Ratings based on 217 Verified Reviews

4.9 out of 5
99% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2017
Hotel overall was very nice. There was a long hair found in the shower that wasn't a huge deal, but I wouldn't expect at a 5 star hotel of this caliber. The espresso machine didn't work.
Comment from Hotel Management
Jan 18, 2017 by Resident Manager, Hotel Management
Dear Traveler, Thank you for sharing your feedback with regards to your recent stay at The Peninsula Chicago. We are glad to hear that you had a nice experience overall. We are disappointed to hear that your shower was not clean and that you experienced an issue with the Nespresso machine. I will be sure to share this feedback with my team internally. We appreciate your constructive comments and apologize for the inconvenience these two issues caused you. Warm regards, Vincent Prioult Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2016
Fantastic! Made the holidays even more special! Great welcome treat for the kids. Will go back!!!
Comment from Hotel Management
Jan 3, 2017 by Resident Manager, Hotel Management
Dear Traveler, Thank you for sharing your positive feedback with regards to your recent stay at The Peninsula Chicago. We are delighted to hear that you and your children enjoyed your visit. We hope to welcome you back again soon! Warm regards, Vincent Prioult Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

The Peninsula, Of Course

Posted Dec 24, 2016
Another excellent stay at The Peninsula. Rooms, staff, restaurants, location. This is as good as it gets.
Comment from Hotel Management
Dec 28, 2016 by Vincent Prioult, Resident Manager , Hotel Management
Dear Friend of the Peninsula, Thank you for visiting The Peninsula Chicago and for sharing your nice comments about our rooms, service and location. We look forward to welcoming you back again for another memorable visit. Warm regards, Vincent Prioult Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Chicago's Finest!

Posted Dec 23, 2016
Absolutely the best hotel in Chicago! From the moment you walk in you are treated as a royal. The staff is overly accommodating and generous. The room passed the white glove test, and the amenities were exquisite. We went for cocktails at The Bar and dined in room for breakfast. Checkout was a breeze! We will definitely be returning to The Peninsula Chicago!!
Comment from Hotel Management
Dec 28, 2016 by Vincent Prioult, Resident Manager , Hotel Management
Dear Friend of the Peninsula, Thank for choosing The Peninsula as the place to stay when visiting Chicago. We are happy to read that you enjoyed your stay, our amenities and all of the courtesies extended to you by our staff. We all look forward to welcoming you back again for another memorable visit. Warm regards, Vincent Prioult Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 23, 2016
This hotel is always exceptional but the room remodeling and upgrades are fantastic. Control of everything via tablets is very convenient and so many places to dock and recharge devices.
Comment from Hotel Management
Dec 28, 2016 by Vincent Prioult, Resident Manager , Hotel Management
Dear Friend of the Peninsula, Thank you for choosing The Peninsula Chicago. We appreciate you sharing your kind remarks on Expedia about our newly renovated guestroom and the new in-room technology. We look forward to welcoming you back again soon. Warm regards, Vincent Prioult Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Splurge on yourself!

Posted Dec 18, 2016
Pros: Everything. Impeccable service in a beautiful facility.
Cons: Can't think of a thing.
Location: Right off of the Magnificent Mile in the middle of the shopping district. $12 cab ride to the Theater District. Lots of great restaurants nearby.
We splurged for a girlfriends weekend in Chicago to shop and see a few shows. We generally stay at a 3-star hotel, but wanted to treat ourselves to a special weekend. We clearly are not their regular clientele -- but the service staff at this hotel is amazing and made us feel right at home. It was beautifully decorated for Christmas and very, very close to all of the stores we wanted to visit on the Magnificent Mile (it was about 3 degrees outside, so this made a huge difference). The Spa is once of the best. So, if you want to treat yourself (or are lucky enough to afford the Peninsula on a regular basis) I highly recommend the Peninsula. (FYI, prices were definitely better on Expedia -- and I checked prices 2 weeks before our visit and was able to take advantage of the Expedia Price Guarantee).
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 7, 2016
Good.Good.Good.Good.Good.Good.Good.Good.Good.Good.
Comment from Hotel Management
Dec 7, 2016 by Resident Manager, Hotel Management
Dear Traveler, Thank you very much for your positive review of The Peninsula Chicago. We hope to welcome you back again soon! Warm regards, Vincent Prioult Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Porter, IN

Newly remodeled and updated.

Posted Nov 28, 2016
Pros: They sincerely attempt to assist with special and unusual requests and consistently succeed.
The rooms have recently been completely remodeled and are very attractive and well designed. The rooms make greater use of technology than in the past and most amenities are controlled through use of touchscreens. The service and food are still excellent. The Peninsula is still, arguably, the best luxury hotel in town.
Comment from Hotel Management
Nov 28, 2016 by Resident Manager, Hotel Management
Dear Chuck, Thank you for sharing your positive feedback about your recent stay at The Peninsula Chicago. We are delighted to hear that you enjoyed service, rooms and food. We hope to welcome you back again soon! Warm regards, Vincent Prioult Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Nov 27, 2016
Pros: everything
The hotel is extremely clean. The staff is very accommodating and makes you feel special.
Comment from Hotel Management
Nov 28, 2016 by Resident Manager, Hotel Management
Dear Traveler, Thank you for sharing your feedback on your recent experience at The Peninsula Chicago. We are delighted to hear your comments on the cleanliness of the hotel as well as the staff. We hope to welcome you back again soon! Warm regards, Vincent Prioult Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Elegant Hotel Situated in Heart of Downtown Chicag

Posted Nov 26, 2016
We stayed at The Peninsula for the Thanksgiving holiday. The deluxe room was very spacious and we enjoyed the digitisation of all the amenities (TV, lighting, room privacy, etc). Highly recommend to anyone wanting a luxurious getaway!
Comment from Hotel Management
Nov 28, 2016 by Resident Manager, Hotel Management
Dear Adam, Thank you for sharing your comments on your recent stay at The Peninsula Chicago. We are delighted you chose to spend the Thanksgiving holiday with us. We are glad to hear that you enjoyed your room as well as the amenities. We hope to welcome you back again soon! Warm regards, Vincent Prioult Resident Manager