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Reviews of The Peninsula Chicago

5 out of 5
The Peninsula Chicago
108 East Superior Street, Chicago, IL

Reviews

9.8

Exceptional

Rating 10 - Excellent. 910 out of 1005 reviews" "
Rating 8 - Good. 59 out of 1005 reviews" "
Rating 6 - Okay. 19 out of 1005 reviews" "
Rating 4 - Poor. 9 out of 1005 reviews" "
Rating 2 - Terrible. 8 out of 1005 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Teresa

Liked: Cleanliness, property conditions & facilities
YOGA AND POOL AND ELEGANT LUNCH AREA PLUS LOVE MY SUITE !!!!
Stayed 2 nights in Apr 2024
Response from The Peninsula Chicago on Apr 18, 2024
Dear Teresa,Thank you for sharing your review of The Peninsula Chicago! We are delighted that you enjoyed yoga, the pool, lunch area, and your suite. We hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

4/10 Poor

Mario

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
They hotel allows guests to smoke all kind of herbs. Annoying. Smoking not cigarettes nor cigars. Nothing happens if you complaint. Not a regular 5 stars hotel.
Stayed 3 nights in Apr 2024
Response from The Peninsula Chicago on Apr 17, 2024
Dear Mario, I am concerned to read your review regarding smoking at The Peninsula Chicago. I would love to speak with you directly about your experience at the hotel, should you be open to it. Please feel free to call the hotel and ask to speak with Vince Reyes in the Executive Office. I look forward to connecting with you. Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Roderic

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent property. Comfortable, exceptionally well appointed and detail oriented room design. VERY comfortable bed and DARK, quiet room. Great for sleeping. Prompt service, great breakfast. Highly recommend.
Stayed 2 nights in Apr 2024
Response from The Peninsula Chicago on Apr 18, 2024
Dear Roderic,Thank you for your kind recommendation of The Peninsula Chicago. We are delighted that you enjoyed your experience, including the room design, breakfast, and service provided by our staff. We hope to welcome you back for another visit soon.Warm regards,Vince ReyesHotel Manager

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Peninsula Chicago on Apr 16, 2024
Dear John,Thank you for sharing your review. I am disappointed to read the rating and would love to hear more about your experience so that we may improve for the future. Should you be open to it, please feel free to call the hotel and ask to speak with Vince Reyes in the Executive Office.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Benjamen, Plainfield

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful! ALL employees were very friendly and knowledgeable. Rooms were very nice and clean. Location is perfect for shopping, dining, and some museums. Will definitely stay here again!
Stayed 3 nights in Mar 2024
Response from The Peninsula Chicago on Apr 16, 2024
Dear Benjamen,Thank you for sharing your kind review! We are delighted that you enjoyed your experience, including the service provided by our staff, the rooms, and the location of the hotel. We look forward to welcoming you back again for another visit.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is really classy
Stayed 1 night in Apr 2024
Response from The Peninsula Chicago on Apr 16, 2024
Dear Kenneth,Thank you for sharing your review of The Peninsula Chicago! We are pleased that you enjoyed your experience, and we hope to welcome you back soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff & service, fantastic central location, beautiful pool/jacuzzi, spa, best breakfast & lunch at The Lobby restaurant, rooftop bar, I could go on......just a great place!
Response from The Peninsula Chicago on Apr 12, 2024
Dear Richard,Thank you for your kind review! We are delighted that you enjoyed your overall experience at The Peninsula Chicago, including the service provided by our staff. We appreciate your positive feedback, and we hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable service and amenities! Top notch!
Stayed 1 night in Apr 2024
Response from The Peninsula Chicago on Apr 12, 2024
Dear Julie,Thank you for your wonderful review! We are delighted that you enjoyed the service and amenities. We hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Johnny Chi Pao

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Bill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room with every possible amenity.
Stayed 2 nights in Apr 2024
Response from The Peninsula Chicago on Apr 12, 2024
Dear Bill,Thank you for sharing your review. We are pleased that you enjoyed the room and amenities, and we hope to welcome you back for another stay soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Marta, Key Biscayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service top notch luxiry
Stayed 3 nights in Mar 2024
Response from The Peninsula Chicago on Apr 2, 2024
Dear Marta,Thank you for sharing your kind review of The Peninsula Chicago! We are delighted that you enjoyed your experience, and we hope to welcome you again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Viviane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff
Stayed 4 nights in Mar 2024
Response from The Peninsula Chicago on Mar 28, 2024
Dear Viviane,Thank you for your kind praise of our staff at The Peninsula Chicago! We hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Brooke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing memorable stay! Staff was very friendly and helpful. Highly recommend!
Stayed 3 nights in Mar 2024
Response from The Peninsula Chicago on Mar 26, 2024
Dear Brooke,Thank you for your kind recommendation of The Peninsula Chicago! We are delighted to read that you had a memorable stay, and we hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Neil, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs are so nice.
Stayed 1 night in Mar 2024
Response from The Peninsula Chicago on Mar 14, 2024
Dear Dami,Thank you for your praise of the staff at The Peninsula Chicago! We hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Stephen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Highest quality of customer service I have ever experienced.
Stayed 2 nights in Mar 2024
Response from The Peninsula Chicago on Mar 14, 2024
Dear Stephen,Thank you for sharing your review of The Peninsula Chicago! We are delighted that you enjoyed your experience, including the service provided by our staff, and we hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and great location
Stayed 1 night in Feb 2024
Response from The Peninsula Chicago on Feb 27, 2024
Dear Marco,Thank you for sharing your review! We are pleased that you enjoyed the hotel and location, and we hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in Chicago.
Stayed 1 night in Feb 2024
Response from The Peninsula Chicago on Feb 22, 2024
Dear Jose,We are honored to read your kind words. Thank you for sharing your review! We hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Megan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel.
Stayed 1 night in Feb 2024
Response from The Peninsula Chicago on Feb 22, 2024
Dear Megan,We are honored to read your review. Thank you for sharing your comment! We hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Jilian

Liked: Cleanliness, staff & service, property conditions & facilities
My stay at the Penninsula was fantastic, as it is every time. The service was amazing, and this was our first time at their incredible spa. We will definitely be back!
Stayed 1 night in Feb 2024
Response from The Peninsula Chicago on Feb 22, 2024
Dear Jilian,Thank you for your review and for being a loyal guest of The Peninsula Chicago! We are delighted that you enjoyed your stay as well as your spa experience. We look forward to welcoming you back again.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Shaun

Stayed 1 night in Feb 2024

10/10 Excellent

Mary Anne, Corona

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is looks upscale and clean. The location is safe and literally right outside is upscal shopping, grocery, and pharmacy. There is also several restaurants in walking distance like across the street. The rooms are nicely updated. They also have an ice rink. The most important thing that stood out was the staff, from all departments. The gentlemen named Mohammad checked is in as was ultra polite, helpful, and efficient. The concierge was helpful and patient and gave amazing recommendations to great restaurants even tho the hotel offers their own. The housekeeping. Literally the best ive ever had in a hotel.. she might have been better than my personal housekeeper. She didnt clean around things or just do a freshen up. I would definitely stay again. Our stay was in Feb for 3 nights. We were in town for a concert at United Center which was a 15min uber ride very convenient.
Stayed 3 nights in Feb 2024
Response from The Peninsula Chicago on Feb 8, 2024
Dear Mary Anne,Thank you for your kind review. We are delighted that you enjoyed your stay, including the location, rooms, and service provided by our staff. We will make sure to share your praise with them. We hope to have the pleasure of welcoming you back for another stay in the future.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

jerry

Stayed 1 night in Feb 2024

10/10 Excellent

ferda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, friendly staff, we very much liked them giving us very generous late check out
Stayed 4 nights in Jan 2024
Response from The Peninsula Chicago on Feb 8, 2024
Dear Ferda,Thank you for sharing your review! We are pleased that you enjoyed the hotel's location as well as the service provided by our staff. We hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mosmi, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This felt like a true international luxury property. It felt restorative and there was great attention to detail. Would highly recommend! Only negative is that the windows could use more sound proofing since you could hear some city noises such as ambulances from the nearby hospital.
Stayed 1 night in Jan 2024
Response from The Peninsula Chicago on Jan 31, 2024
Dear Mosmi,Thank you for your kind recommendation of The Peninsula Chicago! We appreciate your review and feedback, and we hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Scott

Stayed 3 nights in Jan 2024

6/10 Okay

Geoffrey

Business traveler
Liked: Cleanliness, staff & service
I booked the property because it had a great gym and spa. Upon my arrival i found out that the gym was moved to a temporary location and that the.mens spa facilities were closed completely. I was veryz dissapointed as this was the reason i chose to stay there
Stayed 1 night in Jan 2024
Response from The Peninsula Chicago on Jan 23, 2024
Dear Geoffrey,I am disappointed to read that you had an unsatisfactory experience due to the fitness center and men's steam room closures. We appreciate your feedback and we are glad that you were able to touch base with our team regarding your experience. We look forward to welcoming you back in the future.Warm regards,Maria Razumich ZecRegional Executive Vice President, USA and Managing Director, The Peninsula Chicago

2/10 Terrible

David

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from The Peninsula Chicago on Jan 17, 2024
Dear David,I am concerned to see that you did not have a satisfactory experience at The Peninsula Chicago. I would love to speak with you directly to learn more about your experience, should you be willing to share. Please feel free to call the hotel and ask for Maria Zec so that we may discuss, as we are always striving to improve for our guests.Warm regards,Maria Razumich ZecRegional Executive Vice President, USA and Managing Director, The Peninsula Chicago

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay
We had a staycation with our two kids (3 and 5) and had the most wonderful time. The staff was amazing and all the surprises were perfect. Chris the Page was great with our kids and they loved him!
Stayed 1 night in Jan 2024
Response from The Peninsula Chicago on Jan 17, 2024
Dear Traveler,Thank you for sharing your wonderful review! We are delighted to read that you and your family enjoyed your staycation at The Peninsula Chicago. Thank you for your kind praise of Chris as well.We hope to have the pleasure of welcoming you back again soon.Warm regards,Maria Razumich ZecRegional Executive Vice President, USA and Managing Director, The Peninsula Chicago

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
This is one of the finest Hotels in the Windy City. The Service was awesome and attention to detail was ⭐️⭐️⭐️⭐️
Stayed 2 nights in Jan 2024
Response from The Peninsula Chicago on Jan 17, 2024
Dear Michael,Thank you for taking the time to share your review. We are humbled to read your kind words about The Peninsula Chicago, and we hope to welcome you back for another stay soon.Warm regards,Maria Razumich ZecRegional Executive Vice President, USA and Managing Director, The Peninsula Chicago

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless
We were in Chicago for 2 nights to meet friends and stayed at Peninsula. It was spotlessly clean, spacious and the service was impeccable.
Stayed 2 nights in Jan 2024
Response from The Peninsula Chicago on Jan 11, 2024
Dear Emily,We are delighted to read that you enjoyed your stay at The Peninsula Chicago! Thank you for sharing your review and for your kind comments about the cleanliness and service. We hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

6/10 Okay

Nicole

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The hot tub was under maintenance and was not. Notified until we checked in. Our room had stains all over the couch. We’ve stayed her numerous times any always prior to yesterday had an amazing time this time I was very disappointed.
Stayed 1 night in Jan 2024
Response from The Peninsula Chicago on Jan 10, 2024
Dear Nicole,I am disappointed to read about your recent experience at The Peninsula Chicago. Please accept my sincere apologies for the lack of communication regarding the hot tub closure, as we needed to close it unexpectedly due to a leak. Also, I sincerely apologize for any stains in your guest room. We will have our team look into this. I invite you to reach out to me directly, should you be open to discussing your experience further, as we are always striving to improve for our guests. Please feel free to call the hotel and ask for Vince Reyes.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

George D., Glenview

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the top hotels in Chicago. We had a seamless, woderful stay. The hotel was beautifully decorated for the holidays and the staff was extremely friendly
Stayed 1 night in Jan 2024
Response from The Peninsula Chicago on Jan 8, 2024
Dear George D.,Thank you for sharing this wonderful review! We are delighted that you had a seamless, wonderful stay at The Peninsula Chicago. Thank you for your kind compliments of our staff as well. We hope to have the pleasure of welcoming you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

JONATHAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Amenities
Amazing hotel best in town. They found out it was our anniversary and the upgraded our room and we found champagne and chocolate covered strawberries in our room.
Stayed 1 night in Dec 2023
Response from The Peninsula Chicago on Jan 8, 2024
Dear Mark,Happy anniversary! We are delighted that you chose to stay with us to celebrate your special occasion, and we appreciate your kind review. We hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5/5
Great place to stay when visiting Chicago. It’s a beautiful property and in a nice part of downtown. Convenient location which is close to everything on the MagMile. Staff are all very friendly.
Stayed 3 nights in Dec 2023
Response from The Peninsula Chicago on Jan 8, 2024
Dear Traveler,Thank you for taking the time to share your review! We appreciate your kind feedback about the hotel and our staff, and we hope to welcome you back again during your next visit to Chicago.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Arthur

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel with great customer service.
Stayed 1 night in Jan 2024
Response from The Peninsula Chicago on Jan 4, 2024
Dear Arthur,Thank you for your kind review of The Peninsula Chicago! We are pleased that you enjoyed your experience, and we hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Amrita

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Dec 2023
Response from The Peninsula Chicago on Jan 4, 2024
Dear Amrita,Thank you for your review of The Peninsula Chicago! We are pleased that you enjoyed your stay, and we hope to welcome you back again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Frank

Stayed 1 night in Dec 2023

10/10 Excellent

Frank

Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fabulous. The staff was impeccable.
Stayed 2 nights in Dec 2023
Response from The Peninsula Chicago on Jan 2, 2024
Dear Jessica,Thank you for your wonderful review, as well as your kind praise of our staff! We hope to welcome you back to The Peninsula Chicago again soon.Warm regards,Vince ReyesHotel Manager

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sarina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The peninsula was decked out in holiday decor. The hotel was beautiful. Our meals, tea, bar etc were all amazing! Loved our time there. Will def go back!
Stayed 4 nights in Dec 2023
Response from The Peninsula Chicago on Dec 18, 2023
Dear Angela,We are delighted to read that you enjoyed your time at The Peninsula Chicago during the holiday season, including the décor, meals and tea. Thank you for sharing your kind review! We look forward to welcoming you back again in the future.Warm regards,Vince ReyesHotel Manager