Ratings based on 603 Verified Reviews

4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Luxury hotel

Posted Feb 22, 2017
Pros: Amenities, Lobby breakfast, beds, exercise facilities
Cons: Heating/cooling system in the room. We never seem to get the right temperature in the room - it always seems too warm or too cool.
Location: The location is perfect for shopping, dining, etc in Chicago. It is centrally located and a short walk to just about anything.
I would highly recommend the Peninsula to anyone traveling to Chicago. Yes, the price point is higher than most people want (or can) pay, but it is well worth it. The accommodations and service is beyond excellent.
Comment from Hotel Management
Feb 24, 2017 by General Manager, Hotel Management
Dear Amy, Thank you for sharing your comments on your recent experience at The Peninsula Chicago. We are delighted to hear that you enjoyed breakfast in The Lobby as well as the bed and Fitness Centre. We are disappointed to hear that you experienced heating and cooling issues in your room during your stay and we apologize for any inconvenience this caused you. I will be sure to share this feedback with my team internally. Warm regards, Maria Razumich-Zec Regional Vice President and General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Plantation, FL

Beautiful Downtown Hotel Close To Everything

Posted Feb 8, 2017
Pros: The location of the room, the view, the bedding was comfortable, and everything was at our fingertips with the tablets provided.
Cons: Hotel restaurant menu was limited, and very pricey.
Location: We walked The Magnificent Mile where we shopped, and dined, visited the Hancock building, and the Willis (Sears) tower.
I would like to extend my gratitude to the staff at The Peninsula Chicago for superior customer service! The staff was very attentive, and accommodating to our needs from the time we stepped on to the premises. My husband, and I celebrated our 3rd wedding anniversary, and could not have been more please. As seasoned travelers, we rated The Peninsula Chicago as number one hands down! The staff was aware of our celebration, and greeted us with not only an upgraded room, but a welcome spread that consist of chocolate covered strawberries, a bottle of Moet, and a card. We really appreciate the thoughtfulness in the gesture.The room was comfortable, clean, and had an awesome view of Michigan Ave. We cannot stop raving about this hotel. I strongly recommend!
Comment from Hotel Management
Feb 17, 2017 by Resident Manager, Hotel Management
Dear Yolanda, Thank you for sharing your feedback on your recent experience at The Peninsula Chicago. We are honored that you and your husband chose to stay with us for your third wedding anniversary, and delighted to hear that you experienced great customer service during your stay. We hope to welcome you back again soon! Warm regards, Vincent Prioult Resident Manager
2 out of 5
by A verified traveler from St Louis

Nice hotel and friendly people, but

Posted Feb 4, 2017
The tablets that the room uses to do everythinf look cool but they are a pain. No one could get the temperature in my room to go down so I had to sleep with the windows open in January. Also some of the tablets on the wall dont work well and you have to hit it 10 times to turn on the light. Also 2 of the 4 restaurants were closed the whole time I was there. Would have liked to know that going in I guess. There are other options for the price.
5 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee

Wish I had more time!

Posted Jan 26, 2017
Beautiful hotel in a prime location! Room was spacious and well appointed with all the modern conveniences I could want. Was set up for total relaxation or a busy week of work. Staff was very friendly and accommodating. Just wish I could have stayed longer!
Comment from Hotel Management
Jan 31, 2017 by Resident Manager, Hotel Management
Dear 3guysandagal, We are delighted to hear that you enjoyed your stay at The Peninsula Chicago. Thank you for sharing your positive feedback on your room and the location, as well as the service you experience. We hope to welcome you back again soon. Warm regards, Vincent Prioult Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Great Hotel in the heart of the Magnificent Mile

Posted Jan 23, 2017
This hotel does everything right...many great choices for premium hotels in Chicago but you won't regret your stay here.
Comment from Hotel Management
Jan 25, 2017 by Resident Manager, Hotel Management
Dear Sandy, Thank you for sharing your kind feedback with regards to your recent stay at The Peninsula Chicago. We hope to welcome you back again soon! Warm regards, Vincent Prioult Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2017
Hotel overall was very nice. There was a long hair found in the shower that wasn't a huge deal, but I wouldn't expect at a 5 star hotel of this caliber. The espresso machine didn't work.
Comment from Hotel Management
Jan 18, 2017 by Resident Manager, Hotel Management
Dear Traveler, Thank you for sharing your feedback with regards to your recent stay at The Peninsula Chicago. We are glad to hear that you had a nice experience overall. We are disappointed to hear that your shower was not clean and that you experienced an issue with the Nespresso machine. I will be sure to share this feedback with my team internally. We appreciate your constructive comments and apologize for the inconvenience these two issues caused you. Warm regards, Vincent Prioult Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2016
Fantastic! Made the holidays even more special! Great welcome treat for the kids. Will go back!!!
Comment from Hotel Management
Jan 3, 2017 by Resident Manager, Hotel Management
Dear Traveler, Thank you for sharing your positive feedback with regards to your recent stay at The Peninsula Chicago. We are delighted to hear that you and your children enjoyed your visit. We hope to welcome you back again soon! Warm regards, Vincent Prioult Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

The Peninsula, Of Course

Posted Dec 24, 2016
Another excellent stay at The Peninsula. Rooms, staff, restaurants, location. This is as good as it gets.
Comment from Hotel Management
Dec 28, 2016 by Vincent Prioult, Resident Manager , Hotel Management
Dear Friend of the Peninsula, Thank you for visiting The Peninsula Chicago and for sharing your nice comments about our rooms, service and location. We look forward to welcoming you back again for another memorable visit. Warm regards, Vincent Prioult Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Chicago's Finest!

Posted Dec 23, 2016
Absolutely the best hotel in Chicago! From the moment you walk in you are treated as a royal. The staff is overly accommodating and generous. The room passed the white glove test, and the amenities were exquisite. We went for cocktails at The Bar and dined in room for breakfast. Checkout was a breeze! We will definitely be returning to The Peninsula Chicago!!
Comment from Hotel Management
Dec 28, 2016 by Vincent Prioult, Resident Manager , Hotel Management
Dear Friend of the Peninsula, Thank for choosing The Peninsula as the place to stay when visiting Chicago. We are happy to read that you enjoyed your stay, our amenities and all of the courtesies extended to you by our staff. We all look forward to welcoming you back again for another memorable visit. Warm regards, Vincent Prioult Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 23, 2016
This hotel is always exceptional but the room remodeling and upgrades are fantastic. Control of everything via tablets is very convenient and so many places to dock and recharge devices.
Comment from Hotel Management
Dec 28, 2016 by Vincent Prioult, Resident Manager , Hotel Management
Dear Friend of the Peninsula, Thank you for choosing The Peninsula Chicago. We appreciate you sharing your kind remarks on Expedia about our newly renovated guestroom and the new in-room technology. We look forward to welcoming you back again soon. Warm regards, Vincent Prioult Resident Manager