Nice hotel and service, good location
Posted Aug 29, 2016
Location is good. 10-20 minutes’ walk (8 – 10 blocks) to South to the “river” area. It is a nice walk along the “magnificent mile” part of the Michigan ave. There are other hotels closer to that area if you do not want the walk. Just a block from the 360 Chicago Observatory.
Facilities are very good. The Lobby is on the 5th floor making in / out of the hotel a bit inconvenient with a separate elevator ride. Because of this the entrance to the hotel is rather underwhelming as well. Lobby area is nice with the main restaurant. You will probably not have lunch / dinner here but breakfast is good. There is a Chinese restaurant and a bar as well that we did not try.
Rooms are near excellent. Clean, new and modern although not big. Beds are some of the best I had. The room would have been a top 5 star except for the single lavatory where double is now common on top hotels.
Service is excellent with one exception that there was no water in the room the first day. It may have been an isolated case, but you may want to check that when you check in. Front desk and concierge were great. The latter had very good suggestions for restaurants (need to go to “Chicago Cuts” and the “Signature Room”). One exception for the excellent was the night-time service at the main restaurant where we had some drinks – but that may have been just on person, we’ll not count it.
Comment from Hotel Management
Aug 30, 2016 by Vincent Prioult, Hotel Management
Thank you for visiting The Peninsula Chicago and for sharing your review. We are delighted to hear that you found the location exceptional, the concierge helpful and that you enjoyed your breakfast in The Lobby. We are especially happy to hear that you had a positive experience in one of our newly renovated guest rooms. It is unfortunate to hear that your experience was unsatisfactory with regards to the water in the room, and the beverage service. I will be sure to review this feedback with our team.
We are honored that you chose to stay with us and we hope to welcome you back again soon.