Ratings based on 839 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
92% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by Juan

This traveler left a rating score only Posted May 12, 2016 on Hotels
5 out of 5
by Niki

This traveler left a rating score only Posted Apr 26, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Apr 26, 2016 on Orbitz
This hotel seems old. Very nice but.. you expect more at this price
3 out of 5
by Karen from Tampa

Great location for shopping

Posted Apr 11, 2016 on Hotels
Great location for shopping and dining. Would like to have coffee in room without having to order room service. Shower is awesome. Every employee eager to assist you in any way.
5 out of 5
by Jose Luis from mexico

Excelente hotel

Posted Mar 30, 2016 on Hotels
Excelente
5 out of 5
by SHAWKIE

Posted Mar 15, 2016 on Hotels
Both Kimberly and Dozzy at the concierge were incredible helps! Made the stay very welcoming and completely carefree!
5 out of 5
by A verified traveler

Great room, ok bathroom, excellent hotel.

Posted Mar 11, 2016 on Hotels
We've never had a bad stay at any of the Ritz Carlton hotels that we've stayed at, and this hotel was no exception even though it is operated by Four Seasons. We decided to upgrade our room to a suite since we were traveling with two other couples and thought the extra room would be nice for us to hang out and not be on top of each other. We had an extra mini fridge brought to our room for some adult koolaid and the hotel staff was excellent in making special accomodations for us. The corner room view was fantastic of both Michigan Ave and Navy Pier. The only disappointment was the bathroom. I was surprised there were no double sinks, even though there was plenty of room for it, and also limited outlets. The one outlet by the sink was absolutely useless if my husband and I were both trying to get ready at the same time, as one would need the sink and the other the plug in. The shower was ok, again, you would expect a nice walk in marble or stone shower, but this was not the case. On a last note, we enjoyed that this hotel was connected to Water Tower shopping. It was nice to be able to dump our bags off at the room when we needed to. Overall excellent hotel.
5 out of 5
by A verified traveler

Posted Mar 10, 2016
Excellent from A to Z from the moment I checked in everything was perfect.
5 out of 5
by Amy

This traveler left a rating score only Posted Mar 8, 2016 on Hotels
5 out of 5
by A verified traveler from new york

Wonderful hotel with the most attentive staff

Posted Mar 8, 2016
This hotel is beautiful. The lobby with the fountain, view from our room, and delicious food. Love the fact that it's attached to the mall.