Ratings based on 839 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
92% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from london uk

Perfect location but needs a referb

Posted Aug 24, 2016
Get location for water, shopping, kids playground, etc! The elevators were slow, as they were so old, and the pool needs some love.
5 out of 5
by A verified traveler

Posted Aug 22, 2016
The hotel has a central location and the staff was friendly and accommodating.
5 out of 5
by A verified traveler

Posted Aug 19, 2016
Had a great experience. Nothing to complain about.
4 out of 5
by A verified traveler

Posted Aug 1, 2016
There is no breakfast buffet. That is the only uncomfortable point.
3 out of 5
by A verified traveler from toronto

Good location Needs updating

Posted Jul 26, 2016
Rooms should be better apointed for a 5 star hotel. As per usual nowadays you always need to upgrade for a better hotel stay! And that costs more all the time!
3 out of 5
by A verified traveler

This was last chance to Ritz Carlton

Posted Jul 18, 2016
I am sad to see a good chain loose their values. Ritz Carlton used to be a high class hotel chain, but the last 3 I have been (Denver, Aspen and now Chicago) it is sad to see they are cutting their expenses, lowering the quality and decreasing the service they provide. No mini bar beverages, no soap changing, no good room service (the menu its a plain sheet of paper, in the best Holiday inn style) the room was not cleaned properly (I intentionally left some trash in several places to see if they clean it and they didn't) you had to wait several minutes to go to your room because only half of the elevators were in use in a totally full hotel (or at least that is what they told me when I asked to be moved for a better and not handicap room, but of course it was not possible to change me to another room) I asked for a two bed room and again it was not possible, the restaurant is horrible and the list goes on... So for me no more Ritz Carlton.
3 out of 5
by A verified traveler

Great location above Water Tower Place Mall

Posted Jun 28, 2016
I was disappointed that the hotel knew we had two adults and one child in our party and there were only two water glasses in the bathroom-no wine glasses at the bar-one chair besides a desk chair and no small table at all. We had to call and ask for glasses and another chair so we could have room service and a glass of wine. When we asked the bellhop if there was a refrigerator or coffee service in the room he said no. He told us to order a wine bucket of ice. We found a bar refrigerator but no glasses at all. This took time and was annoying as they knew three people would be in the room. The bathroom was very nice and the room was very clean! We loved the location and the staff! Especially John the concierge.
4 out of 5
by A verified traveler

Excellent location

Posted May 28, 2016
Beautiful city amazing restaurants, so much to see- will definitely be back!
5 out of 5
by mohammad

This traveler left a rating score only Posted May 24, 2016 on Hotels
5 out of 5
by Magdee from Valayria

Awesome hotel

Posted May 16, 2016 on Hotels
Great hotel