Ratings based on 1,626 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Davenport, IA

Nice hotel close to airport

Posted May 26, 2017
We needed to pick up a family member very early from the airport and we live 3 hours away, so we came up and stayed.
3 out of 5
by A verified traveler from ft lauderdale

Meh. The little things drive me crazy.

Posted May 18, 2017
The hotel is overall ok. There's nothing around in walking distance. So you're forced to eat there and the prices for food and drinks are outrageous. Even at the shop acwaterbus almost $4. My shower every morning didn't get hot. It was just luke warm at best. The shower head looked nice but sprayed water everywhere except where you wanted. The room was across from the elevator and very loud. The staff was great though and the room clean.
4 out of 5
Recommended
for Everyone
by A verified traveler from Decatur, IL

Posted May 9, 2017
We will definitely stay here again. A good value for the quality and location. The staff is very pleasant.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Close to airport

Posted May 2, 2017
Pros: Very clean room.
Cons: I would suggest that there be a dedicated area for large groups to party so that the other hotel customers have a place to enjoy!
Location: I was only there for the night to fly out of Chicago O'Hare the next day.
Lovely Hotel and the room and staff were excellent. Unfortunately, we arrived during a conference. Around 7:00 pm, the lobby/eating combo area was taken over by approx. 100 conference goers who stood around in several small talking groups and it became VERY loud. The bartender even commented he couldn't hear the background music anymore. It was like a HUGE party! The later it got, and the more liquor drank, the LOUDER it became. And this all before 10:00 p.m.
3 out of 5
by A verified traveler from Milwaukee

LOUD

Posted Apr 22, 2017
Nice hotel, but crazy loud! It's one of those hotel designs with the open courtyard in the middle, and a bar in the same area. All noise echoed, and you could hear kids yelling to each other from their floors.
Comment from Hotel Management
May 2, 2017 by General Manager, Hotel Management
Guest feedback is important to us and we appreciate yours. We have shared your comments with the management team and we hope we have the opportunity to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place

Posted Apr 18, 2017
I liked the location and price. I would go back again.
Comment from Hotel Management
May 2, 2017 by General Manager, Hotel Management
Thank you for your five stars! We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Wayne, IN

Perfect

Posted Apr 7, 2017
Pros: Low key quite atmoshere
Cons: Fan in bathroom or in room to drown out my husbands snore.:)
Location: Mall is only 5 miles away and it has many shops and restaurants
Pool was warm,whirlpool fabulous. Everything in room was very comfortable and quite. Shower was state of the art. We enjoyed our stay very much.
Comment from Hotel Management
May 2, 2017 by General Manager, Hotel Management
Thank you for your five stars! We are glad your stay was enjoyable and we hope to welcome you back soon!
1 out of 5
by A verified traveler from Thailand

Not a Westin

Posted Apr 1, 2017
Pros: Getting remodeled
Cons: Friendly, competent staff
Location: airport
This was obviously an Embassy Suites in the day. Putting lipstick on it does not make it a Westin. I asked for help with my bags, didn't happen.
Comment from Hotel Management
May 3, 2017 by General Manager, Hotel Management
Guest feedback is important to us and we appreciate yours. we have shared your comments with the front office management team and we hope we can welcome you back
5 out of 5
by Not Provided

Posted Feb 21, 2017 on Hotels
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you for your five star review!
5 out of 5
by Angela

Nice comfortable place to stay - quality

Posted Jan 24, 2017 on Hotels
Construction at the intersection nearest the hotel made Directions differ from those on an iPhone. You could only access Thorndale going one direction. Plan ahead to figure out alternate route.
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Thank you for your five star review. We do apologize for the road construction, we are please it will be wrapping up soon We look forward to welcoming you back!