Ratings based on 1,034 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Great location

Posted Apr 10, 2017
Upon our arrival at 11pm we were told that they over booked and our room was given away for our frist nights stay. Needless to say we were exhausted from a long trip and not happy, especially since we prepaid for the room with Expedia. Apparently we were not the only ones who were booted for the night, but we were the only ones that they could not reach in advance because Expedia would not share our email and phone numbers. They relocated us to the Sheraton Grand and our room was very nice and paid for our cab to the Sheraton and back the next day. The manager was very gracious and did upgrade us to the concierge level, gave us bar drink tickets and had a nice bottle of wine and cheese/fruit/ cracker platter sent to our room. They even upgraded our adult kids who arrived the next day. Should they have given our room away ....NO, but I do appreciate that they went above and beyond to make it up to us.
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Catharines Ontario Canada

Amazing hotel close to great resturants & shopping

Posted Apr 4, 2017
Pros: Staff is amazing, clean hotel and helpful especially the front entrance butler that whistles for taxi service!!!
Cons: Nothing, all staff are amazing!!!
Location: On the Chicago River, great dinning, shopping, CTA Blue Line train service to and from O'Hare airport one block away , great for sight seeing amazing
Chicago River & Lake boat tour is a must, fabulous restaurants close bye and shopping on Michigan Ave all are walking distance. Best off all is the location for taking pictures of the city day and night. Another great bonus is the location witch is close to the CTA train service to and from O'Hare airport, only one block away to hotel so amazing. It was only $5 going into the city from O'Hare airport and only $3 leaving the city to O'Hare. We saved so much money compared to $40 cab rides from airport. Hotel service was amazing and I would recommend this hotel to all visiting Chicago. We can't wait to go back to this hotel just loved it. Dinning in Chicago is the best I've ever had and the sights are amazing of all the tall buildings and history. Great sports town and entertainment is also a must to see. We will be returning to the Westin River North soon it was an amazing hotel stay. Staff is so helpful and awesome , thanks to all hotel staff and always remember "One Goal" Go Blackhawks. Thanks again for a fabulous stay.
Comment from Hotel Management
Apr 4, 2017 by Westin Experience Specialist, Hotel Management
Greetings Rob! We are so delighted you had a great stay with us! Our location is unbeatable for all Chicago adventures. We look forward to your next stay with us! Be Well, Wren
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Lovely hotel on the river

Posted Mar 29, 2017
I enjoyed my stay. Very friendly, helpful staff! Only wish there was a mini fridge.
1 out of 5
by A verified traveler from Chicago

We got stuck with a fraternity party on our floor

Posted Mar 7, 2017
Expedia needs to call me. I will tell everyone about this I don't want a complimentary drink to fix it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hard to find

Posted Mar 6, 2017
Hard to find past it up 3x hotel staff were not friendly
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 5, 2017
Beautiful hotel and room. The staff was great and always accommodating. Had a great stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel!

Posted Feb 28, 2017
The room was beautiful, hotel in a great location and the staff exceptionally friendly! We would stay there again if we were in Chicago!
4 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee WI

Wonderful staff

Posted Feb 22, 2017
The staff went above and beyond to make our stay great. Even helped us across the street with my daughter in a wheelchair.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great location river front view

Posted Feb 14, 2017
We absolutely enjoyed our stay at the Westin river north. Check in was simple and quick met by courteous staff outside and inside. The floor we stayed on was quiet and the bed was very comfortable. We took a lot of pics of the river view from our room! We'll be back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Posted Feb 14, 2017
All good, nice location right in downtown. Take a room with a view on the River if possible. Would stay again!