The Willows Hotel

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Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of The Willows Hotel

VIP Access

The Willows Hotel

3 out of 5

4.2/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Laundry
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
555 W Surf St, Chicago, IL, 60657

Explore the area

  • Popular LocationLincoln Park Zoo2 min drive
  • Popular LocationWrigley Field3 min drive
  • Popular LocationJohn Hancock Center5 min drive
  • AirportChicago, IL (ORD-O'Hare Intl.)22 min drive

Choose dates to view prices

About this area

Chicago

The Willows Hotel is located in Lakeview, a neighborhood in Chicago, and is near a metro station and near the beach. Merchandise Mart and Chicago Cultural Center are notable landmarks, and travelers looking to shop may want to visit Michigan Avenue and Navy Pier. Looking to enjoy an event or a game? See what's going on at Wrigley Field or United Center. Sailing offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Guests love the hotel's convenience to public transportation: Diversy Station is 11 minutes by foot and Wellington Station is 12 minutes.

What's nearby

  • Lincoln Park Zoo - 2 min drive
  • Wrigley Field - 3 min drive
  • Water Tower Place - 4 min drive
  • Chicago Water Tower - 4 min drive
  • John Hancock Center - 5 min drive

Getting around

  • Chicago Clybourn Station - 4 min drive
  • Diversy Station - 11 min walk
  • Chicago O'Hare International Airport (ORD) - 22 min drive

Restaurants

  • 2 Sparrows — 2 min walk
  • Stan’s Donuts & Coffee — 3 min walk
  • Crisp Korean Restaurant — 3 min walk
  • La Creperie — 3 min walk
  • Original Pancake House — 3 min walk

About this property

The Willows Hotel

3-star Chicago hotel in Lakeview, near Wrigley Field
Along with a snack bar/deli, this smoke-free hotel has self parking and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. All 55 rooms offer free WiFi, refrigerators, and flat-screen TVs with cable channels. Minibars, premium bedding, and free newspapers are among the other amenities available to guests.
The Willows Hotel offers 55 accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 25.00 per night)

Family friendly

  • Laundry facilities
  • Refrigerator
  • Snack bar/deli

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • Italian
  • Spanish
  • Vietnamese

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Minibar
  • Refrigerator

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: USD 25.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit
Property Registration Number Hotel License

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 424 out of 973 reviews
5 - Excellent 44%
Rating 4 - Good. 375 out of 973 reviews
4 - Good 39%
Rating 3 - Okay. 121 out of 973 reviews
3 - Okay 12%
Rating 2 - Poor. 35 out of 973 reviews
2 - Poor 4%
Rating 1 - Terrible. 18 out of 973 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.5/5

Staff & service

4.1/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The plugs in my room on the lamp didnt work
Stayed 2 nights in Oct 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Bad functioning toilet. Very comfortable room and bed. Outdated television needed upgrading. Great location for my needs. Walking distance to shopping and restaurants.
Stayed 3 nights in Oct 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The décor was super unique and different than anywhere else I have ever been
Stayed 1 night in Oct 2021

4/5 Good

Liked: Cleanliness, staff & service
Very nice. But paying for location more than the hotel.
Stayed 1 night in Oct 2021

2/5 Poor

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The lobby is really nice and upgraded. The location is convenient if you want to be in the Lincoln Park area. There are a lot of convenient stores (e.g., Trader Joe's, CVS-type stores) and nice restaurants close by (easy walking distance). The rooms are dated and inconsistent. I've stayed there twice. Once the room we got was large and clean and the last time the room we got was very, very small and not very clean so we moved to a much nicer, higher end hotel after our first night for just a little bit more money (maybe $20/night more and it was worth it) on Chicago's Magnificent Mile. The "subway" was right outside the door of the hotel we moved to, so it was easy and inexpensive to get to where we needed to go when we wanted to get back to the Lincoln Park area - and it was faster to take the "train" than a Lyft to get back and forth. The staff at the Willows was particularly nice the first time we stayed there.
Stayed 3 nights in Oct 2021