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The Willows Hotel

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Premium bedding, minibar, in-room safe, desk
Deluxe Double Room, 2 Queen Beds | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of The Willows Hotel

VIP Access

The Willows Hotel

3.0 star property

8.2/10 Very Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available
  • Laundry
  • Housekeeping
555 W Surf St, Chicago, IL, 60657

Explore the area

  • Popular LocationOriginal Playboy Mansion4 min drive
  • Popular LocationLincoln Park Zoo6 min drive
  • Popular LocationWrigley Field9 min drive
  • AirportChicago, IL (ORD-O'Hare Intl.)44 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area


The Willows Hotel is located in Lakeview, a neighborhood in Chicago, and is near a metro station and near the beach. Travelers eager for a bit of culture can stop by Art Institute of Chicago, while those who have shopping on the agenda may want to visit Navy Pier and Michigan Avenue. Looking to enjoy an event or a game? See what's going on at Wrigley Field or Soldier Field. Sailing offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Guests love the hotel's convenience to public transportation: Diversy Station is 11 minutes by foot and Wellington Station is 12 minutes.

What's nearby

  • Original Playboy Mansion - 4 min drive
  • John Hancock Center - 5 min drive
  • Water Tower Place - 5 min drive
  • Lincoln Park Zoo - 6 min drive
  • Wrigley Field - 9 min drive

Getting around

  • Chicago Clybourn Station - 4 min drive
  • Diversy Station - 11 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 41 min drive


  • Avenue Tavern - 2 min walk
  • Stan’s Donuts & Coffee - 3 min walk
  • Crisp Korean Restaurant - 3 min walk
  • La Creperie - 3 min walk
  • The Original Pancake House - 3 min walk

About this property

The Willows Hotel

3-star boutique hotel located in Lakeview
At The Willows Hotel, you can look forward to dry cleaning/laundry services, a fireplace in the lobby, and a gym. In addition to a snack bar/deli, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Self parking (surcharge), an elevator, and a front desk safe
  • Luggage storage, a vending machine, and a 24-hour front desk
  • Smoke-free premises, concierge services, and free newspapers
  • Guest reviews give top marks for the helpful staff and proximity to public transit
Room features
All 55 rooms offer comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and safes. Guest reviews speak positively of the comfortable rooms at the property.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with cable channels
  • Refrigerators, daily housekeeping, and desks


English, Italian, Spanish, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 25.00 per night)

Things to do

  • Fitness center

Family friendly

  • Laundry facilities
  • Refrigerator
  • Snack bar/deli


  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage


  • Elevator


  • Fireplace in lobby
  • Smoke-free property

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding


  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination


  • Cable channels
  • Flat-screen TV

Food and drink

  • Minibar
  • Refrigerator


  • Desk
  • Free newspapers
  • Iron/ironing board
  • Safe

Similar properties

See similar properties



Check-in from 3:00 PM - anytime
Minimum check-in age - 21


Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: USD 25.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

Frequently asked questions

Is The Willows Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Willows Hotel?

As of Feb 6, 2023, prices found for a 1-night stay for 2 adults at The Willows Hotel on Feb 8, 2023 start from $89.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Willows Hotel?

Self parking is available for USD 25.00 per night.

What time is check-in at The Willows Hotel?

Check-in is from 3:00 PM - anytime.

What time is check-out at The Willows Hotel?

Check-out is at 11 AM.

Where is The Willows Hotel located?

Located in Lakeview, this boutique hotel is 0.3 mi (0.5 km) from Lincoln Park and within 3 mi (5 km) of Wrigley Field and Michigan Avenue. Briar Street Theatre and Lake Michigan are also within 15 minutes. Diversy Station is 11 minutes by foot and Wellington Station is 12 minutes.

Can I cancel my reservation for free at The Willows Hotel and receive a full refund?

Yes, The Willows Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to The Willows Hotel cancellation policy on our site for more details about any exclusions or requirements.



Very Good

Rating 10 - Excellent. 443 out of 1016 reviews" "
" "10 - Excellent 44%
Rating 8 - Good. 370 out of 1016 reviews" "
" "8 - Good 36%
Rating 6 - Okay. 122 out of 1016 reviews" "
" "6 - Okay 12%
Rating 4 - Poor. 59 out of 1016 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 22 out of 1016 reviews" "
" "2 - Terrible 2%




Staff & service




Property conditions & facilities




10/10 Excellent


Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unassuming yet hip vibe. Truly in a neighborhood setting. Great morning coffee fresh and hot in the lobby.
Stayed 1 night in Jan 2023

6/10 Okay


Liked: Cleanliness, staff & service, property conditions & facilities
They take more than 14 days to return deposit

4/10 Poor


Traveled with family
Disliked: Cleanliness, staff & service
Checking in is rushed. Did not give the wifi details, nether answer the call to get those details. Temperature was hot in the room, no adjustment to it, had to turn the ac to cool it down in January. 200$?? Expedia not right
Stayed 1 night in Jan 2023

10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully decorated boutique hotel in a great location. Rooms are small, but cozy.

10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff.

10/10 Excellent


Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very quiet.
Stayed 1 night in Dec 2022

10/10 Excellent

Gregory, Murphysboro

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Tony at the desk is excellent!
Stayed 1 night in Nov 2022

8/10 Good

Bettina, Sherman Oaks

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2022

10/10 Excellent


Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good


Stayed 2 nights in Oct 2022