Nice hotel, unpleasant staff
Posted Nov 30, 2015
It was clean, large rooms prefect for my family of 5. The problem I have is the misinformation and unhelpful staff. I was told at check-in that breakfast was from 6am-9am. We planned our morning departure around this time. We get down to breakfast at 6:40 and the doors were not opened. I went to ask the lady what time breakfast would be and she said it's 7:00-10:00. I let her know that the lady that checked us in informed us it was started at 6 and that we had planned on leaving at 7 but it was fine because it was only 20 minutes away. So I sit with my family (3 young children) and we waited as other patrons waited to. 7:00 hits, then 7:10, then 7:15 and we noticed another family was let into the breakfast area so they could pick up breakfast and head out at their scheduled time, when I asked, she said it wasn't ready yet and by this time, it was already 7:30. By this point, I was irritated that we had been waiting well past the 7:00 time and we would be getting a later start on our drive. That woman clocked out and left at 7:30 and had the next person deal with it and they didn't even let us know we could go into the kitchen for breakfast. The hardest part is my husband and I are already tired and stressed and we have an 8, 3 and almost 2 year old. Even the slightest hint that they were trying to help us get on our way knowing that our kids were getting restless would have been very appreciated. It wasn't a good way to start our morning and our 8 hour drive.