32-inch LCD TV with cable channels, TV

Reviews of TownePlace Suites Chicago Naperville

2.5 out of 5
TownePlace Suites Chicago Naperville
1843 W Diehl Rd, Naperville, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 199 out of 309 reviews" "
Rating 8 - Good. 77 out of 309 reviews" "
Rating 6 - Okay. 17 out of 309 reviews" "
Rating 4 - Poor. 5 out of 309 reviews" "
Rating 2 - Terrible. 11 out of 309 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kimberlee

Traveled with partner
Liked: Cleanliness, staff & service
Yolanda at the front desk was the BEST! So personable and friendly. Breakfast was not great but typical for a continental breakfast at a hotel.
Stayed 3 nights in Mar 2024
Response from Torie AGM on Mar 25, 2024
Thank you for the positive response! We will make sure to pass on the information to our leadership team!We hope you choose to stay with us again!

6/10 Okay

Eileen

Traveled with partner
Hotel was okay. Room was large and gave us some extra room. Not much put out at the buffet for the breakfast on Saturday morning. Hotel seemed quite empty. Our room was not touched by housekeeping on Saturday. We could have used a few additional towels as well. We will not return to this hotel during future visits.
Stayed 2 nights in Mar 2024
Response from Torie AGM on Mar 18, 2024
Hello, thank you for letting us know about your stay. We will talk with the leadership team to help improve everyone's experience. We hope you choose to stay with us again.

2/10 Terrible

McKenzy

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 7 nights in Dec 2023
Response from Torie AGM on Mar 5, 2024
I'm very sorry that you did not enjoy your stay. I am talking to the leadership team on ways to improve. We hope you can stay with us again!

6/10 Okay

Damion

Traveled with partner
Disliked: Amenities, property conditions & facilities
Had a leak so the first floor smelled like mildew for the first few days. Stayed 6 nights and the room cleaning team didn’t come once. Had to ask front desk for more toilet paper and a young kid wasn’t very friendly about it.
Stayed 6 nights in Jan 2024
Response from Jose - General Manager on Feb 16, 2024
We do apologize for the inconvenience. We will be renovating now until April 2024. We will continue to train to be at their best.

10/10 Excellent

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jose Camacho General Manager on Jan 8, 2024
Thank you!!

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jose Camacho General Manager on Jan 8, 2024
Thank you for the great score and your visit!!

6/10 Okay

Leanna

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Jose Camacho General Manager on Jan 8, 2024
Thank you for your stay !

10/10 Excellent

Bette

Stayed 2 nights in Dec 2023
Response from Jose Camacho General Manager on Jan 8, 2024
Thank you for your great score and your visit !

8/10 Good

Regina A.

Stayed 3 nights in Sep 2023
Response from Jose Camacho General Manager on Jan 8, 2024
Thank you for the great score and your visit

2/10 Terrible

Roman

Stayed 1 night in Nov 2023
Response from Jose Camacho General Manager on Jan 8, 2024
We do apologize for the inconvenience.

8/10 Good

Akil

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Please change and rotate your breakfast options
Stayed 4 nights in Nov 2023
Response from Jose Camacho General Manager on Jan 8, 2024
Thank you for your score and your visit.Please visit us again.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No cleanliness
Not very clean with garbage overflowing and no room cleaning service for 3 days even when requested.
Stayed 3 nights in Nov 2023
Response from Jose General Manager on Nov 7, 2023
We do apologize for this issue. We would like to go over your stay

8/10 Good

Thomas

Stayed 1 night in Oct 2023
Response from Jose General Manager on Nov 7, 2023
Thank you for you stay!

8/10 Good

GEOFFREY

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Jose General Manager on Oct 2, 2023
Thank you for your respond!! We really Thank you!

2/10 Terrible

Janet

Disliked: Amenities, property conditions & facilities
Hard to find within the industrial complex; overwhelming smell of chlorine in lobby; narrow hallways which had not been vacuumed and smelled of sweat and mold; incredibly small bathroom with limited lighting; noise from freeways was overwhelming; breakfast of stale bread and stale cereal. I booked because it was called a Marriott Bonvoy. Regardless, this hotel was unpleasant.
Stayed 5 nights in Sep 2023
Response from Jose General Manager on Sep 23, 2023
Thank you for letting us know about your experience.We are happy to say that we will be renovating our hotels before the end of the year.

10/10 Excellent

Jenny

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled with our dog. There is a very nice walking path around a pond.
Stayed 6 nights in Sep 2023
Response from Jose General Manager on Sep 23, 2023
Thank you for sharing!

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice size rooms decent breakfast all around good experience.
Stayed 1 night in Sep 2023
Response from Jose General Manager on Sep 23, 2023
Thank you for sharing!

10/10 Excellent

Eyup

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jose General Manager on Sep 23, 2023
Thank you we will celebrate this score!

4/10 Poor

Verified traveler

Business traveler
Liked: Room comfort
Disliked: Staff & service
Stayed 4 nights in Aug 2023
Response from Jose, General Manager on Sep 5, 2023
Hello and Thank you for for your survey.We do apologize for not being our best with you.We would like to go over your stay. Please ask for me Jose Camacho General Manager.

10/10 Excellent

Josetta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was great!
Stayed 3 nights in Aug 2023
Response from Jose General Manager on Sep 5, 2023
Thank you, We will celebrate the score given!

10/10 Excellent

JOSEPH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we were in was close to the highway, so it was a little noisy.
Stayed 7 nights in Aug 2023
Response from Jose, General Manager on Sep 5, 2023
Thank you for your stay and we will celebrate your score given!

10/10 Excellent

Prakash

Stayed 3 nights in Aug 2023
Response from Jose General Manager on Sep 23, 2023
Thank you! We will celebrate this score.

10/10 Excellent

Keisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was convenient to major highways and shopping. I like the spaciousness of the room,my kids had plenty of space. It was nice to have a pool and hot tub to wind down in the evenings.
Stayed 5 nights in Aug 2023
Response from Jose, General Manager on Sep 5, 2023
Thank you for your stay and we will celebrate your score given!

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Jose, General Manager on Sep 5, 2023
Thank you for your stay and we will celebrate your score given!

8/10 Good

Jesus

Liked: Amenities
Wish it was a little more updated
Stayed 2 nights in Aug 2023
Response from Jose, General Manager on Sep 5, 2023
We will be renovating by the end of the year.Thank you for your stay and we will celebrate your score given!

8/10 Good

partha

Traveled with family
Liked: Cleanliness, staff & service, room comfort
OK hotel, but shows its age
Location good, older building. Breakfast barely anything. See a wifi charge even $4.95x4 for 3 nights stay, called the hotel and hoping they'll take it off. Room/suite size was OK, kitchen good, bathroom small - shows repair patches, beds just OK. Met our requirements for having a kitchen in the suite during our trip - due to diet requirements, we balanced eating outside vs. home food for kids.
Stayed 3 nights in Aug 2023
Response from Jose, General Manager on Sep 5, 2023
Thank you for your stay! We will continue to work on all issues.

4/10 Poor

Jena l, Grafton

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed at this property preCovid and it was a very nice property! It now is run down! We booked 6 rooms 4 of which stunk like dirty feet and musty. The room types that we booked months in advance, 2 bedroom 2 bath, we were told were not available at checkin. They were overbooked and wanted to give us a basic room with 2 beds 1 bath. After spending 45 minutes complaining they finally weren’t “overbooked” any longer and we received the rooms that we had originally reserved. There was no manager on-site or available so the desk clerk did his best. I l called Marriott and was told they couldn’t do anything to help it is a local issue. The breakfast is nothing to write home about. It is a pet friendly hotel and the vast majority of people staying had dogs. They even brought them into the breakfast area during breakfast. We will NOT stay here again! If you do book here, have a backup plan!!
Response from Jose, General Manager on Sep 5, 2023
Thank you for your stay! We are happy to say that we will be going under renovation at the end of the year.

8/10 Good

Michael, Lakeland

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is a beautiful facility and the front staff was attentive and friendly. Our room was clean and the bed was very comfortable. My main issue was with the breakfast staff. We stayed three days, and on more than one occasion various food items and the coffee had run out, with no one in sight to take care of it. On the last day there was no scrambled eggs, and I was told they didn’t have any left. You would think someone would have made an effort to buy some eggs at a local grocery store that morning to prevent that from happening, but no one made the effort. I was really surprised and disappointed with how poorly the breakfasts were being managed.
Response from Jose, General Manager on Sep 5, 2023
Thank you for your stay and we will celebrate your score given!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Jose, General Manager on Sep 5, 2023
Thank you for your stay and we will celebrate your score given!

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2023
Response from Jose, General Manager on Sep 5, 2023
Thank you for your stay and we will celebrate your score given!

8/10 Good

Pam

Liked: Property conditions & facilities
Amenities- pool, breakfast, room set up.
Stayed 4 nights in Jul 2023

10/10 Excellent

Dana, Davenport

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Area made it convenient.
Stayed 1 night in Jun 2023

6/10 Okay

Cathy

Liked: Staff & service
Disliked: Property conditions & facilities
Our stay was fine but the property is tired. Our room was clean but everything seemed tired.
Stayed 1 night in Jun 2023

10/10 Excellent

Greg

Business traveler
Liked: Staff & service, property conditions & facilities
Great staff
Stayed 1 night in Jun 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent clean room with fridge and stove
Stayed 1 night in Jun 2023

10/10 Excellent

Susy

Stayed 1 night in May 2023

10/10 Excellent

Michael, Lakeland

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious and well laid out. Bathroom was clean and the bed was very comfortable.
Stayed 1 night in Jun 2023

8/10 Good

Lana

Stayed 1 night in Jun 2023

10/10 Excellent

Cameron

Stayed 1 night in Jun 2023

8/10 Good

RANDY

Stayed 2 nights in Jun 2023

6/10 Okay

Nicole

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Would not recommend
Hotel room was not clean toys from previous children left in room and hair in the beds. Called front desk they told us we could change our own sheets. Ridiculous for a $200 a night hotel stay. Would not recommend to anyone.
Stayed 2 nights in May 2023

8/10 Good

Precious

Stayed 7 nights in May 2023

10/10 Excellent

Michael

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful service as always!
Stayed 1 night in May 2023

10/10 Excellent

SHaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Gloria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, and the location very convenient to highway and train. The bed was comfortable and shower had great pressure!
Stayed 6 nights in May 2023

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice location
Stayed 2 nights in May 2023

10/10 Excellent

Christine

Traveled with family
Everything was clean and staff were very friendly
Stayed 1 night in May 2023

8/10 Good

Gidget

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great breakfast
Stayed 3 nights in Apr 2023

10/10 Excellent

Patricia

Stayed 5 nights in Apr 2023