Fair to good hotel in downtown Chicago
Posted Dec 24, 2016
The experience was fair overall.We got there and the front desk staff seemed cordial and receptive. He attended my request re. rooms far away from the elevator but unfortunately the rooms had problems.Mine had a toilet bowl leak that we reported and they fixed it right away.My brother's room was a different story as he had no heat,and after asking to be fixed,they just removed the furnace lid, and it continued to be VERY cold!!!No other accommodation was offered and my family stayed in a frigid room overnight!In the morning,when I complained w/the front desk female staff,she told me that she could only give a 20%discount as the manager had a personal emergency and was not there???!!!!!I insisted on a better deal as my brother has asthma,slept poorly, and could not be in the cold. She finally gave us 50%off after some persuasion...I will return to this hotel because the rooms are very comfortable,spacious,they have a closet/dressing area(rare in hotels nowadays reminding you of old times as they show in the movies)w/mini-kitchens,microwave and mini-fridges but the facilities seem old and need major revamping.
Comment from Hotel Management
Dec 27, 2016 by Eric Simon, Hotel Management
Thank you for your business and your time. have a great 2017.