Ratings based on 3,800 Verified Reviews

3.3 out of 5
69% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Noisy room. Horrible place.

Posted Mar 22, 2017
Stayed here for one week when I was looking for a apt in Chicago. This place is awful, rooms look cheap and very noisy due to the train. I couldn't sleep in peace at all. Don't stay in this hotel.
Comment from Hotel Management
Mar 25, 2017 by Eric Simon, Hotel Management
I am so sorry you were not happy with us. We are sold out every week and get very few complaints. Have a great day.
2 out of 5
by A verified traveler

Condition of the room

Posted Mar 20, 2017
Condition of the room was disappointing, they had no comforters over the beds so you would see the old comforter side that was stained with ? water? spiders in the room, missing coat hanger on the bathroom door, and extremely loud heating system at night that had a pounding sound in the pipes, also no water pressure coming out of the shower head. Single pane glass in the windows allowed cold and noise come in from outside.
Comment from Hotel Management
Mar 23, 2017 by Eric Simon, Hotel Management
I am so sorry we could not exceed your expectations. We get so many positive reviews, I apologize that we could not make your stay better.
1 out of 5
by A verified traveler from Wi

Horrible stay

Posted Jan 27, 2017
To name a few issues: broken heater, clogged tub, broken power strip, loud people in the halls constantly fighting, no parking, slow wifi. It was a very uncomfortable stay, will not ever return.
Comment from Hotel Management
Jan 30, 2017 by Eric Simon, Hotel Management
I am so sorry you did not enjoy your stay. We will look into all of your comments. most of our guests park across the street from us and the lot gives our guests a discounted rate.
2 out of 5
by A verified traveler from Midwest

Hear the El Train all day and night

Posted Jan 10, 2017
Tiny room with a weird sour smell. The El Train was right outside the window (I don't know if a stop was nearby) but every five minutes all day and night you'd hear it you couldn't even hear your TV. No counter space in the bathroom as it only had a pedestal sink. No fridge or microwave.
Comment from Hotel Management
Jan 16, 2017 by Eric Simon, Hotel Management
Thank you for taking the time to review our Hotel. We value all your comments.
3 out of 5
Recommended
for Everyone
by A verified traveler from GRR,MI

Fair to good hotel in downtown Chicago

Posted Dec 24, 2016
Pros: Rooms are very spacious w/mini-kitchen and closet area is also a dressing area like in the old days...
Cons: Facilities need major revamping(see above my comments).
Location: Downtown Loop w/several things to do!
The experience was fair overall.We got there and the front desk staff seemed cordial and receptive. He attended my request re. rooms far away from the elevator but unfortunately the rooms had problems.Mine had a toilet bowl leak that we reported and they fixed it right away.My brother's room was a different story as he had no heat,and after asking to be fixed,they just removed the furnace lid, and it continued to be VERY cold!!!No other accommodation was offered and my family stayed in a frigid room overnight!In the morning,when I complained w/the front desk female staff,she told me that she could only give a 20%discount as the manager had a personal emergency and was not there???!!!!!I insisted on a better deal as my brother has asthma,slept poorly, and could not be in the cold. She finally gave us 50%off after some persuasion...I will return to this hotel because the rooms are very comfortable,spacious,they have a closet/dressing area(rare in hotels nowadays reminding you of old times as they show in the movies)w/mini-kitchens,microwave and mini-fridges but the facilities seem old and need major revamping.
Comment from Hotel Management
Dec 27, 2016 by Eric Simon, Hotel Management
Thank you for your business and your time. have a great 2017.
3 out of 5
by A verified traveler

Posted Dec 23, 2016 on Hotels
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Thank you so much for your review. we really appreciate your time and thanks for choosing us.
5 out of 5
by A verified traveler

Cheap hotel near most attractions

Posted Dec 23, 2016 on Hotels
It was a cheap choice in a great location. Not the quietest area but what do you expect when you're in downtown chicago
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Thank you for your five star review! we really those comments and your time. happy New year
4 out of 5
by Nan

convenient and clean hotel

Posted Dec 21, 2016 on Hotels
It was great. Nice location.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Thank you for taking the time to review our Hotel. We really appreciate your time and patronage.
4 out of 5
by A verified traveler

Posted Dec 21, 2016 on Hotels
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Thank you for the four star review. we really appreciate your time and patronage.
3 out of 5
by A verified traveler

Posted Dec 21, 2016 on Hotels
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Write your comment.thank you for the three star review. we really appreciate your business and time.