Ratings based on 1,489 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great location!!!

Posted Aug 25, 2015
Had a great time in the Hotel. It's sitting on a great location really close to everything around. Room service was not good, the food was not good in the hotel. Great bar. staff could have been nicer. All over all great hotel in Chicago
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2015
Beautiful hotel but a little upset about the experience. Check-in was at three and didn't get into our room till four thirty. Later that night we went to dinner at the restaurant in the W. Had the most awful server, he didn't bring our check until after 30 minutes of sitting after finishing our food. We had to go ask the hostess for the bill. We then asked to pay 100$ in cash and the rest on my card. He ended up charging the whole 200$ to my debit card. The server wasnt apologizing about the accident he was trying to tell me he didn't charge it. (I get notifications on my phone when I use my card). All other staff was very nice and helpful. Would definitely stay again with the awesome views and modern design.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

Great location, amazing view, excellent service!

Posted Aug 23, 2015
I was allowed to check-in 3h prior the check-in time. The room was immaculate and with an amazing lake view. The staff was very helpful and friendly. The only thing that bothered me was the $15/day Internet fee- I think that should be free. If I ever visit Chicago again, I'm definitely booking with this hotel!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and close.

Posted Aug 17, 2015
Pros: Everything was nice. Took a long time for breakfast to come outside, but other than that it was a nice stay.
Location: Close to navy pier, and Ohio street beach across the street. Very nice.
Nice and close to the beach and Navy Pier. Many good places to eat within walking distance.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 17, 2015
I was mislead about the location of the bar/club. I thought it was on the top floor but then realized it was in the lobby where children are walking by. Made me feel very uncomfortable
4 out of 5
Recommended
for Everyone
by A verified traveler

A wedding ate our hotel

Posted Aug 11, 2015
Pros: The rooms are pretty and very comfortable. The food is quite good.
Cons: The doors on the bathrooms. I get it they are hip, but they are totally inadequate at providing privacy. customer service needs improvement.
Location: Location was great.
The hotel location is great. Our room was cozy and comfortable, extremely so. The food when we had it was great. Service was not what you would expect at the W. There was a large wedding party at the hotel all weekend and they were regularly blamed for the poor service. This didn't make me feel great. Cream took 15 minutes after the coffee, to arrive at breakfast. A glass of wine and a lemonade took an hour from room service. Breakfast when it arrived was great, but we had to flag down a waiter to place an order. Drinks were so slow in arriving with lunch at Current that they were free. Getting someone to take our bag so that it could be stored on our last day while we continued to site see took forever and the bellman raised his voice to us. Most disappointing was the poor information from the concierge. We asked three times to be sure what time the Saturday night fireworks would be. We asked Friday when we arrived, Saturday AM and Saturday afternoon. All three times we were told 9:15. Well at 9:30PM Saturday it was clear the fireworks weren't happening anytime soon. A goggle search showed 10:15 on Saturdays....all summer long. Why the concierge didn't know this is beyond me. We had arranged a 10PM dinner reservation in order to accommodate the fireworks. Not having eaten since lunch, we had no option but to miss the fireworks and go to our dinner reservation. Had someone given us the correct time we could have easily done both.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 5, 2015
Extremely helpful staff and amazing views from my room
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Great Location

Posted Aug 4, 2015
Pros: just about everything
Cons: nothing
Location: many many things to do nearby and close to the beach
Accommodations were fantastic...great bar...and location was a major plus
3 out of 5
by A verified traveler from h

Slow

Posted Aug 3, 2015
Slow elevator Slow bar service Slow room service
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 2, 2015
Enjoyed hotel and bar area Liked sitting out front looking at the lake