Ratings based on 1,842 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice hotel and close to the navy pier.

Posted Feb 9, 2016
somehow I must have thought I read somewhere that breakfast was complimentary. It wasn't and was very expensive.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Clemente, Ca

Great location with Lake and Pier views. But....

Posted Feb 9, 2016
Nice location, staff was nice, however they placed us in the room siding the elevator which we heard all day and all night! In addition, the room service menu was limited and the refrigerator in the room was screed shut apparently they are replacing all of them. We called for a refrigerator to be delivered and it did arrive after the second request. Also, bathroom was a little warn...and the contemporary decor made for an interesting sliding bathroom door which did not give much privacy.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Very Nice, Modern Hotel

Posted Feb 8, 2016
Location: Navy Pier was in walking distance. As well as many places to eat, bars, arcade, and bowling!
We checked in saturday evening and left sunday afternoon. Parking was expensive, $65 for overnight but I would assume that it's like that everywhere in a big city. We did have a guest who complained about us playing music in our room, so I'm assuming the walls are quite thin. However, the hotel security was very friendly when they brought this to our attention.
Comment from Hotel Management
Feb 10, 2016 by Katie, Hotel Management
Hello, Thank you for taking the time to provide us with feedback from your most recent stay. I am happy to hear that you enjoyed your overall experience and hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia.

Great!

Posted Feb 8, 2016
Loved my stay here, I spent 4 nights with my fiancee for our 1 year anniversary, room was perfect. Close to pretty much everything and there is some great places to eat around too. Staff were all very friendly and attentive and willing to help with whatever/whenever.
4 out of 5
Recommended
for Couples
by A verified traveler from Pittsburgh, PA

Great hotel great location.

Posted Feb 4, 2016
Pros: Location, friendly helpful staff at all times.
Cons: The bathroom doors! Great modern design, poor for privacy!
Location: Within walking distance of the magnificent mile and most tourist attractions. Try the Lavazza Coffee shop on E Ohio St fr Breakfast! My favourite.
Upon arriving at the hotel at midday, we were checked into a room straight away. This was great and I didn't expect to be in so fast due to check in being at 2pm. It allowed me and my partner to freshen up and get settled before heading out to explore the city. The location of the hotel was great, we had a room overlooking Lake Michigan which was great to wake up and see. It was also within walking distance to the majority of places we wanted to go. However when I say walking distance, I mean within 1.5-2 miles. It was a great way to see the city trying out the different blocks to see new breakfast/lunch hangouts. The room was great, comfiest bed I have stayed in at a hotel, great size TV with sufficient channels, the whole hotel had a modern clean feel to it. Friendly staff who advised me correctly on trains and how to get around, advice on rush hour traffic etc. Very knowledgeable. I wish my trip had of been longer, I would have definitely stayed at W Lakeshore for longer.
Comment from Hotel Management
Feb 10, 2016 by Katie, Hotel Management
Hello, Thank you for taking the time to provide us with feedback from your most recent experience. I am so happy to hear that you enjoyed your stay and hope to welcome you back soon! Cheers,
3 out of 5
by A verified traveler from Reno, NV

Management lacks customer service skills!

Posted Jan 25, 2016
Pros: Location was great, door man and bartenders were friendly, cleaning staff attentive.
Cons: Management needs more training on Customer Service
Location: Right off Navy Pier and 2 blocks from Michigan Ave. Central to everything downtown.
Overall, stay was good. However, had a problem getting locked out of our room on our last night (well morning, since we were out in the "City that doesn't sleep") and the staff was terrible when resolving the situation. No one apologized for the inconvenience, the manager was too busy yelling at us to "be calm" in "HIS lobby"... UM! Its 6:30 in the morning, my key doesn't work! and NONE of you can say how sorry you are for the inconvenience? An hour and a half later we were finally let into our room. Checked out 2 hours later only to find that they charged us a full 24 hours of parking when we were only parked for 3.5 hours! Again, management did nothing to fix this and I am still dealing with it after a week.
Comment from Hotel Management
Feb 10, 2016 by Katie, Hotel Management
Hello, Thank you for taking the time to provide us with feedback from your most recent stay. I have passed your review along to our management team to make them aware of the issues you faced during your stay. We will ensure these are taken care of so that they do not occur again. We hope to welcome you back soon! Cheers,
5 out of 5
Recommended
for Students
by A verified traveler from Romania

Posted Jan 24, 2016
Location: Good location.
Beautiful city,nice experience,great restaurants.
Comment from Hotel Management
Jan 26, 2016 by Katie, Hotel Management
Hello, Thank you for taking the time to provide us with feedback from your recent stay! We are happy to hear to hear that you enjoyed your overall stay and hope to see you again soon! Cheers,
3 out of 5
Recommended
for Everyone
by A verified traveler

Great Location and View, but...

Posted Jan 20, 2016
...was underwhelmed. Had high hopes for this hotel, but wasn't overly impressed and could almost certainly get a comparable room in the same general area for less. Only thing this hotel has that others maybe don't is an amazing view of the lake, assuming you have a lake facing room. Had a strange issue where our room would have no cold water, so the water was so scorching hot we couldn't shower or wash our hands. Not sure if this was an isolated incident, but have seen similar reviews. Bathroom door is a hard door sliding type, so not much privacy especially given the small size of the room. Tried and tried, but we could not get fridge open. Seemed as if the decorative door was screwed shut. Room service was not good, and ridiculously overpriced. I understand you'll always pay a bit more and I am fine doing so, especially in a town like Chicago, but this was ridiculous. $70 plus tip for a can of Coke, a salad plate worth of Mac N cheese (literally about one measuring cup of cooked pasta) a grocery store size cheese pizza and chocolate peanut butter dessert. Honestly, the best part was the can of Coke. Thankfully this was comped due to the water issue. The hotel was very clean, and like I said had a great location and views. Interior staff was all very friendly and helpful. Valet/parking staff did their cold, but wasn't overly friendly. Could have been the extreme cold. Not a huge deal either way.
Comment from Hotel Management
Jan 26, 2016 by Katie, Hotel Management
Hello, Thank you for taking the time to provide us with feedback from your most recent stay. We are sorry to hear of the issues that you faced during your stay and promise that they will be addressed to ensure they do not happen again. We do hope you decide to give us another chance and look forward to welcoming you back soon! Cheers,
5 out of 5
Recommended
for Everyone
by A verified traveler from E

Awesome Lake View

Posted Jan 17, 2016
Amazing location, modern hotel, and helpful staff.
Comment from Hotel Management
Jan 22, 2016 by Katie, Hotel Management
Hello, Thank you for taking the time to provide us with feedback ! We are happy to hear you enjoyed your experience and hope to see you again soon! Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsford, NY

AWESOME STAFF

Posted Jan 15, 2016
Pros: The staff and location
Cons: Nothing!
Location: Navy Pier, Children's Museum, Easy access to cabs
From check in to check out, the staff was amazing! We ate most meals there and the food was excellent. Also, the pool was a hit with my 5 year old.
Comment from Hotel Management
Jan 22, 2016 by Katie, Hotel Management
Hello, Thank you for taking the time to provide us with feedback from your recent stay! We hope to see you again soon! Cheers,