Posted Oct 15, 2016
I made a reservation for a suite in this hotel. When we checked-in, they told us that even though our reservation was confirmed, they didn't have this room available for us so they downgraded us to a double-bed room.
To add insult to injury, they offered us a deal that was everything but a deal: to charge the double-bed room at half the price of the suite, which was still more expensive than the standard price of a double-bed room.
In other words, very disapointing experience.
Next time I come to Chicago, I will remember to stay away from this property.