Exterior

Reviews of Waldorf Astoria Chicago

5 out of 5
Waldorf Astoria Chicago
11 E. Walton Street, Chicago, IL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 787 out of 1004 reviews" "
Rating 8 - Good. 122 out of 1004 reviews" "
Rating 6 - Okay. 45 out of 1004 reviews" "
Rating 4 - Poor. 26 out of 1004 reviews" "
Rating 2 - Terrible. 24 out of 1004 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very professional and friendly staff. Excellent location!
Stayed 3 nights in Mar 2024

10/10 Excellent

Artin

Stayed 4 nights in Jan 2024
Response from C.Moore on Mar 22, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

chris

Traveled with partner
Liked: Cleanliness, amenities
Everything
Stayed 1 night in Mar 2024
Response from C.Moore on Mar 20, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always amazing!
Stayed 3 nights in Mar 2024
Response from C.Moore on Mar 18, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

Melissa A.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! All staff were very friendly and attentive!
Stayed 1 night in Mar 2024
Response from C.Moore on Mar 18, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

Eleni, Caucasian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate facility, immaculate service, great area, extremely satisfied and we will definetely be back! We arrived at 9am, and without even asking they accommodated us in our room. Great hotel don’t hesitate to book. It’s really, worth the money
Stayed 2 nights in Mar 2024
Response from C.Moore on Mar 17, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again

10/10 Excellent

markel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Erin the massage therapist best ever. I’ve had 50 massages and that was the best. Excellent staff all around. I will be back for sure. Highly recommend.
Stayed 1 night in Mar 2024
Response from C.Moore on Mar 17, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

Phillip Gregory

Traveled with partner
Liked: Amenities
Very nice hotel, great staff. Will be back!
Stayed 2 nights in Feb 2024
Response from C.Moore on Mar 6, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great staff! Beautiful room, but the drawers in the room are in bad shape. Some don’t close all the way a few kept coming off the track. Overall a great stay.
Stayed 2 nights in Mar 2024
Response from C.Moore on Mar 6, 2024
Thanks for sharing your feedback. We’re sorry about the experience you had with your dresser drawer. It was an uncommon instance, and we’ll do better in the future. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

SHEILA

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from C.Moore on Mar 6, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

Jordon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safety, staff was great. This hotel takes care of the guest.
Stayed 6 nights in Feb 2024
Response from C.Moore on Mar 6, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

Erik, Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the place to stay in Chicago!! 5 stars ⭐️
Stayed 2 nights in Feb 2024
Response from C.Moore on Feb 27, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

eddie

Liked: Property conditions & facilities
Loved it , just recommend a bar in the shower for elderly folks to hold on to
Stayed 3 nights in Feb 2024
Response from C.Moore on Feb 27, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly and accommodating always going above and beyond to make your stay a five star experience from the doorman to the front desk to the spa and room service!!
Stayed 2 nights in Feb 2024
Response from C.Moore on Feb 27, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from C.Moore on Feb 27, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

roberta

Business traveler
Liked: Amenities
Amazing!
Stayed 1 night in Feb 2024
Response from Judson, Guest Relations Manager on Feb 23, 2024
Thank you, Roberta, for such a stellar review! We look forward to hosting you again soon!

10/10 Excellent

Anabel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted with a smile and we got upgraded when they found out it was our anniversary. Everything was clean and we enjoyed our stay. We will be back
Stayed 1 night in Feb 2024
Response from Judson, Guest Relations Manager on Feb 23, 2024
Thank you, Anabel! We are so pleased you enjoyed your stay with us and look forward to seeing you again soon.

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything to be honest…. Over night parking is a bit much.. but what the heck
Stayed 1 night in Feb 2024
Response from Judson, Guest Relations Manager on Feb 19, 2024
Thank you for such a kind review! We appreciate you sharing your experience with us and other travelers. We look forward to welcoming you back again soon.

10/10 Excellent

Dante

Stayed 1 night in Feb 2024
Response from Judson, Guest Relations Manager on Feb 19, 2024
Thank you for such a kind review! We appreciate you sharing your experience with us and other travelers. We look forward to welcoming you back again soon.

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities
Overpriced but very clean.
Stayed 1 night in Feb 2024
Response from Judson, Guest Relations Manager on Feb 19, 2024
We appreciate you sharing your experience with us and other travelers and do take these words to heart. This is an excellent opportunity to review our pricing with our offerings and competitors while offering a truly unique experience. We look forward to any opportunity to welcome you back!

10/10 Excellent

jenna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. We took our mom overnight for a staycation for her 70th bday. They brought her a bear and balloon to our room which was kind. The room itself was nice but the couch cushions and walls had stains. I upgraded the room and had extra taxes added on that I wasn’t expecting. Convenient location and close to everything
Stayed 1 night in Feb 2024
Response from Judson, Guest Relations Manager on Feb 19, 2024
Thank you for such a kind review! We appreciate you sharing your experience with us and other travelers. Your feedback is noted and I do regret falling below expectations, but glad to hear it did not detract from the overall experience. We look forward to hosting you again at your next opportunity.

10/10 Excellent

hyun jung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, service
Stayed 2 nights in Feb 2024
Response from Judson, Guest Relations Manager on Feb 19, 2024
Thank you for such a kind review! We appreciate you sharing your experience with us and other travelers. We look forward to welcoming you back again soon!

10/10 Excellent

jason

Stayed 1 night in Jan 2024
Response from C.Moore on Mar 22, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

Frieda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from C.Moore on Feb 4, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 3 nights in Jan 2024
Response from C.Moore on Feb 4, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.

8/10 Good

Lara

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from C.Moore on Feb 4, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

Scott, New York

Liked: Cleanliness, staff & service, amenities
the parking situation all over chicago is abhorant better to uber
Stayed 4 nights in Jan 2024
Response from C.Moore on Feb 4, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.

8/10 Good

WENDY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and will definitely return when visiting Chicago again.
Stayed 3 nights in Dec 2023
Response from C.Moore on Feb 4, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

Rene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from C.Moore on Feb 4, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

Trey

Stayed 1 night in Dec 2023
Response from C.Moore on Feb 4, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Judson, Guest Relations Manager on Dec 20, 2023
Thank you for such stellar marks, Matthew! We are glad to hear that you enjoyed your time with us and we can't wait to welcome you back again.

10/10 Excellent

Ellie, Holiday

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 2 nights in Dec 2023
Response from Judson, Guest Relations Manager on Dec 20, 2023
Thank you, Ellie, for such high praise! We appreciate your feedback and we are quite pleased to see you enjoyed your time with us!

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Waldorf Astoria was in a great location, convenient for shopping and dining. The rooms were large and comfortable, and the staff was helpful and friendly.
Stayed 2 nights in Nov 2023
Response from C.Moore on Nov 19, 2023
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

Toni

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
If there was ever a perfect hotel the Waldorf Astoria is it.
Stayed 1 night in Nov 2023
Response from C.Moore on Nov 12, 2023
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.

8/10 Good

Robert, Berrien Springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay - beautiful area, beautiful hotel and room, great service. Only reason to not give it a full five stars is that our room heating furnace needed fixing when we first arrived (resolved easily within 20 mins), and the entertainment/phone system in the room stopped working a couple of hours before we checked out (movie TV system stopped working, phone had constant busy signal). They kindly gave us a discount on checkout due to these inconveniences. So I'd still love the opportunity to come back again.
Stayed 2 nights in Oct 2023
Response from Judson, Guest Relations Manager on Nov 9, 2023
Thank you, Robert, for providing this insightful feedback regarding your last stay with us. We do take this to heart and use to always keep in line with expectations. We appreciate you noting the technical delays and we are working on avoiding this sort of occurrence in the future. We thank you for your patience and look forward to your return!

10/10 Excellent

Aramis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of construction outside making it inconvenient to get in and out of the property. The inside as immaculate and made up for the outside.
Stayed 2 nights in Oct 2023
Response from Judson, Guest Relations on Oct 31, 2023
Thank you, Aramis, for such a stellar review even despite the slight obstacle outside. All projects have been completed and we definitely appreciate your patience and thank you for sharing this with us and others here. We hope you will think to join us again on your next return to Chicago.

4/10 Poor

Jeffrey

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not a five star experience in my opinion. The carpet in our room had about 20 stains. Room did not feel clean. The bathroom marble is all brown. We asked for another room but they had no availability. We were celebrating my child's birthday, asked for something special in the room and nothing was setup. It took about 40 mins to get our vehicle from valet upon checkout. Overall experience was very poor for the price and quality that should be received at a 5-star establishment. Would not visit again. Langham Chicago is far superior!
Stayed 1 night in Oct 2023
Response from Judson, Guest Relations Manager on Oct 27, 2023
Dear Jeffrey,We do thank you for your candid feedback and do take these comments to heart. Our team is driven and eager to celebrate any occasions we know about ahead of time and do regret the conditions you described. We are currently investigating this further and do sincerely wish to welcome you back so that we might redeem ourselves and reaffirm our typical luxury operation.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class service
Excellent service from beginning to end!
Stayed 2 nights in Oct 2023
Response from Judson, Guest Relations Manager on Oct 24, 2023
Dear Jennifer,Thank you for such stellar marks and we are so glad you enjoyed your time with us! We look forward to any opportunities in the future to welcome you back to a great Chicago stay!

2/10 Terrible

Zali

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Judson, Guest Relations Manager on Oct 24, 2023
Dear Zali,We do regret to learn of your experience and do wish to learn any more than we can regarding the details therein. If you so choose, please do let me know personally how I might be of further assistance to you.

10/10 Excellent

Nikolas

Stayed 3 nights in Oct 2023
Response from C.Moore on Nov 12, 2023
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

Maria

Business traveler
Liked: Cleanliness, staff & service, amenities
Hands down one of the best customer service. There was construction during our stay, the roundabout was closed. Guests wait outside Bernard restaurant for their ride. It was raining and windy.
Stayed 3 nights in Oct 2023
Response from Judson, Guest Relations Manager on Oct 16, 2023
Thank you, Maria, for such kind words regarding our team. We also appreciate your patience while we beautify our courtyard, and we are eager to unveil our updated look. We hope to welcome you back soon!

10/10 Excellent

Stone

Stayed 2 nights in Oct 2023
Response from Judson, Guest Relations on Oct 31, 2023
Thank you, Stone, for such high marks and we are so glad you enjoyed your time with us! We look forward to be of service to you again at your next visit to Chicago.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Judson, Guest Relations Manager on Oct 11, 2023
Thank you, Anthony, for sharing such a stellar review! We appreciate you staying with us and so glad to hear of this feedback. It would be our pleasure to welcome you back at your next opportunity!

2/10 Terrible

Ashley

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Judson, Guest Relations Manager on Sep 25, 2023
Dear Ashley,We are disheartened to hear of your dissatisfaction and would love to know more details regarding this. At your convenience, please contact us for further discussion.

10/10 Excellent

Antonio Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms did not disappoint. Service was excellent. I would go back. Great hotel.
Stayed 3 nights in Sep 2023
Response from Judson, Guest Relations Manager on Sep 19, 2023
Thank you, Antonio Miguel, for such an excellent review of our hotel. Thank you for the taking the time and we are so glad our team was able to make an impact on your experience with us. We look forward to any opportunity to welcome you back!

10/10 Excellent

Shelby

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I couldn’t give this anything less than 5 stars. Absolutely amazing experience. The staff was friendly and helpful, the hotel was clean and smelled amazing, and the shower and deep soaking tub made our relaxation getaway successful. The balcony topped off the night. I will stay at this hotel every time I come to Chicago.
Stayed 1 night in Sep 2023
Response from Judson, Guest Relations Manager on Sep 19, 2023
Thank you, Shelby, for such a stellar review! We are so pleased to hear of your experience and that our team was able to make such an impact on your visit. We are truly humbled and it sounds like it was a true getaway. We can't wait to welcome you back!

8/10 Good

Stuart

Stayed 1 night in Sep 2023
Response from Judson, Guest Relations Manager on Oct 6, 2023
Thank you, Stuart, for sharing your feedback with us. We do always aim for the highest of marks and would love any other detail you might wish to share. We appreciate you choosing us to host your time in Chicago and look forward to doing so again in the future.

2/10 Terrible

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Their attitude is bad.My flight was delayed for 17 hrs, so I arrived the hotel late on the second. They cancelled my room and refused to refund the money. We were focused to book another hotel immediately and they didn’t notify us that they won’t refund at all! I argued for one hour, but they only refund us for one day. I don’t understand why I have to experience this in a hotel as fancy as this
Stayed 2 nights in Sep 2023
Response from Judson, Guest Relations Manager on Sep 13, 2023
Dear Yang Party,Thank you for your candid feedback and please know we do take all into consideration. In such cases, we do make exceptions wherever possible but must assume that a guest is not arriving without any notice to the contrary. Given the circumstances however, I am glad to see a refund was extended for one of the nights. We do hope you might come to know our property as a guest and look forward to redeeming ourselves with an experience worthy of expectation

10/10 Excellent

ROZALYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Judson, Guest Relations Manager on Sep 12, 2023
Thank you, Rozalyn, for such a stellar review! We appreciate you taking the time to provide this feedback and look forward to welcoming you back again soon!

10/10 Excellent

Ann

Stayed 3 nights in Aug 2023
Response from Judson, Guest Relations on Sep 29, 2023
Thank you, Ann, for such high marks! We are so glad you enjoyed your stay with us and look forward to welcoming you back soon!