All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very professional and friendly staff. Excellent location!
Angela
Stayed 3 nights in Mar 2024
10/10 Excellent
Artin
Mar 21, 2024
Artin
Stayed 4 nights in Jan 2024
Response from C.Moore on Mar 22, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.
10/10 Excellent
chris
Traveled with partner
Mar 19, 2024
Liked: Cleanliness, amenities
Everything
chris
Stayed 1 night in Mar 2024
Response from C.Moore on Mar 20, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.
Very clean! All staff were very friendly and attentive!
Melissa A.
Stayed 1 night in Mar 2024
Response from C.Moore on Mar 18, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.
Immaculate facility, immaculate service, great area, extremely satisfied and we will definetely be back!
We arrived at 9am, and without even asking they accommodated us in our room. Great hotel don’t hesitate to book. It’s really, worth the money
Eleni
Stayed 2 nights in Mar 2024
Response from C.Moore on Mar 17, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again
Erin the massage therapist best ever. I’ve had 50 massages and that was the best. Excellent staff all around. I will be back for sure. Highly recommend.
markel
Stayed 1 night in Mar 2024
Response from C.Moore on Mar 17, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.
10/10 Excellent
Phillip Gregory
Traveled with partner
Mar 6, 2024
Liked: Amenities
Very nice hotel, great staff. Will be back!
Phillip Gregory
Stayed 2 nights in Feb 2024
Response from C.Moore on Mar 6, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.
8/10 Good
Jason
Traveled with partner
Mar 4, 2024
Liked: Cleanliness, staff & service, amenities
Great staff! Beautiful room, but the drawers in the room are in bad shape. Some don’t close all the way a few kept coming off the track. Overall a great stay.
Jason
Stayed 2 nights in Mar 2024
Response from C.Moore on Mar 6, 2024
Thanks for sharing your feedback. We’re sorry about the experience you had with your dresser drawer. It was an uncommon instance, and we’ll do better in the future. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.
Safety, staff was great. This hotel takes care of the guest.
Jordon
Stayed 6 nights in Feb 2024
Response from C.Moore on Mar 6, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.
10/10 Excellent
eddie
Feb 25, 2024
Liked: Property conditions & facilities
Loved it , just recommend a bar in the shower for elderly folks to hold on to
eddie
Stayed 3 nights in Feb 2024
Response from C.Moore on Feb 27, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.
The staff is so friendly and accommodating always going above and beyond to make your stay a five star experience from the doorman to the front desk to the spa and room service!!
Beth
Stayed 2 nights in Feb 2024
Response from C.Moore on Feb 27, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.
10/10 Excellent
roberta
Business traveler
Feb 22, 2024
Liked: Amenities
Amazing!
roberta
Stayed 1 night in Feb 2024
Response from Judson, Guest Relations Manager on Feb 23, 2024
Thank you, Roberta, for such a stellar review! We look forward to hosting you again soon!
We were greeted with a smile and we got upgraded when they found out it was our anniversary. Everything was clean and we enjoyed our stay. We will be back
Anabel
Stayed 1 night in Feb 2024
Response from Judson, Guest Relations Manager on Feb 23, 2024
Thank you, Anabel! We are so pleased you enjoyed your stay with us and look forward to seeing you again soon.
Everything to be honest…. Over night parking is a bit much.. but what the heck
Shannon
Stayed 1 night in Feb 2024
Response from Judson, Guest Relations Manager on Feb 19, 2024
Thank you for such a kind review! We appreciate you sharing your experience with us and other travelers. We look forward to welcoming you back again soon.
10/10 Excellent
Dante
Feb 18, 2024
Dante
Stayed 1 night in Feb 2024
Response from Judson, Guest Relations Manager on Feb 19, 2024
Thank you for such a kind review! We appreciate you sharing your experience with us and other travelers. We look forward to welcoming you back again soon.
Response from Judson, Guest Relations Manager on Feb 19, 2024
We appreciate you sharing your experience with us and other travelers and do take these words to heart. This is an excellent opportunity to review our pricing with our offerings and competitors while offering a truly unique experience. We look forward to any opportunity to welcome you back!
Beautiful property. We took our mom overnight for a staycation for her 70th bday. They brought her a bear and balloon to our room which was kind. The room itself was nice but the couch cushions and walls had stains.
I upgraded the room and had extra taxes added on that I wasn’t expecting. Convenient location and close to everything
jenna
Stayed 1 night in Feb 2024
Response from Judson, Guest Relations Manager on Feb 19, 2024
Thank you for such a kind review! We appreciate you sharing your experience with us and other travelers. Your feedback is noted and I do regret falling below expectations, but glad to hear it did not detract from the overall experience. We look forward to hosting you again at your next opportunity.
Response from Judson, Guest Relations Manager on Feb 19, 2024
Thank you for such a kind review! We appreciate you sharing your experience with us and other travelers. We look forward to welcoming you back again soon!
10/10 Excellent
jason
Jan 28, 2024
jason
Stayed 1 night in Jan 2024
Response from C.Moore on Mar 22, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.
8/10 Good
Lara
Traveled with family and small children, Traveled with family
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.
10/10 Excellent
Scott, New York
Jan 21, 2024
Liked: Cleanliness, staff & service, amenities
the parking situation all over chicago is abhorant
better to uber
Scott
Stayed 4 nights in Jan 2024
Response from C.Moore on Feb 4, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.
We had a great stay and will definitely return when visiting Chicago again.
WENDY
Stayed 3 nights in Dec 2023
Response from C.Moore on Feb 4, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.
10/10 Excellent
Trey
Dec 27, 2023
Trey
Stayed 1 night in Dec 2023
Response from C.Moore on Feb 4, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.
The Waldorf Astoria was in a great location, convenient for shopping and dining. The rooms were large and comfortable, and the staff was helpful and friendly.
Steven
Stayed 2 nights in Nov 2023
Response from C.Moore on Nov 19, 2023
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.
If there was ever a perfect hotel the Waldorf Astoria is it.
Toni
Stayed 1 night in Nov 2023
Response from C.Moore on Nov 12, 2023
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.
We loved our stay - beautiful area, beautiful hotel and room, great service. Only reason to not give it a full five stars is that our room heating furnace needed fixing when we first arrived (resolved easily within 20 mins), and the entertainment/phone system in the room stopped working a couple of hours before we checked out (movie TV system stopped working, phone had constant busy signal).
They kindly gave us a discount on checkout due to these inconveniences. So I'd still love the opportunity to come back again.
Robert
Stayed 2 nights in Oct 2023
Response from Judson, Guest Relations Manager on Nov 9, 2023
Thank you, Robert, for providing this insightful feedback regarding your last stay with us. We do take this to heart and use to always keep in line with expectations. We appreciate you noting the technical delays and we are working on avoiding this sort of occurrence in the future. We thank you for your patience and look forward to your return!
Lots of construction outside making it inconvenient to get in and out of the property. The inside as immaculate and made up for the outside.
Aramis
Stayed 2 nights in Oct 2023
Response from Judson, Guest Relations on Oct 31, 2023
Thank you, Aramis, for such a stellar review even despite the slight obstacle outside. All projects have been completed and we definitely appreciate your patience and thank you for sharing this with us and others here. We hope you will think to join us again on your next return to Chicago.
Not a five star experience in my opinion. The carpet in our room had about 20 stains. Room did not feel clean. The bathroom marble is all brown. We asked for another room but they had no availability. We were celebrating my child's birthday, asked for something special in the room and nothing was setup. It took about 40 mins to get our vehicle from valet upon checkout. Overall experience was very poor for the price and quality that should be received at a 5-star establishment. Would not visit again. Langham Chicago is far superior!
Jeffrey
Stayed 1 night in Oct 2023
Response from Judson, Guest Relations Manager on Oct 27, 2023
Dear Jeffrey,We do thank you for your candid feedback and do take these comments to heart. Our team is driven and eager to celebrate any occasions we know about ahead of time and do regret the conditions you described. We are currently investigating this further and do sincerely wish to welcome you back so that we might redeem ourselves and reaffirm our typical luxury operation.
Response from Judson, Guest Relations Manager on Oct 24, 2023
Dear Jennifer,Thank you for such stellar marks and we are so glad you enjoyed your time with us! We look forward to any opportunities in the future to welcome you back to a great Chicago stay!
Response from Judson, Guest Relations Manager on Oct 24, 2023
Dear Zali,We do regret to learn of your experience and do wish to learn any more than we can regarding the details therein. If you so choose, please do let me know personally how I might be of further assistance to you.
10/10 Excellent
Nikolas
Oct 23, 2023
Nikolas
Stayed 3 nights in Oct 2023
Response from C.Moore on Nov 12, 2023
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind rating and we look forward to seeing you again.
10/10 Excellent
Maria
Business traveler
Oct 15, 2023
Liked: Cleanliness, staff & service, amenities
Hands down one of the best customer service. There was construction during our stay, the roundabout was closed. Guests wait outside Bernard restaurant for their ride. It was raining and windy.
Maria
Stayed 3 nights in Oct 2023
Response from Judson, Guest Relations Manager on Oct 16, 2023
Thank you, Maria, for such kind words regarding our team. We also appreciate your patience while we beautify our courtyard, and we are eager to unveil our updated look. We hope to welcome you back soon!
10/10 Excellent
Stone
Oct 10, 2023
Stone
Stayed 2 nights in Oct 2023
Response from Judson, Guest Relations on Oct 31, 2023
Thank you, Stone, for such high marks and we are so glad you enjoyed your time with us! We look forward to be of service to you again at your next visit to Chicago.
Response from Judson, Guest Relations Manager on Oct 11, 2023
Thank you, Anthony, for sharing such a stellar review! We appreciate you staying with us and so glad to hear of this feedback. It would be our pleasure to welcome you back at your next opportunity!
2/10 Terrible
Ashley
Sep 23, 2023
Liked: Cleanliness, staff & service
Ashley
Stayed 1 night in Sep 2023
Response from Judson, Guest Relations Manager on Sep 25, 2023
Dear Ashley,We are disheartened to hear of your dissatisfaction and would love to know more details regarding this. At your convenience, please contact us for further discussion.
Rooms did not disappoint. Service was excellent. I would go back. Great hotel.
Antonio Miguel
Stayed 3 nights in Sep 2023
Response from Judson, Guest Relations Manager on Sep 19, 2023
Thank you, Antonio Miguel, for such an excellent review of our hotel. Thank you for the taking the time and we are so glad our team was able to make an impact on your experience with us. We look forward to any opportunity to welcome you back!
I couldn’t give this anything less than 5 stars. Absolutely amazing experience. The staff was friendly and helpful, the hotel was clean and smelled amazing, and the shower and deep soaking tub made our relaxation getaway successful. The balcony topped off the night. I will stay at this hotel every time I come to Chicago.
Shelby
Stayed 1 night in Sep 2023
Response from Judson, Guest Relations Manager on Sep 19, 2023
Thank you, Shelby, for such a stellar review! We are so pleased to hear of your experience and that our team was able to make such an impact on your visit. We are truly humbled and it sounds like it was a true getaway. We can't wait to welcome you back!
8/10 Good
Stuart
Sep 16, 2023
Stuart
Stayed 1 night in Sep 2023
Response from Judson, Guest Relations Manager on Oct 6, 2023
Thank you, Stuart, for sharing your feedback with us. We do always aim for the highest of marks and would love any other detail you might wish to share. We appreciate you choosing us to host your time in Chicago and look forward to doing so again in the future.
Their attitude is bad.My flight was delayed for 17 hrs, so I arrived the hotel late on the second. They cancelled my room and refused to refund the money. We were focused to book another hotel immediately and they didn’t notify us that they won’t refund at all! I argued for one hour, but they only refund us for one day. I don’t understand why I have to experience this in a hotel as fancy as this
Verified traveler
Stayed 2 nights in Sep 2023
Response from Judson, Guest Relations Manager on Sep 13, 2023
Dear Yang Party,Thank you for your candid feedback and please know we do take all into consideration. In such cases, we do make exceptions wherever possible but must assume that a guest is not arriving without any notice to the contrary. Given the circumstances however, I am glad to see a refund was extended for one of the nights. We do hope you might come to know our property as a guest and look forward to redeeming ourselves with an experience worthy of expectation
Response from Judson, Guest Relations Manager on Sep 12, 2023
Thank you, Rozalyn, for such a stellar review! We appreciate you taking the time to provide this feedback and look forward to welcoming you back again soon!
10/10 Excellent
Ann
Sep 7, 2023
Ann
Stayed 3 nights in Aug 2023
Response from Judson, Guest Relations on Sep 29, 2023
Thank you, Ann, for such high marks! We are so glad you enjoyed your stay with us and look forward to welcoming you back soon!