Ratings based on 305 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Sep 10, 2016
It was okay. If the price is right, will stay there again.
Comment from Hotel Management
Sep 19, 2016 by AGM, Hotel Management
Thank you for taking time out to review your stay. We do hope to see you soon! Take care and safe travels.
5 out of 5
by A verified traveler from Peoria, IL

Fabulous.

Posted Aug 29, 2016
Pros: The hotel staff was friendly.
The hotel was very clean, the hotel staff was friendly. The pool and hot tub were nice. The beds were so comfortable.
Comment from Hotel Management
Sep 1, 2016 by agm, Hotel Management
Ms., We appreciate you taking time out to let us know how we are doing. Very happy to hear you enjoyed your stay. Come see us soon!
3 out of 5
by A verified traveler from T

Nothing special

Posted Aug 15, 2016
It's just fine. You can tell it's an older hotel that they have updated, but it's hard to hide the original bones. Staff was great and check in was quick and easy.
Comment from Hotel Management
Aug 22, 2016 by agm, Hotel Management
Traveler, Thank you so much for staying with us this past week. I wish we could have spoke face to face so I could have a better grasp of what you were seeing. However, I hope you had a good night sleep and were able to take advantage of the free wi-fi or the indoor pool. Have a great summer and take care!
5 out of 5
by A verified traveler from c

Very nice hotel, enjoyed my stay.

Posted Jul 16, 2016
Stayed for a quick overnight. Room was clean and comfortable and breakfast was good.
Comment from Hotel Management
Jul 17, 2016 by AGM, Hotel Management
Thank you for your recent review and stay. We look forward to seeing you on your return visit! Safe travels, and take care.
4 out of 5
by Brian from Bay city,mi

Very comfortable.

Posted Jun 27, 2016 on Hotels
Staff was very nice. Was able to switch to a smoking room with no problems. Breakfast was pretty good and a nice variety. Would stay there again.
Comment from Hotel Management
Jul 1, 2016 by AGM, Hotel Management
Happy to hear your needs were met. Hopefully next time we can snag that 5th star! Have a safe and happy summer. Thank you and take care.
4 out of 5
by Logan from St. Louis, MO

work trip

Posted Jun 20, 2016 on Hotels
We needed a place to stay for one night while we were working outside the city. Good location, quiet hotel. The receptionist was very polite as we arrived around midnight. The free breakfast was nice. I'd stay here for work again.
Comment from Hotel Management
Jul 1, 2016 by AGM, Hotel Management
Thank you for taking your time to review our hotel. We are happy to hear you enjoyed your stay, and look forward to keeping you with the Wyndham family. Take care.
1 out of 5
by A verified traveler

Don't Stay Here!!

Posted Jun 2, 2016 on Hotels
I booked 2 rooms for three nights here to attend a graduation party for family member. (Total of 6 nights). We stayed 2 nights, but needed to leave a night early due to medical reasons with my son. Hotels.com was helpful, but Wyndham was terrible. One of the gentleman said it wouldn't be a problem, but then his manager said no. When I indicated it was a health reason, they didn't care. So tried the next am, girl at front desk, Beth L, indicated it was up to Hotels.com. They called her while I stood there and watched her take the call. She flat out told them they wouldn't refund the extra night for the two rooms. I asked her why and she said again gave me the run around and said it was policy...why didn't she say that first? Since when does health concerns force policy? Just horrible/kniving customer service. Will never stay here or any Windgate again! Avoid this place!!
Comment from Hotel Management
Jun 11, 2016 by AGM, Hotel Management
Dear Traveler, I do hope you made it home safely and that your son was ok. We never wish to see anybody leave due to an emergency. To address the above issue: unfortunately these incidents will happen when guests make reservations through third party agents. When guest book through third parties they are agreeing to pay the third party NOT the hotel. Therefore the hotel is not able to give you back any money. Only the third party can issue reimbursement back to you because they took your payment. Again, not the hotel. We do offer our sincerest apologies to you and your family, and hope that everybody made it home safe and sound. Thank you.
3 out of 5
by A verified traveler

Posted May 30, 2016 on Hotels
They lost my reservation. Then they told me we might not have a room the second night. So I had to call first thing in the morning to find out if we could stay a second night. They found a way so we could. But the air conditioner in are room kept coming on and when it kicked on it sounded like an alarm clock. I was very hard to sleep. It's a pretty hotel but the air conditioning was crazy
Comment from Hotel Management
Jun 20, 2016 by AGM, Hotel Management
Dear guest, I want to thank you for your understanding on your recent stay, and thank you for staying. I do understand how frustrating these issues can be and am glad we were able to figure your situation out. I will make sure to have our maintenance crew look into your AC in the room ASAP. We always appreciate when guests let us know anything that may be "off" in their rooms so as we can address it for the next guest. Apologies. I hope you have had a great summer so far, and that the rest of your trip went well. Thank you again for staying.
5 out of 5
by Michael

Posted May 28, 2016 on Hotels
Comment from Hotel Management
May 30, 2016 by AGM, Hotel Management
Thank you so much for staying with the Wingate Joliet. Have a safe and happy holiday, and we hope to see you soon!
1 out of 5
by A verified traveler

Posted May 14, 2016
The AC was blowing air no matter what the temperature was set too, it was blowing the temp. Room was muggy even with the AC on.
Comment from Hotel Management
May 21, 2016 by Asst. GM, Hotel Management
Traveler, Thank you so much for your recent stay. I am sorry to hear that your experience was short of amazing. Always remember, if at any time you have a problem with your room please report to the desk so they can fix immediately. Again, thank you for staying and have safe travels.