Ratings based on 318 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Joliet,IL

Nice hotel.A hidden gem!

Posted Dec 30, 2016
Cons: Better communication between hotel and guest. We requested adjacent rooms directly to the hotel but when we arrived our rooms were two floors apart.
Location: Location is away from traffic noise but it is close to shopping and restaurants.
We needed a local hotel that was nice, clean and comfortable. We were pleasantly surprised to find it affordable. We will definitely visit again. We recommend it to anyone who needs a local hotel with with a high end atmosphere.
Comment from Hotel Management
Jan 1, 2017 by AGM, Hotel Management
Lena, I am happy to hear that you and your group enjoyed your recent stay. I want to thank you for taking time out to let us know your thoughts. Please, always contact the hotel after booking in order to ensure that all notes have come thru the reservation properly. We always strive to make sure our guests are as comfortable as possible.
2 out of 5
by A verified traveler

Good staff, mediocre hotel.

Posted Oct 29, 2016 on Hotels
Check in was good. Helpful staff. My first room stunk of something rotting so they moved me right away. The entire hotel smells of excessively used deodorizer. Fitness facilities are barely passable. Other the being close to the interstate, the location isn't great. I will not stay here again.
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Traveler, Thank you very much for your recent stay and review with our propertie. Please always remember to inform the management team of any issues you may have before check out so as they may fix and remedy the problem for other guests. I do hope you slept well, and apologies for any initial inconvenience. Please take care, and thank you for staying with us.
5 out of 5
by A verified traveler

Very nice hotel and great location

Posted Sep 20, 2016 on Hotels
Would pick this hotel again! Very clean, friendly staff and location was perfect!
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Traveler, We can not wait to have you stay again and enjoy all the Wingate Joliet has to offer. The winter months are creeping up, so if you need a night away feel free and come relax in our indoor hot tub! Have a safe and happy rest of the year. Take Care!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 10, 2016
It was okay. If the price is right, will stay there again.
Comment from Hotel Management
Sep 19, 2016 by AGM, Hotel Management
Thank you for taking time out to review your stay. We do hope to see you soon! Take care and safe travels.
5 out of 5
by A verified traveler

Solo getaway summit

Posted Aug 31, 2016 on Hotels
Great location right off of I55. Great area in the middle of a lot of shopping and restaurants. Loved the pool and spa area. Enjoyed the chocolate chip cookies and breakfast. I look forward to visiting again real soon.
Comment from Hotel Management
Sep 9, 2016 by General Manager, Hotel Management
Thank you so much for the kind review. We look forward to seeing you again, and the cookies will be hot and fresh when you arrive. Thank you again, and take care.
4 out of 5
by Ma D

Posted Aug 30, 2016 on Hotels
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Guest, Thank you so much for choosing the Wingate for your recent stay. Hope your trip went well and that the rest of the year has safe travels for you. Thank you again, and take care.
5 out of 5
Recommended
for Everyone
by A verified traveler from Peoria, IL

Fabulous.

Posted Aug 29, 2016
Pros: The hotel staff was friendly.
The hotel was very clean, the hotel staff was friendly. The pool and hot tub were nice. The beds were so comfortable.
Comment from Hotel Management
Sep 1, 2016 by agm, Hotel Management
Ms., We appreciate you taking time out to let us know how we are doing. Very happy to hear you enjoyed your stay. Come see us soon!
4 out of 5
by Janeen

Posted Aug 28, 2016 on Hotels
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Thank you so much for the recent review. We look forward to seeing you back soon. Thank you and take care!
5 out of 5
by Esmeralda

Posted Aug 17, 2016 on Hotels
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Thank you so much for taking time out to share your review. We always appreciate when our guests can see and experience all the service that our Wingate has to offer. We do hope to see you in the near future. Take care!
3 out of 5
Recommended
for Everyone
by A verified traveler from T

Nothing special

Posted Aug 15, 2016
It's just fine. You can tell it's an older hotel that they have updated, but it's hard to hide the original bones. Staff was great and check in was quick and easy.
Comment from Hotel Management
Aug 22, 2016 by agm, Hotel Management
Traveler, Thank you so much for staying with us this past week. I wish we could have spoke face to face so I could have a better grasp of what you were seeing. However, I hope you had a good night sleep and were able to take advantage of the free wi-fi or the indoor pool. Have a great summer and take care!