Posted Dec 28, 2016
The rooms at the Wyndham are spacious and clean. The staff was responsive and helpful, but the hotel was under construction and our family, tgst had rented 4 rooms, encountered several problems.
One room was without heat over a two day period. It took us one night to realize this. The staff then attempted to fix this but that attempt failed, leading to another night without heat. Eventually, it was repaired. Another room was located right next to the breakfast area where the movement of tables and chairs and the conversations woke us early every morning. I would never have rooms adjacent to this area, yet they have several. Again, the hotel personal were friendly and helpful, but our stay was less than pleasant due to room issues.
Comment from Hotel Management
Jan 2, 2017 by Guest Experience Manager, Hotel Management
Linda, thank you for staying with us during your visit to the Glenview/Chicago area. We appreciate you taking the time to leave us a review about the stay. I am happy to read that our staff was able to accommodate you needs. We would like to deeply apologize for the issues you had with the heating and room locations. We are working to improve all our rooms at the hotel and take full responsibility for having not accomplished that in your situation. We hope that you can return again in the future so that we can provide you with accommodations to match our staff. Best regards, Kent Tweeten - Guest Experience Manager