Ratings based on 312 Verified Reviews

3.4 out of 5
75% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by Ghassan

Posted May 21, 2017 on Hotels
Comment from Hotel Management
May 22, 2017 by Manager, Hotel Management
Ghassan, thank you for sharing your experience at Extended Stay America - Chicago - Burr Ridge. We're glad to know that overall you had a great experience throughout the hotel. We appreciate your business and hope to see you again soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very respectful staff and nice and house keeping

Posted May 13, 2017
So i had a bit of a situation they was very nice and patient.
Comment from Hotel Management
May 14, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Chicago - Burr Ridge. We are delighted to know you enjoyed your time with us and that you were impressed with the exceptional service provided by our staff. I will be sure to share your compliments with my entire team for a job well done. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, General Manager
4 out of 5
by Karen

Great stay

Posted May 12, 2017 on Hotels
Staff was nice & quick. Rooms were nice. Def will stay again
Comment from Hotel Management
May 13, 2017 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Chicago - Burr Ridge. We are delighted to know you enjoyed your time with us and that you were impressed with the service provided by our attentive associates. I will be sure to share your compliments with my entire team for a job well done. We appreciate your business and look forward to welcoming you back soon! Sincerely, General Manager
5 out of 5
by A verified traveler

Posted May 10, 2017 on Hotels
Comment from Hotel Management
May 12, 2017 by Manager, Hotel Management
Thanks so much for choosing Extended Stay America - Chicago - Burr Ridge. It's nice to read that we met all of your expectations. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, General Manager
2 out of 5
by A verified traveler

Okay but not satisfying

Posted May 7, 2017
Pros: Staff are good
Cons: Break fast needs change. Internet is very slow. For Working people or business people VPN cannot work in this basic speed. Include Internet charge bil
Location: Location is okay.
Keep Fruits and Milk for break fast. The bars you keep have genetically modified ingredients. Try to be organic and natural.
Comment from Hotel Management
May 7, 2017 by General Manager, Hotel Management
Thank you for your feedback. Although you liked our location and the service provided by our staff, we are sorry for we did not live up to your expectations. I have shared your concerns with the concerned teams at our hotel in an effort to improve our service and facilities moving forward. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, General Manager
3 out of 5
by A verified traveler

Badly managed facility, not worth ratin

Posted Mar 31, 2017
Pros: Location
Cons: Lot of thinks need addressed
Location: Close to highway.
Front desk​ unprofessional, roaming around, kitchen without any tools . Absent coffee or tea makers . Sad experience .
4 out of 5
by A verified traveler

always good choice

Posted Mar 24, 2017 on Hotels
always good choice
Comment from Hotel Management
May 3, 2017 by Manager, Hotel Management
Thank you for sharing your comments. It is good to know you enjoyed staying at our hotel and that there weren't any issues during your stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
3 out of 5
by A verified traveler

Friendly Place

Posted Mar 24, 2017 on Hotels
Very friendly staff, comfortable bed, room could have been cleaner
5 out of 5
Recommended
for Everyone
by A verified traveler from E

Beautiful view from the room

Posted Mar 21, 2017
Excellent pre-arrival booking. Great rates on Expedia & Hotels.com.
Comment from Hotel Management
Apr 21, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to see you enjoyed the view from your room and that you valued our affordable rates. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
2 out of 5
by A verified traveler

Ok

Posted Mar 21, 2017
Shower in my room had a rediculisly misplaced shower head