Exterior

Reviews of Hampton Inn by Hilton Chicago-Midway Airport

2.5 out of 5
Hampton Inn by Hilton Chicago-Midway Airport
6540 S Cicero Ave, Chicago, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 527 out of 1003 reviews" "
Rating 8 - Good. 265 out of 1003 reviews" "
Rating 6 - Okay. 77 out of 1003 reviews" "
Rating 4 - Poor. 56 out of 1003 reviews" "
Rating 2 - Terrible. 78 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the things I didn't like was I asked for a room with a pull-out couch and a queen bed. I got a queen bed with no pull-out couch and I was told that the rooms were not clean and this was at 5:00 p.m..
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 25, 2024
Patricia, we're glad to hear you selected us for your stay, and thank you for sharing your experience. We regret there were some discrepancies between your room preferences and what you received. Our team always aims for efficiency in getting our rooms cleaned and prepared, and we apologize this might have affected your satisfaction. Your feedback will certainly be used to make improvements for future stays.

8/10 Good

Reesa

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great. Shuttle service made it very easy to get to and from airport
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 25, 2024
Reesa, thank you for sharing your experience at Hampton Inn Chicago-Midway Airport. It's great to see our shuttle service provided convenience for your travels. We hope to host you again soon for another fantastic stay.

8/10 Good

Gabby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and the lobby was so clean
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Gabby, it's uplifting to hear that you found the Hampton Inn Chicago-Midway Airport to be a peaceful environment with immaculate common areas. Ensuring a serene and clean atmosphere is of utmost importance to us. We hope to welcome you back soon!

6/10 Okay

Leonardo

Traveled with partner
Nothing
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Leonardo, thank you for staying with us and taking the time to leave feedback. We understand that there's room for improvement and we're eager to learn more about how we could have enhanced your stay. Don't hesitate to share specifics. We hope to have the opportunity to provide a more thorough experience in the future.

10/10 Excellent

Keisha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in and rooms were cleaned
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Keisha, thank you for highlighting the smooth check-in process and impeccable cleanliness of the rooms at Hampton Inn Chicago-Midway Airport. We're pleased that you enjoyed your stay and look forward to your next visit.

10/10 Excellent

MELVIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near airport. Busy street so some noise
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Melvin, we're thrilled to hear that you valued Hampton Inn Chicago-Midway Airport's prime location. It can indeed get lively in our vibrant neighbourhood due to its proximity to the airport. We're glad it didn't dampen your stay and hope to be your choice of lodging in the future. Safe travels!

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Happy
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 20, 2024
Shaun, it's wonderful to hear that you had a happy experience at Hampton Inn Chicago-Midway Airport. Our team is thrilled to have been able to contribute to your stay. We hope to host you again in the future.

10/10 Excellent

Cortland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue is smoking room already smelled like smoke
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 20, 2024
Cortland, we're glad you chose to stay at the Hampton Inn Chicago-Midway Airport and appreciate your feedback. It's unfortunate to hear that there was an issue with the scent in the room. We ensure a thorough clean between guests, but we'll certainly pass your comments along to our housekeeping team for additional review. We hope you visit again for a more seamless experience.

10/10 Excellent

Tracy

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Thank you for sharing, Tracy!At Hampton Inn Chicago-Midway Airport, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

2/10 Terrible

Lisa

Another bait and switch! Nowhere does the hotel website or Expedia state a $$ nightly parking fee! I booked one night in this hotel, was given the room rate and taxes only. When I checked in late at 10:30 PM, I was told about the hidden parking charge! I was there less than 7 hours total! Also, a mandatory incidentals hold was put on my card! This is above and beyond rediculous! There were no incidentals available for purchase in the room but they hold up your card. I WILL NEVER STAY AT THIS CHAIN AGAIN FOR CHARGING TO PARK AT THEIR HOTEL! IT'S NOT ENOUGH TO BRING YOU MY BUSINESS AND MONEY BUT WAIT UNTIL I CHECK IN TO FIND OUT THAT I AM BEING FORCED TO PAY AN UNADVERTISED PARKING FEE! THE LISTING READS, "PARKING AVAILABLE" ONLY! WHAT BUSINESS DOESN'T OFFER PARKING? NEVER AGAIN! SHAME ON EXPEDIA FOR NOT BEING HONEST ABOUT ALL FEES!!
Stayed 1 night in Apr 2024

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
roooms are quite nice and staff was quite friendly.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Sue, we're delighted to hear your positive observations about the Hampton Inn Chicago-Midway Airport. We take pride in our welcoming atmosphere, clean rooms, and amicable team members. We appreciate your feedback and look forward to welcoming you back on your next trip to Chicago.

8/10 Good

ANURAG

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
All good old but maintained
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Thank you for the 4-star rating, Anurag!We are delighted to see that you had a wonderful time at Hampton Inn Chicago-Midway Airport. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Robyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finding a parking spot at night was very difficult.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Robyn, we appreciate you bringing up the challenge with parking during your stay at Hampton Inn Chicago-Midway Airport. We're always striving to improve and your feedback helps us do just that. Please count on a more streamlined process during your future visits. It's great to know that despite this, your overall experience was positive. We're looking forward to welcoming you back.

8/10 Good

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Marissa, thank you for your rating. We're glad to hear your stay at Hampton Inn Chicago-Midway Airport met your expectations. Your feedback is beneficial and we look forward to having you with us again.

6/10 Okay

David, Glen Allen

Disliked: Property conditions & facilities
.
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Thank you for taking the time to share your feedback, David.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 Excellent

Bea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Bea, thank you for taking the time to rate your stay at Hampton Inn Chicago-Midway Airport. We're delighted to learn you had a satisfying experience and we hope to welcome you back on your next visit to the area.

10/10 Excellent

DeeAnne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was cozy, breakfast was nice, and the staff were very kind. It was a great experience.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
DeeAnne, thank you for taking the time to share your thoughts about your recent stay. It's lovely to hear that you found Hampton Inn Chicago-Midway Airport to be a cozy retreat with a delightful breakfast. Our dedicated team is always here to provide our guests with hospitable service, and we're glad you felt their warmth. Thank you again for your wonderful review; we look forward to ensuring another memorable experience on your next visit.

10/10 Excellent

Rick

Liked: Staff & service, property conditions & facilities
Hotel entrances were blocked due to construction.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Rick, thank you for your five-star review. It's great to hear you enjoyed your stay at Hampton Inn Chicago-Midway Airport despite the ongoing construction. We aim to create a seamless experience, and we appreciate your understanding through this temporary period. We look forward to the opportunity of having you with us in the future, hopefully without any obstacles.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick shuttle access to Midway airport. No early morning breakfast options for those up at 5:00 a.m.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Valerie, it's wonderful to hear that you enjoyed our prompt shuttle service at Hampton Inn Chicago-Midway Airport. We take note of your feedback regarding earlier breakfast times for early risers. Our team is always looking for ways to improve the stay of our treasured guests like you. We hope to win the opportunity to serve you again in the near future.

8/10 Good

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would’ve gave a high rating on everything, but the toiletries was not restocked. For the toiletries EVERY guest uses the same. They have three dispensers over the tub, body wash, shampoo, conditioner. Then the lotion was attached to the wall over the sink. I feel this can spread germs. Unsanitary, don’t know what people have on their hands to touch the pump or if someone put anything in them. Discussing.They did have one small single bar of hand soap. One of the towels had orange stains like kool-aid. Other than that lady at the desk was friendly and I felt safe.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 23, 2024
Robin, we appreciate your feedback and are glad to hear that our friendly reception team member made your experience a positive one. We understand your concerns about the wall-mounted toiletries and assure you, our hygienic standards remain a top priority. We're regretful to hear about the towel situation - we'll be sure to raise this with the housekeeping team. Thanks for choosing to stay with us at Hampton Inn Chicago-Midway Airport and we hope to welcome you back in the future.

10/10 Excellent

Masheda, Peoria Heights

Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Thank you for the amazing rating, Masheda!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hampton Inn Chicago-Midway Airport soon!Thanks again for leaving your feedback!

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Parking was a little difficult as there are several hotels in that same area which share parking spaces. Staff was not very interactive with people but the room was clean and spacious
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Jessica, thank you for taking the time to share your review. At Hampton Inn Chicago-Midway Airport, we are pleased to hear that you found your room to be well-maintained and accommodating. In regards to the parking and team member interaction, we are always looking for ways to enhance our guest experience and we appreciate your feedback. Your comments will be taken into consideration as we continue to strive for exemplary service. We hope to welcome you back in the future.

6/10 Okay

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You could hear the traffic all night long.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Terry, it's regrettable to hear about the noise disturbance you experienced during your stay. We continuously aim to offer a peaceful retreat, and we're sorry to know we didn't meet your expectations this time. We value your feedback and will review ways to enhance the tranquility of our rooms.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Great parking.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Thanks for the perfect rating, Amy! We can't wait to see you again soon for another amazing experience at Hampton Inn Chicago-Midway Airport. Have a great day!

8/10 Good

alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable, the shuttle ran every 20 minutes to and from Midway, and the breakfast was nice.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 6, 2024
Alan, it's great to see you enjoyed your stay at Hampton Inn Chicago-Midway Airport. We're thrilled you found your room to be cozy, appreciated our frequent shuttle service, and enjoyed our breakfast offerings. We hope you will choose us again for convenient and comfortable accommodations near Midway Airport.

6/10 Okay

Jackie D

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I checked in on Monday and my room did not receive any service until Thursday. i ran out of toilet tissue and coffee and everything. We paid for the use of the conference room and ice water for every day for the week and it was only filled @ of the 5 days.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Jackie, we acknowledge your feedback and regret to know about the issues you faced with room servicing and provisions, along with the conference room facilities. These areas are essential for our guests' comfort and we assure you priority is given to address such concerns. During your next visit, we will ensure you have a seamless experience. We appreciate your patience and understanding.

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is close to Midway airport with lots of dining options within walking distance. It was clean but not particularly quiet. The guests next door to our room were pretty loud into the early morning hours the night we stayed. Earplugs worked great. Bed was comfortable and parking was easy.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
Sharon, it's wonderful to hear that you found the Hampton Inn Chicago-Midway Airport's location convenient and appreciated the cleanliness and comfort of your room. However, it's regrettable to hear about the noise disturbances, we take such feedback seriously. Despite this, we're glad you were able to rest comfortably and found our parking convenient. We look forward to your next visit and assure you a more peaceful stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and room were clean. Wouldn’t mind going back. Hate you have to pay for parking when anyone can still go inside the parking lot but other than that it’s good.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 21, 2024
John, it's great to hear that you appreciated the cleanliness of Hampton Inn Chicago-Midway Airport. Your willingness to return is a compliment in itself. We understand your concerns about the parking policy, and we'll definitely take note of your evaluation as we aim to improve our guest experiences. Looking forward to your next visit.

8/10 Good

Cassandra

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for the 4-star rating, Cassandra!It's great your time at Hampton Inn Chicago-Midway Airport was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

6/10 Okay

Trijuana

Liked: Cleanliness
I recommend an upgrade on mattresses they were terriblyyyyy hard and uncomfortable.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 21, 2024
Trijuana, we appreciate your feedback. It's regrettable to hear about your concerns with the comfort of the bedding during your stay. Your comfort is of utmost importance to us and we always strive to ensure a restful night for all guests. We've noted your suggestions and they will certainly be helpful for our continuous improvement efforts. Thank you again for your input.

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Location near the airport.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 15, 2024
Anthony, we're pleased to hear that you found our proximity to the airport optimal during your stay at the Hampton Inn Chicago-Midway Airport. We strive to provide convenience for our guests, and we're glad we could meet your needs. Looking forward to your next visit.

10/10 Excellent

LaShawna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay ive had in a while
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 16, 2024
LaShawna, it's great to hear that you had such an enjoyable experience at Hampton Inn Chicago-Midway Airport. We wholeheartedly appreciate your kind words and can't wait to provide another outstanding stay for you in the future.

10/10 Excellent

Mary, Williston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. The room was very spacious and clean. Breakfast was very nice with many options both hot and cold.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Mary, it's wonderful to hear that you had an excellent stay at Hampton Inn Chicago-Midway Airport. Your words about our spacious, pristine rooms and variety in breakfast offerings are greatly appreciated. We are pleased you found everything to your satisfaction and look forward to welcoming you back in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
John, it's uplifting to hear such concise praise for Hampton Inn Chicago-Midway Airport. We're thrilled that you enjoyed your stay and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Kenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 10, 2024
Thank you for the excellent rating, Kenny!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hampton Inn Chicago-Midway Airport! We look forward to hosting you again soon.

4/10 Poor

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 7, 2024
Gary, we appreciate your valuable feedback. We regret that your stay did not meet your expectations and be assured we're always striving to improve our services. Please accept our sincere apologies for any inconvenience you might have experienced during your visit and we hope to have another opportunity to serve you better in the future.

10/10 Excellent

Nathalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 5, 2024
Nathalie, we're elated to hear your succinct yet powerful comment about your stay at Hampton Inn Chicago-Midway Airport. Your feedback is instrumental to us. We eagerly look forward to welcoming you back.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility. They offered free shuttle service to the airport. Nice complimentary breakfast.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 4, 2024
John, it's wonderful to hear that you appreciated the cleanliness of the Hampton Inn Chicago-Midway Airport, as well as the complimentary services such as the shuttle to the airport and breakfast. We strive to make your stay as comfortable and convenient as possible. We hope to have you back soon.

10/10 Excellent

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Thanks for the amazing rating, Raymond!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hampton Inn Chicago-Midway Airport!

2/10 Terrible

Juan

Disliked: Property conditions & facilities
Lost power at 11 PM when I woke up at 5am Power was still out. Had to leave without taking a shower.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 28, 2024
We appreciate your feedback, Juan.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

10/10 Excellent

Latasha

Liked: Property conditions & facilities
Very Nice hotel !! The hotel hospitality was excellent!!!
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 27, 2024
Latasha, your wonderful feedback about the Hampton Inn Chicago-Midway Airport is greatly appreciated! We're thrilled to hear how much you enjoyed our welcoming hospitality. It's our main goal to offer an exceptional experience for all guests, so it's outstanding to know we've achieved that. Thank you for staying with us, we're looking forward to welcoming you back in the future.

10/10 Excellent

Davin, Fort Myers

Stayed 1 night in Jan 2024
Response from Customer Service on Mar 20, 2024
Davin, thank you for your perfect score on Expedia! We're delighted that your experience at Hampton Inn Chicago-Midway Airport was a positive one. Our team welcomes you back anytime for another stellar stay. Safe travels!

8/10 Good

Linda

Stayed 2 nights in Jan 2024
Response from Customer Service on Mar 20, 2024
Linda, thank you for choosing Hampton Inn Chicago-Midway Airport during your recent travels. We're pleased to learn you had a satisfying stay. We look forward to welcoming you back and striving to make your next stay a perfect score. Safe travels until then!

10/10 Excellent

Demetrius

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel on Business and Pleasure
I always have a good stay at this specific hotel. They have very good customer service.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 26, 2024
Demetrius, it's wonderful to hear that you continually have positive experiences at the Hampton Inn Chicago-Midway Airport. We're delighted that our top-notch customer service stands out during your visits. Thank you for sharing your feedback and we hope to welcome you back soon for another great stay.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice and close to Midway.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
Robert, thank you for your positive feedback. We're thrilled you found the Hampton Inn Chicago-Midway Airport to be clean and conveniently located. We strive to provide a great stay for our guests, and it seems we succeeded in your case. We look forward to welcoming you back the next time you're in Chicago!

10/10 Excellent

Karen, Niles

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 18, 2024
Karen, thank you for your spectacular rating of Hampton Inn Chicago-Midway Airport. We're thrilled you had a wonderful stay and we're looking forward to welcoming you back whenever your travels bring you back our way. Safe travels!

4/10 Poor

Virginia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 18, 2024
Virginia, we notice that your stay with us didn't meet your expectations and we regret to see the low rating. We value all feedback as it helps us enhance our guest experience. If you wish to share any details or specific issues, we encourage you to contact us directly. We hope to have an opportunity to serve you better in the future.

8/10 Good

Aegis

Stayed 14 nights in Jan 2024
Response from Customer Service on Jan 18, 2024
Aegis, it's pleasing to see your positive rating for Hampton Inn Chicago-Midway Airport. We trust you had a pleasant stay with us! We appreciate your feedback and look forward to welcoming you back next time you're in Chicago.

4/10 Poor

Aegis

Stayed 14 nights in Jan 2024
Response from Customer Service on Jan 17, 2024
We appreciate you sharing your concerns with us, Aegis.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

4/10 Poor

Kathy

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 14, 2024
We appreciate the feedback, Kathy.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.