Ratings based on 1,077 Verified Reviews

4.1 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

small rooms

Posted Aug 17, 2017
Pros: nothing
Cons: treat people like human beans
hotel looks great from outside, inside not as decried, small rooms, we could not use the bathroom, was clogged, they send someone to fix it but still was not functioning probably, waste of money customer service not cooperating at all, lowed end hotels much better.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oak Lawn, IL

Comfortable Hotel

Posted Aug 10, 2017
I am a repeat guest on a monthly basis. I feel at home with the courteous staff and comfortable room. Tyrone, the night manager, is exceptional at his job! It is a pleasure to recommend this Hotel to anyone visiting this area for work or pleasure.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Good value, friendly staff, nice room

Posted Jul 23, 2017
Stayed for 8 nights, had a very pleasant experience. Housekeeping did a great job, place as very clean, will stay again.
Comment from Hotel Management
Jul 25, 2017 by Tyrone C., Hotel Management
Matt, thank you for the great review. It pleases me to hear that you enjoyed your eight days with us. I will pass your comments to our housekeeping department. I hope you will return to our hotel soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lubbock, Texas

Perfect hotel for our vacation

Posted Jul 18, 2017
This will always be our Chicago hotel. The staff was friendly and helpful. The room was comfortable and clean. The area around the hotel was safe and all of our essential needs were within walking distance. Eventhough the hotel was clearly booked solid we rarely had to wait for the elevator or a ride to our sight seeing venue. Best vacation I have had in a long time
Comment from Hotel Management
Jul 24, 2017 by Tyrone C., Hotel Management
Thank you for the great review. We are glad that you enjoyed your time at our hotel and we hope that you will return in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler from St. Cloud, MN

Midway Airport convience

Posted Jul 18, 2017
Pros: Location, convenience, comfortable beds and overall clean, spacious rooms. We were given a handicap room, even though not requested.
Cons: Notable water stains and damage to walls and ceiling. Better communication with the shuttle service and longer coffee shop hours.
Location: Restaurants and shops within walking distance. Downtown Chicago, The Millennium Park & the Bean, Trump Towers, Navy Pier reasonable drive.
Not good first impression as shuttle driver was sent to train station not Midway Airport. After numerous calls and 45 minutes later shuttle did arrive. Shuttle driver was very apologetic and friendly and made our reasonable drive to the hotel enjoyable. Hotel appears to be older looking office building. Clean and nice in the inside. An on-site restaurant with a pricey menu and a coffee shop that offered a limited menu of Starbucks coffee with unreasonable short hours. Very inconvenient. Indoor pool we saw, but did not use, and no hot tub that we could see.
Comment from Hotel Management
Jul 24, 2017 by Tyrone C., Hotel Management
Thank you for your feedback regarding your recent stay with us. I apologize for the inconvenience you experienced with our shuttle upon arrival. I am glad that the shuttle driver was able to provide an enjoyable ride to the hotel, once you were picked up. I am glad that you liked your room. We hope you will consider joining us after we complete our renovations.
1 out of 5
by A verified traveler

Dirty room..hair on sheets in bed.

Posted Jul 15, 2017
Room dirty..hairs on bed sheets. I complained to front desk and was offeyed a free coffee and told I could not have any type of refund as room was booked through Expedia.
Comment from Hotel Management
Jul 25, 2017 by Tyrone C., Hotel Management
Thank you for commenting on your stay with us. I apologize that you encountered a problem with your bed. We take cleanliness at our hotel very seriously and we are addressing this issue with our housekeeping team, to prevent any future occurrences.
2 out of 5
by A verified traveler from california

Decent hotel but sadly down grade

Posted Jul 9, 2017
We stayed here for 3 night, we never got our room cleaned until we went down to the lobby to ask for it to be cleaned. There is no microwave or fridge in this hotel, sadly very inconvenient because we couldn't keep our drinks fresh or our left over dinners cool, or to be able to reheat the next day. It was very difficult to set the water in the shower on hot. The sink in the restroom was leaking the lastnight I was there. The carpet is dirty you definitely don't feel like walking around barefoot. Sadly I would never stay at this spot again.
Comment from Hotel Management
Jul 25, 2017 by Tyrone C., Hotel Management
Thank you for your feedback regarding your stay at our hotel. We appreciate your comments, as it gives us the opportunity to correct our errors. I will make sure the issues you had are corrected. I hope you will consider staying with us in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice Room and services

Posted Jun 26, 2017
The beds were comfortable, the staff was friendly, and the other parts of the hotel were very clean and fun to use. I would definitely recommend this hotel to a friend.
Comment from Hotel Management
Jul 2, 2017 by Tyrone C., Hotel Management
Thank you for your positive feedback. I am happy that your stay was great and you are willing to recommend our hotel to your friends. We appreciate the time you took to provide feedback. We hope you will, not only recommend our hotel, but return for your future visits as well.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from San Diego, CA

Perfect hotel for our purpose.

Posted Jun 25, 2017
Pros: Everything
This hotel is an oasis on the south side of Chicago. We were in town for a reunion of friends from the South Side. We flew into Midway, so it was a great location. The rooms are large, well appointed, and very clean. Employees were friendly, and beds n pillows dreamy. Plenty of storage. We didn't use the pool or weight room, but nice that they had it. Great find at a great price.
Comment from Hotel Management
Jul 2, 2017 by Tyrone C., Hotel Management
Linda, thank you for your great comments regarding your stay with us. I am glad to hear that your stay was perfect. We hope you will return to our hotel on your next visit to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

A beautiful hotel with all the necessary amenities

Posted Jun 6, 2017
A beautiful hotel with all the necessary amenities. A very friendly and helpful staff. The room was comfortable and clean. And the floor was quiet. A shuttle to Midway Airport and train service. All made for a great stay in Chicago!
Comment from Hotel Management
Jun 16, 2017 by Tyrone Cavitt, Night Manager, Hotel Management
Lorraine, thank you for taking a moment to provide feedback about your recent stay. We appreciate the great review and comments. I will be sure to share your comments with the staff. We hope you will return in the future.