Ratings based on 204 Verified Reviews

4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to Toyota park

Posted Jul 19, 2017
Shower in the room barely trickled water. Otherwise ok room
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Flight cancelled but hotel stay was a bright spot

Posted Jul 5, 2017
Pros: Staff was very friendly, and everything was clean and comfortable.
Cons: The comfort of the pull out sofa bed
Location: There were a lot of stores and restaurants to which we could easily walk
Staying at the Residence Inn made the fact that our flight was cancelled so much easier. The room was very comfortable and clean. It was really convenient to have a kitchen available and stores close by (since all of our luggage was still checked and we had nothing with us). Our stay was incredibly convenient with a hotel shuttle going to and from the airport every 20 minutes.
Comment from Hotel Management
Jul 6, 2017 by General Manager, Hotel Management
Deb, Thank you for sharing your recent experience with us. We're pleased to know we succeeded in providing you with cleanly and comfortable accommodations, and that our staff took great care of you. We hope to have the opportunity to welcome you back again in the future under better circumstances!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful and clean hotel close to the airport

Posted Jun 26, 2017
Bed was comfortable, bathroom and sheets were clean and right in proximity of various restaurants.
Comment from Hotel Management
Jun 27, 2017 by General Manager, Hotel Management
Thank you for sharing your recent experience with us. We're pleased to know we succeeded in providing you with cleanly and comfortable accommodations. We hope to have the opportunity to welcome you back again in the future.
5 out of 5
by Bernadette

Extremely Content

Posted May 16, 2017 on Hotels
Perfect for overnight and airport location. Pool was comfortably warm Loved airport shuttle. Would stay here again
Comment from Hotel Management
May 18, 2017
Bernadette, We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Chicago Midway area.
5 out of 5
by Anthony

Posted Apr 3, 2017 on Hotels
Comment from Hotel Management
Apr 6, 2017
Anthony, Thank you for the 5 star rating! We hope to welcome you back again and will strive to make your future visits just as great as this one.
5 out of 5
by A verified traveler

Nicest hotel ever

Posted Mar 14, 2017 on Hotels
Beautiful room, well kept hotel. Overall excellent stay
Comment from Hotel Management
Mar 16, 2017
Thank you for your kind remarks regarding your recent stay. We are delighted to read that our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and we look forward to your return!
4 out of 5
by A verified traveler

Posted Mar 11, 2017 on Hotels
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Thank you taking the time to review your recent experience with us! We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

Like home away from home

Posted Feb 10, 2017
Pros: Hot breakfast every morning. Free parking. Friendly staff.
Location: Costco, Target, Giordanos, many other stores and restaurant near by.
Very comfortable room. Good location. Lots of restaurants and stores close by. Set about 30 minutes from the city. Free parking a plus. Even though close to the airport, it was very quiet.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Lexie, Thank you for taking the time to share your wonderful comments with us. We're so glad you enjoyed your stay and had such great things to say about everything and everyone! It was a pleasure having you as our guest, and we look forward to welcoming you back again on your next visit!
5 out of 5
by A verified traveler

Posted Feb 5, 2017 on Hotels
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We welcome you back whenever you are in the Chicago Midway area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Ghetto

Posted Feb 4, 2017
It was a horrible stay. I booked a room for the celebration of my daughters ninth birthday. She invited a few friends. Main reason I booked here was for the pool well, unfortunately after 30 mins of swimming another guest vomited in the pool as their child pooped in the pool. So pool was closed through our whole stay. I wasn't offered any refund or another free stay. I am very upset spending that kind of money and not get what I stayed for.