Ratings based on 554 Verified Reviews

3.6 out of 5
77% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from N.C.

It's OK.

Posted Sep 20, 2017
Pros: Cleanliness and friendly staff.
Cons: Better lighting for readers in the room.
Location: Need a car to go almost anywhere. Convenient to leave car and take shuttle to O'Hare. Have to have transportation via car, bus or metropolitan train
For a 2 night stay at a reasonable (really reasonable) rate we chose this hotel. We were not familiar with the area and thought it was an odd location although convenient to get to other parts of NW suburbs. Hotel allows persons who have stayed there to leave their cars for a while when travelling and they have a shuttle to take guests to O'Hare, but we didn't need this. Room was quite clean and quite quiet. I always wonder why there are not 2 chairs in a room; is the other person supposed to sit on the bed. Staff was kind, lobby is nice and spaces for chatting with friends in the evening. Was fine for a couple nights and we did feel safe in the neighborhood and we were near Aldi's for snacks. Breakfast was the usual but adequate.
Comment from Hotel Management
Sep 20, 2017 by manoj, Hotel Management
Dear Guest, Thanks for staying with us while you were traveling. We are glad you enjoyed our 24 hr shuttle service and the service our staff provided you.We hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Nice and super clean

Posted Aug 22, 2017
Best experience staff super nice and my room was very comfortable
Comment from Hotel Management
Aug 23, 2017 by selma, Hotel Management
Dear Guest, We are so delighted to hear you had a wonderful stay with us. We take a lot of pride in providing our guests with superior customer care so it is always good to hear you were satisfied.We hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from South Bend, IN

King to queen

Posted Jul 15, 2017
Pros: quiet, ample parki.ng
Location: I was a late check-in and had an morning appt. so not much done outside of the room.
Switched me from my chosen bed size of king to a room with 2 queens.
Comment from Hotel Management
Jul 21, 2017 by Selma , Hotel Management
Dear Guest, We apologize we did not fully meet your expectation. I can guarantee you we will work on this issue and rectify in the future.We hope you will give us a second chance to make your stay a much memorable one.
5 out of 5
by A verified traveler

Posted Jun 18, 2017 on Hotels
Comment from Hotel Management
Jul 21, 2017
Dear Guest, We are very pleased to see your stay was a wonderful experience. We look forward to seeing you again in the near future.
5 out of 5
by Mary

Come one come all!

Posted Jun 6, 2017 on Hotels
A very quiet comfortable stay.
Comment from Hotel Management
Jul 21, 2017
Dear Guest, We are very happy to see you had such a wonderful stay with us. We strive to provide our guests with excellent customer service so I will definitely inform my team of your feedback.We hope to see you again soon.
2 out of 5
by A verified traveler

Unfriendly staff. Poor customer service.

Posted May 24, 2017 on Hotels
Our room was never cleaned even when asked.
Comment from Hotel Management
Jun 2, 2017
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts
4 out of 5
by Melanie

Nice stay in Des Plaines

Posted May 23, 2017 on Hotels
Front desk personnel was very friendly and helpful. Bed comfortable. Towels need to be replaced as they are very thin. The breakfast was ok but nix the fried eggs for scrambled or hard boiled. The indoor pool looked nice. All in all a very nice stay.
Comment from Hotel Management
Jul 21, 2017
Dear Guest, We are very happy to see you had such a nice stay with us and our staff was friendly and courteous. Our breakfast items rotate every single day and we do provide scrambled eggs and boiled eggs, you just happened to stay with us when it was the egg patties.We hope to see you in the future so you can try our freshly made scrambled eggs.
2 out of 5
by A verified traveler

Posted May 4, 2017 on Hotels
Noisy rooms as you can hear the next door and upper floor residents and even snoring person next door. Otherwise good location for Des Plaines. Rooms were clean. The shower was very low flow.
4 out of 5
by Edward

This traveler left a rating score only Posted Apr 20, 2017 on Hotels
5 out of 5
by Marjorie

This traveler left a rating score only Posted Apr 16, 2017 on Hotels