Ratings based on 579 Verified Reviews

3.6 out of 5
77% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan near the lake

Close to airport and great breakfast

Posted Jan 15, 2018
Pros: Pool just redecorated, breakfast, the pillows on the bed and the bed, got the best sleep in weeks. quiet.
Location: Many strip malls, restaurants, the airport shuttle is new and wonderful.
One night, room large, comfortable, parking handy close. For supper across the street is a place called Hot dog something, it is wonderful, big gyros salad, pita bread, 5 star root beer, Plus a huge menu. Nice clean.
Comment from Hotel Management
Jan 17, 2018 by Manoj, Hotel Management
Dear Guest, We are delighted to hear such positive feedback. We are glad you enjoyed the amenities and the convenient location of the hotel which is within walking distance of many stores and restaurants.We hope to see you again.
4 out of 5
by A verified traveler from des plaines illinois

Bathroom has no sink

Posted Dec 21, 2017
All in all it a bad place. House cleaning left behind belongings of a previous guest in the top drawer. So evidently those were never checked. Bathroom should have a sink to wash up or brush teeth privately and away from what ever other guest may be accompanying the primary. Bad design in general
Comment from Hotel Management
Dec 25, 2017 by Manoj, Hotel Management
Dear Guest, Thanks for staying with us. We appreciate such positive feedback and look forward to seeing you again.
1 out of 5
by A verified traveler from ashtabula ohio

Posted Dec 4, 2017
Pros: nothing
Cons: everything
Location: not much
had no heat or a/c no maid service for 2 days and the room over all was bad and pool was closed
Comment from Hotel Management
Dec 6, 2017 by manoj, Hotel Management
Dear Guest, We apologize we did not meet your needs.We will work hard on fixing these issues you experienced.
4 out of 5
by A verified traveler

Posted Nov 29, 2017
Pros: Quiet, good variety for breakfast, newer furniture & beds. clean room and halls, new exercise equipment, easy parking, friendly staff, close to trails
Cons: Get the pool fixed & open again.
Location: Close to airport, restaurants, shopping, bike & jogging trails.
Spent 5 days while visiting relatives close by. Shared the room with a brother also in town.
Comment from Hotel Management
Nov 29, 2017 by manoj, Hotel Management
Dear Guest, Thanks for such positive feedback.We are pleased to hear the breakfast was good.We are in the process of getting the pool fixed.We hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Quick access to Chicago

Posted Nov 19, 2017
Location: First McDOnald's restaurant/museum
Direction to this hotel from O'Hare airport is very straightforward. On the way from airport to hotel you can spot Aldi, KMart and Target as well as some well known restaurant chains. McDonald's first restaurant is on the same road with less than 5 minute drive away. Also there two gas stations adjacent to this hotel. I can recommend the burrito place within walking distance from the hotel named Taqueria.
Comment from Hotel Management
Nov 20, 2017 by manoj, Hotel Management
Dear Guest, Thanks for such positive feedback.We are glad you enjoyed the convenient location of our hotel which is near many restaurants and stores.We look forward to seeing you again.
3 out of 5
Recommended
for Everyone
by A verified traveler

close to airport

Posted Nov 15, 2017
Location: Did not care for the location. Would not feel safe to go out after dark. But this is typical of places in large cities.
The hotel was reasonable. The rooms where clean, the sheets and blankets were clean and the breaksfast area was clean. The breakfast food was very good, fresh and plentiful. The staff were polite and helpful. The location is not the best, but then we don't go out and about after dark anyways. It is close to airport and easy to get to airport using back streets and not the highways.
Comment from Hotel Management
Nov 20, 2017 by manoj, Hotel Management
Dear Guest, Thanks for your feedback.We appreciate the fact you enjoyed our tasty hot breakfast which has many varieties.We hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle WA

Location close to mother's home for my visit.

Posted Nov 7, 2017
Pros: We love the breakfast and the friendly staff!
Cons: they could vacuum the stairway a little better
Location: close to O'Hare Airport
My 91 year old mother has lived in Des Plaines for over 60 years and so whenever I or my siblings come to visit her, the Best Western Hotel is the place we stay because it is very close to her house and is a wonderful facility.
Comment from Hotel Management
Nov 8, 2017 by manoj, Hotel Management
Dear Guest, Thanks for staying with us. We are glad you enjoyed our wonderful breakfast and the staff was friendly.We hope to see you again soon.
5 out of 5
by Andrew

Great staff

Posted Oct 21, 2017 on Hotels
Not the prettiest hotel in the world, but it is clean and comfortable with outstanding staff!
Comment from Hotel Management
Oct 25, 2017
Dear Guest, Thanks for staying with us. We value your feedback and are glad the rooms were clean and the staff was friendly.We hope to see you again soon.
4 out of 5
by A verified traveler from Atlanta

close to family

Posted Oct 15, 2017 on Orbitz
Pros: convenience
Cons: Cleaning staff could have done a more thorough job.
Location: near the airport & expressway
I was visiting family in Des Plaines & this was only 5 minutes away. It was nothing fancy but it suited the purpose very well. Alson, they did not charge for breakfast or parking & the other hotels down the road did.
Comment from Hotel Management
Oct 18, 2017 by Manoj, Hotel Management
Dear Guest, We are glad you enjoyed your stay with us. We look forward to seeing you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Posted Sep 28, 2017
We enjoy staying at this motel. It is clean and the breakfast is good. This place is very close to where we need to go.
Comment from Hotel Management
Sep 29, 2017 by manoj, Hotel Management
Dear Guest, We appreciate your positive feedback. We look forward to seeing you again when you are in the area.