Ratings based on 780 Verified Reviews

3.6 out of 5
75% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Very noisy

Posted Aug 6, 2017
We had flight delays and checked in at around 3:00 morning. We were given room 131, which was the first room from the lobby. Having travelled all day and night, we were exhausted and were to bed immediately. However we could not fall asleep because bus load of Teenages were checking in and making very loud noises in the lobby. We called the front desk to complain but The noise continued. Guests kept talking loudly in the lobby we'll pass midnight. Since we were only staying for two nights, we just put up with it.
2 out of 5
by A verified traveler from Wisconsin

Dirty

Posted Aug 5, 2017
The room was ok. Carpets looked as if they were only vacuumed over the main walkways. Dirt was visible along edges of both beds, desk, and by air conditioner. The bathroom, on the other hand, was pretty disgusting. The walls were dirty and gross and looked as if they weren't scrubbed in a long time. Especially by the toilet where it was splattered brown. As soon as the shower was started, the bathtub filled right up from the drain being plugged. Had to turn off the water and wait 10 minutes for water to go down before finishing. Had pulled the plug out to see if I could remove whatever was plugging it but was too grossed out to finish. It was nasty smelling and looked like black slime. The ceiling tiles in hallway of top floor were drooping and waterlogged. Very wet to the touch and kind of musty smelling. The complimentary breakfast was delicious. The area looked very clean and was kept stocked of items. Best part of the hotel was that and the staff. Will not be returning due to the uncleanliness of the room (mainly bathroom)
4 out of 5
Recommended
for Everyone
by A verified traveler from new Zealand

Served purpose

Posted Jul 16, 2017
Needed hotel for one night...close to airport, included breakfast and free shuttle. Absolutely fine. Plenty restaurants nearby and outlet mall. Staff friendly. Hotel older, rooms small but reasonable cost.
Comment from Hotel Management
Jul 21, 2017 by Franowitz, Hotel Management
Thank you for taking the tine to complete the Expedia Guest Satisfaction Survey regarding your recent stay at our Comfort Inn O'Hare Des Plaines Hotel. I have shared your comments with our team, and they join me in thanking you for your kind words. We are very proud of our hotel and the services we provide and we are delighted you enjoyed your stay. We are looking forward to providing you shut esame pleasant accommodations and service any time you might be in our area. Kindest Regards, Fran Prybylo Guest Relations Manager
3 out of 5
by A verified traveler

Posted Jul 2, 2017
Cons: Cleanliness of the room
Location: Location was good in terms of the airport
Although the location is good, the breakfast is good and the shuttle to the airport efficient, we found that the room had a very bad smell. It smelled like humidity or something like that.
Comment from Hotel Management
Jul 9, 2017 by Franowitz, Hotel Management
Thank you for taking the time to complete the Expedia Guest Satisfaction Survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the "bad smell" in the room you occupied, Your satisfaction is very important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future, We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kindest Regards, Fran Prybylo Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Decent. Somewhat musty smelling in hall and room

Posted Jun 27, 2017
Pros: breakfast, internet, location
Cons: Noisy AC, musty smell in hallways and rooms. Carpets especially need updating.
Okay, all around. Good breakfast and internet. Needs updating and new carpets. Parking is very tight.
4 out of 5
Recommended
for Everyone
by A verified traveler

Park Sleep and Fly

Posted Jun 25, 2017
Close to the airport, fast and easy shuttle service. However, the driver does not help with bagges but expects a tip.
5 out of 5
by A verified traveler

Comfortable stay

Posted May 17, 2017 on Hotels
Stayed one night before flying out and it was very good choice.
Comment from Hotel Management
May 19, 2017 by Fran, Hotel Management
Thank you for taking the time to complete the Expedia Guest Satisfaction Survey with such high ratings for our hotel. I have shared your ratings and comment with our team and they join me in thanking you. We are very proud of our hotel and the services we provide and we are delighted you enjoyed your stay with us. We are looking forward to providing you the same pleasant accommodations and service any time you might be in our area. Kindest Regards, Fran Prybylo Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale Fl.

Posted May 15, 2017
Nice hotel very clean and quite in a great area casino close by also Target near by 10 minutes from O'hate airport
Comment from Hotel Management
May 17, 2017 by Fran , Hotel Management
Dear Trevor, Thank you for taking the time to complete the Expedia Guest Satisfaction Survey regarding you recent stay at our Comfort Inn O'Hare - Conventions Center Hotel. I have shared your comments with our team and they join me in thanking you. We are very proud of our hotel and the services we provide and we are glad you enjoyed your stay with us, We are looking forward to providing you the same pleasant accommodations and service any time you might be in our area. Kindest Regards, Fran Prybylo Guest Relations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location, very close to interstate exit

Posted May 15, 2017
Pros: staff, check in, check out, facilities
Cons: bathroom cleanness, parking signs for the hotel (Tiffany's is seen everywhere, but not much about the hotel parking slots)
Location: very close to interstate exit.
The staff was welcoming, check in and check out was super fast, free breakfast was as usual. The bathroom curtain had hair from previous occupants.
Comment from Hotel Management
May 22, 2017 by Fran , Hotel Management
Thank you for taking the time to complete the Expedia Guest Satisfaction Survey regarding your recent stay at our Comfort Inn O'Hare. I have shared your feedback with our team and they join me in thanking you for your kind words. We are very proud of our hotel and the services we provide and we glad to know you enjoyed your stay. We truly enjoyed having you as our guests and we are looking forward to providing you the same pleasant accommodations and service the next time you are in our area. Kind Regards, Fran Prybylo Guest Relations Manager
5 out of 5
by A verified traveler

Posted May 11, 2017 on Hotels
Comment from Hotel Management
May 17, 2017 by Fran, Hotel Management
Thank you for taking the time to complete the Expedia Guest Satisfaction Survey regarding your recent stay at our hotel. I have shared your ratings with our team and they join me in thanking you. We are very proud of our hotel and the services we provide and we are delighted you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in our area. Kindest Regards Fran Prybylo Guest Relations Manager