Exterior

Reviews of Country Inn & Suites by Radisson, Elk Grove Village/Itasca

3 out of 5
Country Inn & Suites by Radisson, Elk Grove Village/Itasca
1160 W Devon Avenue, Elk Grove Village, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 461 out of 1011 reviews" "
Rating 8 - Good. 352 out of 1011 reviews" "
Rating 6 - Okay. 116 out of 1011 reviews" "
Rating 4 - Poor. 51 out of 1011 reviews" "
Rating 2 - Terrible. 31 out of 1011 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jaylon

Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 27, 2024
Thank you for the review.

10/10 Excellent

jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager Tammy was very nice and pleasant
Stayed 3 nights in Mar 2024
Response from Front Desk Manager on Mar 19, 2024
Thank you for the great review!!!!!!!!!!!!

6/10 Okay

Cindy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Limited parking.
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on Mar 16, 2024
Thank you for your feedback.

8/10 Good

Fred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, except the bed was a bit too firm for me but otherwise it was extremely satisfying and had everything they said, I would definitely recommend this place
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 12, 2024
Thank you for the great review

8/10 Good

Sirena

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on Mar 12, 2024
Thank you for the great review

10/10 Excellent

Laura

Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 23, 2024
Thank you for the great review!!!!

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was easy from check in to fresh hot cookies to pool towels to breakfast all the way to check out!
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 5, 2024
Thank you for the review

10/10 Excellent

Genaro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff.
Stayed 2 nights in Feb 2024
Response from Front Desk Manager on Feb 26, 2024
thank you the great review

8/10 Good

Babu

Liked: Cleanliness, staff & service
Good: a lot of parking. Very easy to park. There are a decent number is restaurants with in walking distance. Bathrooms and rooms are clean Bad: Very old. Carpets are old and need to be replaced. Breakfast is average at best. Coffee is cheap.
Stayed 2 nights in Feb 2024
Response from Front Desk Manager on Feb 26, 2024
Thank you for your feedback

4/10 Poor

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I would have given 4 stars if not: 1. Only 1 person on staff during check-in/evening. Waited in 20 min line and learned it was the same for a few hours on Sat. The lady at the desk said it was normal (she was in good spirits and pleasant). 2. Restaurant/sports bar next door has loud outdoor music every night (even though no one is outside) and hotel outside walls are THIN. I called the business both nights and they turned it off, but you would think that the hotel would help find a solution as I learned it is an ongoing problem. 3. Kids are in pool area unsupervised. We were hoping to swim before checkout and found that it was closed for maintenance as someone trashed the pool the night before. Not surprising as the owner/operator does not prioritize having enough staff or a camera that works in the pool area. It was disappointing to tell a toddler that we can’t swim because the hotel does not monitor the pool area (which also never has towels). Be willing to wait for everything, not swim, and have some general frustration at some point during your stay. Upside was - great staff, good breakfast, nice and clean room, and a safe and secure location.
Response from Front Desk Manager on Feb 21, 2024
We apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectation

10/10 Excellent

Nirat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All things comfort. Thank you
Stayed 2 nights in Feb 2024
Response from Front Desk Manager on Feb 19, 2024
Thank you for the great review!!!!!!!!!

10/10 Excellent

ramazan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024
Response from Front Desk Manager on Feb 20, 2024
Thank you for the great review!!!

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hot tub / whirlpool!
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 19, 2024
Thank you for the great review!!!!!!!!!

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well appointed, friendly staff and nice breakfast!
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 10, 2024
Thank you for the great review!!!!!

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Nice facility
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on Feb 7, 2024
Thank you for great review!!!!!!

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, somewhat noisy with the events ongoing in the ballroom but didn't go late. Easy access to the airport and local area.
Stayed 2 nights in Feb 2024
Response from Front Desk Manager on Feb 5, 2024
Thank you for the great review.

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 4, 2024
Thank you for the great review!!!!!

10/10 Excellent

Alex, Clearwater

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a perfect fit for the occasion of choice!
Stayed 4 nights in Jan 2024
Response from Front Desk Manager on Feb 2, 2024
Thank you for the great review!!!!!!!!!

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 29, 2024
Thank you for the review!!!!!

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I gave the hotel an average rating for property condition and facilities due to our initial experience of entering a freezing room, requiring repairs for our suite. However, I must commend Charles, the young man who promptly and efficiently addressed and repaired both heaters. His politeness and apology were appreciated. Thanks to his dedicated efforts in resolving the issues, I would stay here again and highly recommend this hotel.
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 25, 2024
Thank you for the great review

8/10 Good

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 23, 2024
Thank you for the review!!!

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 8, 2024
Thank you for the great review!!!!

8/10 Good

Oscar

Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 8, 2024
Thank you for the great review!!!!

10/10 Excellent

Shannon

Stayed 1 night in Dec 2023
Response from Front Desk Manager on Jan 1, 2024
Thank you for the great review!!!!!!!

8/10 Good

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was nice and warm, hot tub was nice and hot but both could be cleaned a little more. The only real complaint was that the beds are very uncomfortable. We were there 3 days and our key card kept getting deactivated even an hour before it was suppose to be checkout time so I had to keep getting it deactivated. Breakfast was just normal hotel breakfast, nothing great. The rooms were very clean.
Stayed 2 nights in Dec 2023
Response from Front Desk Manager on Dec 29, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mary

Traveled with family and small children
Liked: Amenities
Convenient to everything
Stayed 2 nights in Dec 2023
Response from Front Desk Manager on Dec 25, 2023
Thank you for the great review!!!

6/10 Okay

Yamizel

Stayed 1 night in Dec 2023
Response from Front Desk Manager on Jan 15, 2024
Thank you for your review

2/10 Terrible

Brandy

Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 21, 2023
Thank you for your review

6/10 Okay

Anthony

Stayed 2 nights in Dec 2023
Response from Front Desk Manager on Dec 21, 2023
Thank you for the review

2/10 Terrible

Karen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE HOTEL
When we entered the hotel, there was a HORRIBLE smell. We just assumed someone had just walked through after they took a bath in perfume. Wrong.... it's the normal smell. We get into the room and i find rubber gloves left over from housekeeping. The bed had blood stains on the sheet, there were pubic hairs in the bathroom in shower and on floor. I told the front desk and was told to just throw them out and sorry it wasn't fully cleaned. The 3rd floor had a smoke cloud of Marijuana, and the guy at the desk stated, that's how they make extra money, by charging a $200 cleaning fee, so they could care less if anyone is smoking there. My lungs are compromised and i was up all night because of this. I was NOT happy and nobody cared. We will NEVER go back!!!
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 17, 2023
On behalf of our entire staff at Country Inn & Suites by Radisson, Elk Grove Village/Itasca - IL635 we apologize for the concerns you shared about your experience at this hotel.  I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 15, 2023
Thank you for the great review!!!!!

8/10 Good

wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 12, 2023
Thank you for the review

10/10 Excellent

Hyon Yong

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite & Clean
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 12, 2023
Thank you for the review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff were kind and helpful. The breakfast was good, the room was clean and comfortable.
Stayed 3 nights in Nov 2023
Response from Front Desk Manager on Dec 12, 2023
Thank you for the review!!!!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly place
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 12, 2023
Thank you for the review

10/10 Excellent

Debbie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 12, 2023
Thank you for the review!!!!

8/10 Good

Dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient check in. Room was roomy and clean. The pool area is acceptable. Needs some easy TLC to bring it back to acceptable condition.
Stayed 1 night in Nov 2023
Response from Front Desk Manager on Nov 30, 2023
Thank you for the great review!!!!!!

8/10 Good

Shawn

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Front Desk Manager on Nov 30, 2023
Thank you for the great review!!!!!!

10/10 Excellent

William

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, i highly recommend it.
Stayed 6 nights in Nov 2023
Response from Front Desk Manager on Nov 27, 2023
Thank you for the great review!!!!!

8/10 Good

Amelia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, except the bed was not comfortable and for the price I would like to have a nice comfy bed to sleep in. Otherwise nice!
Stayed 1 night in Nov 2023
Response from Front Desk Manager on Nov 20, 2023
Thank you for the good review.

10/10 Excellent

DOUGLAS

Stayed 5 nights in Nov 2023
Response from Front Desk Manager on Nov 19, 2023
Thank you for the great review!!!!!

10/10 Excellent

Kierra

Stayed 2 nights in Nov 2023
Response from Front Desk Manager on Dec 12, 2023
Thank you for the review!!!!

4/10 Poor

Casie

Stayed 3 nights in Nov 2023
Response from Front Desk Manager on Dec 12, 2023
Thank you for the review

10/10 Excellent

thomas

Stayed 1 night in Nov 2023
Response from Front Desk Manager on Nov 30, 2023
Thank you for the great review!!!!!!

10/10 Excellent

Lindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast was no good and not properly stock. Also, the bed sheets had holes on it.
Stayed 1 night in Nov 2023
Response from Front Desk Manager on Nov 8, 2023
We sincerely appreciate your feedback

8/10 Good

Amethyst

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Pool Open?
Stayed 1 night in Nov 2023
Response from Front Desk Manager on Nov 8, 2023
Yes our pool is open

8/10 Good

Charlene

Liked: Cleanliness, staff & service
The breakfast was terrible all of the breads were stale. Pillows were very small. Shower handle was broke.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on Nov 5, 2023
Thank you for the review

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Front Desk Manager on Nov 5, 2023
Thank you for the review

6/10 Okay

sang

I HOPE SKILLED MORE STAFFS. BETTER BREAKFAST
Stayed 2 nights in Oct 2023
Response from Front Desk Manager on Nov 2, 2023
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Razvan

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
I has to leave the hotel at 1:30 AM because of the EXTRA LOUD MUSIC from the Bar next to the hotel. A lot of drunk customers yelling on the hallway, good luck getting some rest
Stayed 1 night in Oct 2023
Response from Front Desk Manager on Oct 30, 2023
We apologize for the concerns you shared about your experience at this hotel.  I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.