Ratings based on 691 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 5, 2017
internet speed could be better.. very slow...................
Comment from Hotel Management
Aug 12, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback, I will make sure to look into our internet speed. We hope you visit us again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

It was convenient to everything. Pleasant staff.

Posted Jul 19, 2017
Pros: Awasome staff. Clean, free breakfast was delicious. overall rate extremely satisfied.
Cons: Your waiting area sofas was old. Put fresh flowers it is possible. Rearrange furniture.
Location: n/a
Happy. Services was excellent including shuttle. Great location very close to the airport and venue we attended.
Comment from Hotel Management
Jul 24, 2017 by General Manager, Hotel Management
Dear Teresita, Thank you for reviewing our hotel, I'm happy to know that you enjoyed your stay and our amenities. It is great to hear that the staff made a difference in your stay. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Little Rock AR

Nice place in the west side of Chicago.

Posted Jul 16, 2017
Pros: near all my needs and good spa
Cons: breakfast could be a tab better compared with other hotels at this price
Nice hotel near everything with nice pool and spa.
Comment from Hotel Management
Jul 19, 2017 by General Manager, Hotel Management
Dear Dustin, Thank you for taking the time to write a review, we are happy you liked our location. We are currently looking at our breakfast options and will be making improvements soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean, quiet and comfy!

Posted Jul 12, 2017
I enjoy this hotel everytime I am in the area. It is a great price for the accommodations, clean spacious rooms, staff is helpful and the hotel has always been quiet and well maintained. I switched hotels in the middle of my stay and this was the place I wish I would have booked before. I made the mistake of trying another place. That won't happen again
Comment from Hotel Management
Jul 17, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for writing about your experience, we are glad to know that our property makes a difference during you travels.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bellevue, NE

Good stay but minor issues

Posted Jul 4, 2017
Pros: The overall appearance of the hotel was very clean and very comfortable.
Cons: More towels available in the pool area. Better shower heads.
The room was very clean. Bed was comfortable. We were hanging around in the room waiting for the event we were here to attend. The maid came and asked to clean. I mentioned that we could just use our towels replaced. She completely cleaned the bathroom and even asked about making the bed which we declined. I was very pleased with her effort. The only issues with hotel that we had was our shower head sprayed water in all different directions. Water pressure itself was great (better than most hotels). But I think the spray head had calcium built up so it was spraying in different directions. Other issue was that the pool area had no towels. I asked front desk and she said she was putting out some. When I checked back a few minutes later there was only about 6-7 towels there which they went fast and others were without towels again.
Comment from Hotel Management
Jul 10, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback, I appreciate the detail you provided as it helps us improve our operation. I have addressed the issues you encountered with our staff and will be working on fixing those items. We hope you visit us again soon to experience the improvements.
3 out of 5
by A verified traveler from NY

Would not recommend

Posted May 28, 2017
Outdated room decor. Horrible inedible breakfast. Dirty egg filled dishes in what was supposed to be the clean pile of plates. Got someone's old eggs all over my hands. Ran out of waffle batter. Only had sugar free syrup. My husband couldn't eat what looked like a breakfast burrito. Tables piled with dirty dishes.0
Comment from Hotel Management
Jun 5, 2017 by General Manager, Hotel Management
Dear Guest, We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. I have addressed your feedback with my staff and we are taking the necessary steps to ensure this does not happen again in the future. We work hard to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service. We hope you will give us another chance if you are in the area again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Staff Very Friendly

Posted May 24, 2017
Staffs r very friendly. Room is clean and very spacious. Internet speed (wireless) is fast.
Comment from Hotel Management
May 31, 2017 by General Manager, Hotel Management
Dear Jack, Thank you for reviewing our property, I'm glad the staff made a difference during your stay and that the cleanliness was up to your standards. Please keep us in mind during your next visit to our area.
5 out of 5
Recommended
for Everyone
by A verified traveler from IL

Cozy and Near O'hare

Posted May 18, 2017 on CheapTickets
Booked this room the day before needing it and have no complaints! The staff were friendly, helpful and my room was ready way before check in (by about 2+ hours for a double bed room). This was great because I just wanted to get settled and organized before my 15hr flight the next day with my 8 year old. Other perks are that there's a bar and grill right next door, and other popular restaurants (like Buffalo Wild Wings) about 10 min down the road. Ease of accessing the express was good too, as you're right at I-290. Took 18 m to get to O'hare. Nice cozy stay overall :)
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2017 on Orbitz
Very good hotel. Friendly staff. Highly recommended.
Comment from Hotel Management
May 30, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay and that our staff made a impact during your visit. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to O'HARE and to Hyde Park

Posted May 14, 2017 on Orbitz
In Chicago for a graduate degree. Hotel was a quiet respite. Particularly appreciated the woman from Uganda who was in charge of the breakfast bar.
Comment from Hotel Management
May 20, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our breakfast and that our breakfast hostess made an impact on your stay. We look forward to your next visit.