Ratings based on 1,534 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from ALabama

Posted Dec 12, 2017
It was Great, no issues. The staff was amazing and it was always clean.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Posted Dec 9, 2017
The hotel was great - I went to both restaurants and used the fitness room in my two Day stay. I especially liked my room - lots of space and clean and windows that open for fresh air.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Nice

Posted Dec 3, 2017
Great staff close to the outlet mall and close to the casino
5 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable hotel near O'Hare airport

Posted Oct 30, 2017
Stayed there for three nights whilst my wife attended a conference. Quiet rooms, ver comforable beds, and as HHonors member had room wifi. Oherwise wifi was only free in lobby. Tasty cookies on arrival.Pool is small but hot tub and gym were nice.
Comment from Hotel Management
Nov 7, 2017 by Tascig, Hotel Management
Thank you for being our guest! We are delighted that you enjoyed your stay during the conference. There is nothing like a DoubleTree cookie and we are delighted that you enjoyed them. Please, think of us next year, we'd be happy to have you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from las vegas, NV

great employees

Posted Oct 29, 2017
They were helpful and incredibly accommodating! I love this hotel & will recommend them highly.
Comment from Hotel Management
Nov 7, 2017 by Tascig, Hotel Management
Thank you for being our guest! What a great comment. We are very proud of our team and will make sure that they see your positive comments. We appreciate you and hope to see you in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Disappointed with staff checking in

Posted Oct 27, 2017
Upon checking in unlike most hotels that has luggage carts available this high end hotel didn't have any available at 1:30 am and his response was there on the floor somewhere. He also informed us that the doors coming from the parking garage thru the enclosed hallway into the hotel would be lock after midnight which wasn't the case.
Comment from Hotel Management
Nov 7, 2017 by Tascig, Hotel Management
Thank you for completing a survey, and for being our guest. We apologize for the inconvenience with your bell cart and the information given about the walkway. We have addressed your concerns in order to avoid this in the future. Thank you for being our guest, and we do hope to be of service in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 25, 2017
Cons: update the rooms
Location: easy access
Good breakfast buffet, nice to have starbucks in the hotel, the staff was extremely pleasant and nice, but the rooms needs a little updating.
Comment from Hotel Management
Nov 7, 2017 by Tascig, Hotel Management
Thank you for being our guest! We are delighted that you chose us. We appreciate that you to the time to complete a review. Please, think of us again, when you visit the area.
5 out of 5
Recommended
for Couples
by A verified traveler

nice hotel close to airport

Posted Oct 20, 2017
Pros: location and staff
Cons: not that I know
Location: Location is excellent and very good restaurants and outlet mall
There is good shopping mall and restaurant next to this hotel
Comment from Hotel Management
Oct 20, 2017 by Tascig, Hotel Management
Anonymous, thank you for your review and the 5-Star rating! We always "Strive for 5". Our location is very convenient to shopping, dining and entertainment. We are glad that you found it convenient. We hope that we welcome you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Beautiful hotel

Posted Oct 8, 2017
Staff are very nice. Hotel is beautiful and very clean. Great location! Airport shuttle is always available & very convenient.
Comment from Hotel Management
Oct 20, 2017 by Tascig, Hotel Management
Cath, We are so happy that you had a great stay. Our rooms are very clean, we like to say that we are "The cleanest hotel in town". We have shared your comments with our Housekeeping team. We appreciate your patronage and look forward to welcoming you back in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from baltimore

Great hotel near OHare

Posted Oct 5, 2017
Staff was accommodating and friendly, nice, clean room, pillows were soft and melted under your head, loved the bathroom. Only downfall was how small the gym is and that the Hot tub/pool closed at 10pm. I was on a business trip and work ended at 5, change and head out for dinner, got back to hotel and in the hot tub by 8:30/9, only to be kicked out of relaxing in the hot tub after only an hour. For guests here for business, the hot tub is something we look forward to late after eork and dinner. But overall a great hotel! Highly recommend.
Comment from Hotel Management
Oct 5, 2017 by Tasci, Hotel Management
Jem, Thank you for your review! We are so happy that you like our comfy pillows and beautiful guestrooms. Our apologies about the pool and hot tub, we have shared your review with the team. Overall, we are happy that you enjoyed our hotel and look forward to welcoming you back, soon!