Ratings based on 281 Verified Reviews

3.3 out of 5
68% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Jun 2, 2017 on Hotels
We stayed at this hotel after a long 14ht flight. It's close to the airport and was fine for one night. The room was very clean and comfortable, front desk staff was polite and professional.
Comment from Hotel Management
Jun 4, 2017 by Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America - Chicago - O'Hare - Allstate Arena during your visit to the area. We are thrilled to read that you loved our welcoming associates, convenient location and your well-appointed room as well. It was great to have you here, and we hope to see you again soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 30, 2017
Chuck was a great help to us . Our reservations somehow didn't show up when we arrived at our hotel. Chuck was happy to assist us and reserved a room . Without his help we would have waited 2 hrs more.
Comment from Hotel Management
Jun 2, 2017 by General Manager  , Hotel Management
Thank you for sharing your wonderful review of Extended Stay America - Chicago - O'Hare - Allstate Arena. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We especially appreciate your nice comments recognizing the service provided by Chuck, and we'll be sure to share your compliments with him. Thanks again, and we hope to see you again soon. Sincerely, General Manager 
5 out of 5
Recommended
for Everyone
by A verified traveler from Frankfort

Walking distance from the Allstate Arena wonderful

Posted May 17, 2017
Stay the night after A concert. very comfortable. staff was great loved it. Was able to walk to and from the Allstate Arena
Comment from Hotel Management
May 18, 2017 by General Manager, Hotel Management
Lori, thank you for sharing a wonderful review of your visit to Extended Stay America - Chicago - O'Hare - Allstate Arena. We are thrilled to read that you loved our courteous associates and convenient location which was perfect for your needs. We look forward to having you as our guest again whenever your travels bring you back to the area. Sincerely, General Manager
4 out of 5
by Hema

Posted May 16, 2017 on Hotels
Comment from Hotel Management
May 18, 2017 by Manager, Hotel Management
Hema, thank you for taking the time to share your kind rating about your stay with us. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope Extended Stay America - Chicago - O'Hare - Allstate Arena will be your first choice every time you visit this area. Sincerely, General Manager
4 out of 5
by Meghan

Posted May 12, 2017 on Hotels
Overall our stay was great until we tried getting into the hotel late one night and our key cards were not working. I used the phone to call the operator to get help but it just kept ringing busy. I ended up calling the extended stay right next door and got a hold of someone and she was able to reach someone to open the doors for us. Long story short someone dated our key cards wrong. Although this was a inconvience I understand mistakes happen. I was still pleased with the rest of my stay.
Comment from Hotel Management
May 14, 2017 by Manager, Hotel Management
Meghan, thank you for choosing to stay at Extended Stay America - Chicago - O'Hare - Allstate Arena. We are pleased to know you enjoyed your overall stay and that you were impressed with most aspects of our hotel. However, I am sorry for the issues you encountered during your stay and have taken a note of it. We appreciate your business and hopr ot have the opportunity to welcome you back soon! Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel

Posted May 11, 2017
Location: Excellent location.
Hotel was clean and provided excellent service. Staff personal were outstanding. Polite and helpful. Customer service was considerate.
Comment from Hotel Management
Sep 13, 2017 by General Manager, Hotel Management
Thank you so much for the wonderful review, most especially the kind comments about our staff. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us! I’ll be sure to share your feedback with my team. We value your business and look forward to hosting you again at Extended Stay America - Chicago - Elmhurst - O'Hare. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from australia

Cheap close to airport

Posted May 7, 2017 on Orbitz
Stayed in this hote cause it was cheap. It's like apartment building that's been renovated. The room was a little dirty some hair in the bathroom. But overall satisfactory. When I take in the price and the fact that the shuttle was on time and easy to access this makes it average. The shuttle runs every hour from stand 3 at the shuttle pickup place. The first drop off was 5 am which was great. Overall a good solid place to stay for the price.
Comment from Hotel Management
May 9, 2017 by General Manager , Hotel Management
Rob, thank you for choosing to stay at Extended Stay America - Chicago - O'Hare - Allstate Arena. We are delighted to know our location close to the airport was convenient for your needs and that you were impressed with most aspects of our hotel, especially with our shuttle service. However, I am sorry for the cleanliness issue you experienced while you were here and have taken a note of the same. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Shuttle service

Posted May 4, 2017 on Orbitz
The shuttle can to the airport was over packed. Some had to be left behind
Comment from Hotel Management
May 6, 2017 by General Manager, Hotel Management
Thank you for being a guest at our hotel. We are so pleased to offer our airport shuttle as a convenience for our guests, however, we certainly apologize for the issues you experienced and regret the inconvenience it caused. We hope you will reconsider and stay with us again as we would love the opportunity to provide you with the hospitality you deserve. Sincerely, General Manager
5 out of 5
by A verified traveler

Weekend stay

Posted May 1, 2017 on Hotels
We came in Friday a man and women were at the front desk they were so helpful and made things so easy. And kept it interesting and engaged in conversation with us
Comment from Hotel Management
May 3, 2017 by Manager, Hotel Management
Thank you for choosing Extended Stay America - Chicago - O'Hare - Allstate Arena for your weekend stay. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service you received from our front desk staff. I’ll be sure to share your compliment. Thanks for your business, and we look forward to seeing you again soon. Sincerely, General Manager
4 out of 5
by fabian

Posted Apr 18, 2017 on Hotels
it is a hotel exactly designed for extended stay . Kitchennets is without utensils . Room is nice . Breakfast is mini muffins with snack bars and coffee and chocolate Period . Conveniently close to the arena . But nothing fancy .
Comment from Hotel Management
Apr 20, 2017 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Chicago - O'Hare - Allstate Arena. We are delighted to know you enjoyed your time with us and that our location perfectly suited your needs. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We appreciate your business and hope to welcome you back soon! Sincerely, General Manager