Ratings based on 2,224 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas NV

Great hotel , next to the airport , restaurants

Posted Jan 15, 2018
Pros: location , clean rooms
Cons: show some hockey games on tv or the bar
Location: close to the airport , restaurants
Very good location , great staff , very clean and comfortable room , maybe a little more variety with the tv channels , none of them showing hockey , only football . Other than that , no complains
3 out of 5
Recommended
for Everyone
by A verified traveler from Irving Tx

Decent hotel & convenient to airport

Posted Jan 14, 2018
It looks nicer online than in person. Cleaning people straightened room on day 2 and set our alarm clock for 6 am! Scared us to death! Parking is insane! $32 a night! Breakfast for 2 cost us $45! Only did that once!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 11, 2018
It was fine so far we just checked in I can’t say more
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Elegant, cozy hotel with the friendliest staff

Posted Dec 31, 2017
Pros: Friendly staff, delicious food, Regency Club features
Cons: It might be too much to ask but a pool or sauna in the gym would be a welcome addition to make this hotel perfect. Long walk in the cold from garage.
Location: Close to fashion shopping, movie theater, casino and many restaurants.
I was waylaid by the awful cold and bad weather but the staff of this hotel was a wonderful alternative to all my various problems. Early check-in was a breeze and I was into my comfortable room in no time. Not long after that I went downstairs for lunch and had an excellent Caprese panini from the hotel grill. My stay was mostly uneventful after that but that is fine in comparison to what I had been facing down in the awful weather.
Comment from Hotel Management
Jan 2, 2018 by Hotel Management, Hotel Management
Thank you, Alex! We appreciate your feedback and look forward to serving you in the future. - Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from mexico

Posted Dec 10, 2017
Speedy service !! very friendly staff! Cant wait to come back
Comment from Hotel Management
Jan 2, 2018 by Hotel Management, Hotel Management
Thank you, Lacey! I am happy you enjoyed your stay and we look forward to serving you in the future. -Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to restaurant

Posted Dec 9, 2017
Beautiful.view of city - fun to watch planes coming into airport- great shower - quiet location - would ask for this room again
Comment from Hotel Management
Jan 2, 2018 by Hotel Management, Hotel Management
Thank you! I am happy you enjoyed your stay and we look forward to serving you in the future. -Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2017
I found a large hair in the bathtub, which I was not happy about. I also was not given the king bed that I registered for, my room was changed last minute to a room with full size beds.
Comment from Hotel Management
Jan 2, 2018 by Hotel Management, Hotel Management
I am so sorry for your findings within your guestroom bathtub. Our goal is to provide an exceptional experience and I am sorry for falling short of that objective. I hope we have an opportunity to make this up to you and give you a better impression of our hotel. We will be sure to address the issue with our staff and management team. -Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Quick overnight stay for flight layover.

Posted Dec 5, 2017
Pros: Location to airport/ free shuttle.
Free airport shuttle arrived on time, stayed over night, and shuttle took us back the next morning for our flight out. Just what we needed.
Comment from Hotel Management
Jan 2, 2018 by Hotel Management, Hotel Management
Thank you! I am happy you enjoyed your stay and we look forward to serving you in the future. -Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Madison, WI

Great hotel with very good, covered parkig garage

Posted Dec 4, 2017
This was our 5th or 6th stay at that hotel. The front desk staff is wonderful, fast and so professional Airport shuttle drivers are very helpful. We will choose that airport every time when in Chicago or flying out of O'Hare
Comment from Hotel Management
Jan 2, 2018 by Hotel Management, Hotel Management
Thank you, Mia! I am happy you enjoyed your stay and we look forward to serving you in the future. -Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Maine

GOOD location...room was small.

Posted Dec 1, 2017
The room was very small for a king sized bed. The TV overwhelmed the room. It was mich too big!