Ratings based on 115 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Beautiful gardens in the Jungle

Posted May 20, 2017
Pros: the gardens
Cons: The staff could be friendlier at the front desk and in the restaurant and delivering bags to my room.
Location: the location is paradise …although ...had i known each structure in chichinitza is now roped off, i would have skipped it and went to coba.
Beautiful gardens in the Jungle , the spa's cocoa massage incredible ..I didn't take it personal when the staff in the restaurant and at reception seemed stand-offish . I didn't sense this anywhere else in the Yucatan …perhaps it's the colonial history of the property that prompted me to suspect perhaps the staff is under-paid ….I dont know . I tipped the baggage person 4 US $ but he laughed in my face . I would still recommend the place .
4 out of 5
for Everyone
by A verified traveler from california

perfect for visit to Mayan sites

Posted Mar 28, 2017
Pros: the ambiance and grouds, especially the extensive vegetable and herb garden
Cons: overall good food and great service . very good as is for a varied clientele
Location: Chichen Itza including great local guides and early morning visits
beautiful historic inn in grand setting. lush vegetation, large pool area
Comment from Hotel Management
Apr 26, 2017 by Hacienda Chichen Resort , Hotel Management
Thank you for staying with us. The pros and cons give us the feedback we need to develop an optimal service. As for our meal service, our strict food standards assure a healthy culinary experience. We go for quality not for the pricing. We look forward to your next visits.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 8, 2017 on Hotels
5 out of 5
by A verified traveler

Staying by the ruins

Posted Jan 26, 2017 on Hotels
The grounds of the resort were beautiful. The food at the restaurant was excellent, but a touch pricey. Having laundry done was very expensive. Access to the ruins was so convenient.
4 out of 5
by A verified traveler

Perfect stay ---- Except the A/C system ruined it

Posted May 3, 2016 on Hotels
The check-in went very smoothly. We were also invited to join a nature walk where they tour the hotel grounds. I must say this was a fascinating tour. They also took our payment ahead of time so we didn't have to go get tickets for Chichen Itza. We were also allowed private entry from the back straight into the ruins so we didn't have to wait in line or deal with the hassle of waking up for tickets. The hotel staff was wonderful. Very informative and helpful. We also dined in the hotel for dinner. We had a dinner for 2 that was fairly expensive ($140 USD) They had an onsite mariachi band that sang us a few songs while we dined on the open patio. There was only one HUGE problem with our stay. We turned on the A/C system while we went to dinner hoping to cool the room down... But it didn't get any colder. So ended up going to bed fairly early that evening and both woke up EXTREMELY hot and sweaty around 11 pm. The air conditioner was set to 16 Celsius but the room was extremely hot and humid. My husband had to wake up 3 times during the night and take a cold shower and barley got any sleep. The next morning I told the management and they said they would look into it. I wish we would have asked for another room but it was at 11 pm and we were exhausted.
Comment from Hotel Management
Jul 6, 2016 by Reservations, Hotel Management
Thank you for letting us know that you had a perfect stay in our hotel. We regret to hear about the A/C and like you said, we would have changed your room if you had this problem. I hope this is not an impediment for you to come back again and to enjoy our services. All the best, Hacienda Chichen Resort and Yaxkin Spa
5 out of 5
for Everyone
by A verified traveler from Whidbey Island, WA

Gem in the Jungle

Posted Apr 28, 2016
Pros: They still do ledger bookkeeping by hand. No wifi, phones in rooms and no TV's. Beautiful grounds, pool and cottages.
Cons: More english speaking staff.
Location: Located on the perimeter of the Chichen Itsa pyramids. Hour and a half to Merida which is a sweet colonial town full of history and great restaurants.
A step back in time. A cultural experience in a very spiritual place. Third time here and it never disappoints.
Comment from Hotel Management
Oct 17, 2016 by Hacienda Chichen Resort, Hotel Management
Thank you for choosing our services again. We hope to serve you for many years to come!
4 out of 5
for Families
by A verified traveler from Seattle, WA

It has a convenient Chichen Itza location.

Posted Apr 22, 2016
The room was comfortable, and the food was reliably good. Our family enjoyed the pool.
Comment from Hotel Management
Sep 4, 2016 by Hacienda Chichen Resort and Yaxkin Spa, Hotel Management
Thank you for your visit. We look forward to serving you in a near future!
4 out of 5
by Carolyn from London

Beautiful location, rip off restaurant

Posted Mar 1, 2016 on Hotels
The hacienda met most of our needs. The room was incredibly comfortable, the gardens just stunning and the bed was extremely comfortable. It was quiet and peaceful and a good location to see Chichen Itza. Advise, rent a car, go to Valladolid, Piste, Merida and see a bit of a local town and try some local food. What could be improved in the hotel: Breakfast not included and it was extremely overpriced as are all meals. No tea or coffee making facilities in the room either which was a real shame. Staff were nice but didn't go the extra mile. The location perfect, the room extremely comfortable and the pool incredible. If the food wasn't such a rip off and some food included I would highly recommend, instead I recommend.
Comment from Hotel Management
May 21, 2016 by Reservations, Hotel Management
Dear Mrs. Carolyn, Thank you for visiting our property and for your suggestions too. We have coffee makers in some of our rooms and we take care of any special request. In the future, please feel free to call our reservations department and they will assist you. Sad to hear that you were not satisfied with our restaurant prices for the top quality food service we offer, the best in the region! We will inform our management about your review as we value our guests' opinion.
5 out of 5

Posted Jan 24, 2016 on Hotels
Comment from Hotel Management
Feb 19, 2016 by Reservations, Hotel Management
Many thanks for choosing our services. We hope to serve you soon! Sincerely, Hacienda Chichen Resort and Yaxkin Spa
5 out of 5
by Lolli from Andover, MA

High on Hacienda Chichen!

Posted Dec 29, 2015 on Hotels
Wonderful! We were there for a family vacation to see the Mayan ruins. It had great access! They also set up a tour with a local Mayan who took us to sites still hidden in the jungle and not usually visited by tourist. My grandchildren loved it. This is a peaceful place with great food and guitar music at dinner. We would all highly recommend this place!!
Comment from Hotel Management
Feb 18, 2016 by Reservations, Hotel Management
Thank you for your excellent feedback. We hope that our services remain of your preferred choice. All the best, Hacienda Chichen Resort and Yaxkin Spa