Ratings based on 103 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Whidbey Island, WA

Gem in the Jungle

Posted Apr 28, 2016
Pros: They still do ledger bookkeeping by hand. No wifi, phones in rooms and no TV's. Beautiful grounds, pool and cottages.
Cons: More english speaking staff.
Location: Located on the perimeter of the Chichen Itsa pyramids. Hour and a half to Merida which is a sweet colonial town full of history and great restaurants.
A step back in time. A cultural experience in a very spiritual place. Third time here and it never disappoints.
4 out of 5
by A verified traveler from Seattle, WA

It has a convenient Chichen Itza location.

Posted Apr 22, 2016
The room was comfortable, and the food was reliably good. Our family enjoyed the pool.
Comment from Hotel Management
Jul 6, 2016 by Hacienda Chichen Resort and Yaxkin Spa, Hotel Management
Thank you for your visit. We look forward to serving you in a near future!
3 out of 5
by Severine from Paris

Perfect place to stay to visit Chichen Itza

Posted Mar 1, 2016 on Hotels
We arrived in the late afternoon at the hotel which is located in a very nice park in the middle of the nature. The rooms are bungalows within the park. We were upgrated into a junior suite, which did not make a big difference. We did not try the restaurant in the evening, we were too tired and went to bed. Breakfast next morning was fine. The service at the hotel was very good and the staff well trained. The hotel has a private entrance to the Chichen Itza site and they arranged the entrance ticket for us and also booked a French speaking guide. We were in a position to start the visit just at the opening of the site and were by ourselves for a while, before all the buses of tourists arrived. Great conditions to visit Chiche Itza.
Comment from Hotel Management
Mar 22, 2016 by Reservations, Hotel Management
Thank you for your visit. We appreciate your comments and look forward to serving you in the near future.
4 out of 5
by Carolyn from London

Beautiful location, rip off restaurant

Posted Mar 1, 2016 on Hotels
The hacienda met most of our needs. The room was incredibly comfortable, the gardens just stunning and the bed was extremely comfortable. It was quiet and peaceful and a good location to see Chichen Itza. Advise, rent a car, go to Valladolid, Piste, Merida and see a bit of a local town and try some local food. What could be improved in the hotel: Breakfast not included and it was extremely overpriced as are all meals. No tea or coffee making facilities in the room either which was a real shame. Staff were nice but didn't go the extra mile. The location perfect, the room extremely comfortable and the pool incredible. If the food wasn't such a rip off and some food included I would highly recommend, instead I recommend.
Comment from Hotel Management
May 21, 2016 by Reservations, Hotel Management
Dear Mrs. Carolyn, Thank you for visiting our property and for your suggestions too. We have coffee makers in some of our rooms and we take care of any special request. In the future, please feel free to call our reservations department and they will assist you. Sad to hear that you were not satisfied with our restaurant prices for the top quality food service we offer, the best in the region! We will inform our management about your review as we value our guests' opinion.
4 out of 5
by Niss from Farum

Posted Feb 18, 2016 on Hotels
Omgivelserne kan der ikke sættes en finger på. Hacienda hvor vi boede var også smuk og havde en skøn have med en dejlig stor swimmingpool. Men haciendaen bar præg af at være gammel. Lugtet meget indelukket. Og kunne nok godt have overnattet der 1 nat i stedet for 2.
Comment from Hotel Management
May 21, 2016 by Reservations, Hotel Management
Thank you for choosing our services. We hope you can give us the opportunity to serve you again in the future.
5 out of 5
by A verified traveler

Hôtel de rêve !

Posted Jan 26, 2016
Pros: Le lieu, la piscine, le jardin, le batiment ancien.
Cons: les appareils d'air conditionné dans les chambres, très bruyantes.
Hôtel extraordinaire, idéalement localisé. Le restaurant est charmant et de bonne tenue. Le personnel de l'accueil est efficace mais pourrait être un peu plus chaleureux... Il faudrait que l'hôtel modernise ses installations d'air conditionné qui font un bruit terrible... la seule note négative à mon avis.
Comment from Hotel Management
Feb 22, 2016 by Guest Director, Hotel Management
Merci de votre visite, revenez bientôt! Hacienda Chichen Resort and Yaxkin Spa
5 out of 5
by GAIL

Posted Jan 24, 2016 on Hotels
Comment from Hotel Management
Feb 19, 2016 by Reservations, Hotel Management
Many thanks for choosing our services. We hope to serve you soon! Sincerely, Hacienda Chichen Resort and Yaxkin Spa
5 out of 5
by Lolli from Andover, MA

High on Hacienda Chichen!

Posted Dec 29, 2015 on Hotels
Wonderful! We were there for a family vacation to see the Mayan ruins. It had great access! They also set up a tour with a local Mayan who took us to sites still hidden in the jungle and not usually visited by tourist. My grandchildren loved it. This is a peaceful place with great food and guitar music at dinner. We would all highly recommend this place!!
Comment from Hotel Management
Feb 18, 2016 by Reservations, Hotel Management
Thank you for your excellent feedback. We hope that our services remain of your preferred choice. All the best, Hacienda Chichen Resort and Yaxkin Spa
3 out of 5
by A verified traveler from Mannheim

Preis-Leistungsverhältnis stimmt nicht

Posted Nov 26, 2015
Pros: sehr schöne Garten und Pool, Botanischer Spaziergang mit Jim, Pool, Nähe zu Chichen Itza (Eingang ca. 10 Minuten zu Fuß entfernt)
Cons: Preise im Restaurant deutlich reduzieren! Aktivere Kundenbetreuung, d.h. den Gast mal fragen, ob alles in Ordnung ist, was er plant und erlebt hat!
Location: Botanischer Spaziergang mit Jim gratis Großer Pool Chichen Itza (Eingang ca. 10 Minuten zu Fuß entfernt) Exotische Vögel und Pflanzen im Park
Das Hotel besteht aus einem schönen Kolonial-Haupthaus und Gäste-Bungalows, die im schönen Garten hinter dem Haupthaus verteilt sind. Die Anlage ist sehr schön und besitzt einen tollen Pool. Problematisch ist der Service. Während man die Gärtner und das Zimmerpersonal hart arbeiten sieht, ist der aktive Service in der Gastronomie launisch bis nicht vorhanden. Eine Getränkekarte am Pool, ein Kellner der Getränke und Snacks am Pool anbietet, wie wir es in vergleichbaren Häusern als Standard erlebt haben, war hier nicht zu finden. Frühstück und Essen waren in Ordnung wurden aber zu deutlich überhöhten Preisen serviert. Ein Omelette für über 10 € in Mexiko anzubieten nutzt aus, dass man ohne Mietwagen keine Alternative vor Ort hat. Die Hauptgerichte lagen bei 14 €, wobei dann ja noch ein "Trinkgeld" von 10-15% erwartet wird. Ebenso haben wir die aktive Betreuung durch den Empfang vermisst. Bei der Anreise einen Ordner mit z.T. kostenpflichtigen Ausflügen und Wellness-Angeboten hingelegt zu bekommen ist doch eine sehr rudimentäre Form der Gästebetreuung. Die Lage nahe zum "Hinter-Eingang" von Chichen Itza und der Garten sind ein großes Plus, das aber die anderen Defizite für diesen Preis nicht ausgleicht.
Comment from Hotel Management
Feb 19, 2016 by Guest Director , Hotel Management
Vielen Dank für Ihren Besuch. Ihr Feedback ist sehr wichtig für Tag unsere Leistungen Tag zu verbessern. Hacienda Chichen Resort and Yaxkin Spa
4 out of 5
by Rebecca

Great stay

Posted Nov 16, 2015 on Hotels
Really great hotel with private interence to Chichen Itza. Great not to wait in a long queue to get in. We got a good service at the hotel - with upgrade to a better room. I can recommend this hotels to others going to Chichen Itza.
Comment from Hotel Management
Feb 18, 2016 by Reservations, Hotel Management
Thanks a million for sharing your opinion about our hotel and for recommending our services to other travelers. Looking forward to your future visits! Sincerely, Hacienda Chichen Resort and Yaxkin Spa