Outdoor pool

Reviews of Hacienda Chichen Resort & Yaxkin Spa

3.5 out of 5
Hacienda Chichen Resort & Yaxkin Spa
Carretera Libre 180 KM 120, Chichen Itza, YUC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 186 out of 288 reviews" "
Rating 8 - Good. 68 out of 288 reviews" "
Rating 6 - Okay. 22 out of 288 reviews" "
Rating 4 - Poor. 8 out of 288 reviews" "
Rating 2 - Terrible. 4 out of 288 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Frederick, Florence

Liked: Cleanliness, staff & service, property conditions & facilities
A terrific retreat surrounded by lush gardens. Great cabin. Good food and drink. Very fine big pool.
Stayed 1 night in Mar 2024

10/10 Excellent

Andy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a delightful hotel. The food was wonderful, the ambience was elegant, and the Staff was very helpful. A jewelbox of a resort.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is an enchanting little hotel for people who want early access to the ruins. The staff were friendly and helpful and the room is comfortable.
Stayed 1 night in Jan 2024

8/10 Good

Nilmini

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms4.0Service5.0Location5.0 Hotel highlightsGreat view · Romantic · Quiet RoomsLarge rooms with two double beds. Our room has a nice sitting area, with a small room inside our room to store our bags. The bathroom is clean and spacious with a nice tub. However, when you take a shower, water gets on the floor and food the room. We had to use a towel to squeeze out the water from the floor and use several towels.to.mop the floor so that we would not slip. There is an outside sitting area where you can watch birds. Nearby activitiesChichen Itza is around the corner where you can take a taxi for 200 pesos one-way. We took the same taxi to go out to the downtown area. The driver Ariel was so kind and he took us to some local shopping area where you can buy things for cheaper price. SafetyWe felt safe walking in this hotel garden and stay there WalkabilityFar away from public transportation. Food & drinksThey don't have all-inclusive, so you have to order their menu, which is very expensive. Serving size of their meals are also very small. 3 people can eat a meal and easily spend $75 to 100 and not still full.

10/10 Excellent

Andreas

Stayed 3 nights in Dec 2023

4/10 Poor

April

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Stayed 2 nights in Nov 2023

8/10 Good

Gilberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno, pero podría mejorar
En general el hotel está muy bonito; forma parte de un conjunto de tres hoteles en la zona de Chichén Itzá. La gente que trabaja ahí es muy amable, aunque hay algunos inconvenientes: el restaurante es extremadamente caro, y no siempre da los mismos precios; una taza de café me la cobraron una vez en 50 y otra vez en 75 pesos. También me incomodó que hay alimentos regulares (en específico: sandwiches) que sólo venden a determinadas horas. Adicional a eso, no hay ningún comercio alrededor, por lo que debes tomar taxi para todo si no rentaste carro; esto no es mayor problema, pero ayudaría mucho que tuvieran una tiendita con productos útiles para viaje y bebidas. En las habitaciones hay, además, una carta que especifica que aplicarán un cargo de 50 USD si llevas tus bebidas de fuera. En el cuarto hay un frigobar de donde puedes tomar aguas y cervezas a un costo muy accesible. En general, los jardines están en excelente estado. No tuve oportunidad de meterme a la alberca, pero me hubiera gustado mucho: se ve muy limpia y fresca. Eso sí: me parece la mejor opción de los tres hoteles que hay en la zona de Chichén Itza. Ojalá mejoren su oferta de alimentos y bebidas.
Stayed 2 nights in Oct 2023
Response from Hacienda Chichen Resort & Yaxkin Spa on Dec 12, 2023
Estimado Sr. Gilberto,Gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Estamos tomando nota de sus observaciones y sugerencias para revisarlos. Con respecto al servicio de alimentos, nuestro restaurante se ha destacado como uno de los mejores sitios para comer en Chichen Itzá debido a los estándares altos de calidad que ofrecemos. Los precios pueden parecer más caros de los que hay en la zona, sin embargo el nivel de servicio y de buen manejo de alimentos hacen una diferencia que ha posicionado el restaurante como una excelente opción para las personas que buscan disfrutar de buenos alimentos con adecuados protocolos de higiene. Esperamos que en el futuro, nos puede permitir volver a tener el placer de servirles y cubrir sus expectativas.Saludos de parte de todo el equipo de Hacienda Chichen Resort.

10/10 Excellent

Steven, Houston

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place. Right in the middle of the jungle.
Stayed 1 night in Aug 2023

8/10 Good

Rodrigo

Stayed 1 night in Jul 2023

8/10 Good

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good option for visiting Chichen Itza
The Hacienda Chichen Resort is a great place to stay in order to visit Chichen Itza. It consists of an impressive old hacienda and beautiful, well-kept jungle grounds with multiple smaller guest room blocks. The rooms are basic but the a/c works well and the bathroom facilities are fine though not luxurious. There is a restaurant in the main building with seating inside and outside. We ate breakfast and dinner there, with the menu changing according to time of day. The food was good though pricey - dinner for 5 would run to ~200 USD including a glass of wine each.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jason D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Hacienda Chichen Resort and Yaxkin Spa on Jul 19, 2023
Thank you for your visit. We look forward to serving you for many more years!

4/10 Poor

Stephen

Traveled with partner
Disliked: Staff & service
lovely pool and garden. poor service, bad expensive food
Stayed 1 night in Jun 2023
Response from Hacienda Chichen Resort & Yaxkin Spa on Jul 19, 2023
We appreciate your visit and feedback. If you can please contact our reservation team so that we can learn more about your experience.We wish you the best and that you give us a second chance.Sincerely,The team of Hacienda Chichen Resort & Yaxkin Spa

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Authentic Mayan. The staff was awesome, friendly and full of information. The room was great and the grounds beautiful. I'm pretty sure the Iguanas are on the payroll.
Stayed 3 nights in Jun 2023
Response from Hacienda Chichen Resort & Yaxkin Spa on Jul 19, 2023
Thank you so much for your time to share your comments about your personal experience in our establishment.We hope to welcome you in your future visits!All the best,The team of Hacienda Chichen Resort & Yaxkin Spa

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hacienda Chichen Resort & Yaxkin Spa on Jul 19, 2023
Thank you for taking the time to rate our services. Looking forward to serving you again.Best wishes from the team of Hacienda Chichen Resort & Yaxkin Spa

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Hacienda Chichen Resort & Yaxkin Spa on Jul 19, 2023
Thank you for staying with us. We look forward to welcome you in the near future!Best wishes from the team of Hacienda Chichen Resort & Yaxkin Spa

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and charming with attentive staff. I had the best pasta primavera. The pool should be the model for all hotels. It was perfectly maintained and gorgeous
Stayed 2 nights in Apr 2023

8/10 Good

Arturo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place awesome attention to details, very tasteful decor. However bathroom shower not good at all very confusing to turn water on, shower drain was very slow or clogged..nasty! we understand it is an old property, but that is not ok, glad we only stayed one night!
Stayed 1 night in Apr 2023

6/10 Okay

Georges, Newton

Traveled with family
Liked: Property conditions & facilities
The property is amazing . The management can be more accommodating and friendly. But they answer the questions you need. Property is pretty.
Stayed 1 night in Apr 2023
Response from Hacienda Chichen Resort and Yaxkin Spa on Apr 10, 2023
Thank you for your visit and for taking the time to review our services. We hope you can return soon!Best wishes,The team of Hacienda Chichen Resort & Yaxkin Spa

10/10 Excellent

Charles

Liked: Staff & service
Stayed 2 nights in Mar 2023

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is great too!
Stayed 2 nights in Mar 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful retreat Looked like the nicest in area
Stayed 1 night in Feb 2023
Response from Hacienda Chichen Resort & Yaxkin Spa on Mar 28, 2023
Thank you Tim. We are happy to learn that you found our property to be the nicest place to have a peaceful vacation trip.We hope you can return soon!All the best,The team of Hacienda Chichen Resort & Yaxkin Spa

10/10 Excellent

Tim

This place oozes understated class Peaceful haven Great food Lovely staff Other surrounding hotels that I saw looked poor
Stayed 1 night in Feb 2023
Response from Hacienda Chichen Resort & Yaxkin Spa on Mar 28, 2023
Thank you Tim. We value your nice comments about your experience in our gorgeous hacienda. We look forward to serving you in all your future visits. Best wishes,The team of Hacienda Chichen Resort & Yaxkin Spa

6/10 Okay

David

Liked: Staff & service
The Restaurant and common area of the Hotel very very nice and enjoyable. The location is great if you want to spend an overnight on the area. The rooms were not great. The door handle was loose and I did not feel safe leaving valuables in my room as I felt the room could be easily accessed. The rooms were in separate buildings (2 or 3 rooms per "villa"). The musty and moldy odor was overwhelming. I staying the restaurant as long as I could at night (with my valuables with me in my day pack) and got out as early as I could and went to my next destination.
Stayed 1 night in Feb 2023
Response from Hacienda Chichen Resort & Yaxkin Spa on Mar 28, 2023
Dear David, Thank you for taking the time to review our services. We have never had any problem with the guests valuables. In fact, we do have a couple of rooms that offers safety box that you can book with anticipation. We wish you the best and hope you can return in the near future.Sincerely,The team of Hacienda Chichen Resort & Yaxkin Spa

10/10 Excellent

Sotero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Tanzin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place near the historical Chichen Itza! Very clean and their food is out of the world!

10/10 Excellent

LAURA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little piece of paradise
The room itself had no view but the veranda was lovely! The Hacienda is gorgeous, wonderful staff. Recommend highly.
Stayed 1 night in Nov 2022

6/10 Okay

Glen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No wifi in the individual rooms. Wifi only accedsible in main building. Only thing to do is chitzen itza, no other tourist attractions or adventures.

10/10 Excellent

Leigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful with Mayan, Spanish, and archeological history. We enjoyed strolling around in the morning and seeing the old structures and church. The enormous trees and plants are home to many birds. The rooms are comfortable and quiet. The pool is wonderful. The restaurant is excellent (but not inexpensive). The staff are friendly and helpful. The location makes a trip to Chichén Itzá more relaxing because it's easy to visit the ruins early while the temperature is cool. My family highly recommends!
Response from Hacienda Chichen Resort and Yaxkin Spa on Nov 3, 2022
Thank you for sharing your nice comments. It made our day to hear that you had such a pleasant stay. Please come back soon!Sincerely,The team of Hacienda Chichen Resort & Yaxkin Spa

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!!
Stayed 1 night in Oct 2022
Response from Hacienda Chichen Resort and Yaxkin Spa on Nov 3, 2022
Thank you for staying with us. We look forward to serving you for many more years!The team of Hacienda Chichen Resort and Yaxkin Spa

8/10 Good

Judy

Stayed 1 night in Oct 2022
Response from Hacienda Chichen Resort and Yaxkin Spa on Nov 3, 2022
Thank you for your visit and for taking the time to rate our hotel services. We look forward to your future visits!Best regards,The tean of Hacienda Chichen Resort and Yaxkin Spa

10/10 Excellent

Michelle, Knoxville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly beautiful resort. From the room, pool, gardens, veranda, we loved our stay here. Wish we had stayed longer.
Stayed 1 night in Oct 2022
Response from Hacienda Chichen Resort and Yaxkin Spa on Nov 3, 2022
Thank you for your preference. Hope you can stay longer next time you visit us! All the best,The team of Hacienda Chichen Resort and Yaxkin Spa

8/10 Good

Karine

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite an amazing place. This is the ultimate retreat hotel where you can feel disconnected ( no wifi in room, no TV, no telephone to join the front desk) We had a very late dinner which they accommodate very nicely 9:45 pm, kitchen closes at 10 and breakfast. Everything was delicious with nice fresh organic ingredients. For pet owners, it is perfect, beautiful grounds to dogs to walk or run. Bowls, toy and poop bags provided. As per owner it is heaven. We stayed on night, arrived after a long trip and it was magical. The only issue is we never got hot water (arrival day and next morning) We enjoyed sitting by the pool with a bottle of wine, the only thing missing if you wanted to soak the sun was they have no lounge chairs to take a nap by the pool. Next time we go to this area will stay again and check on hot water at check-in :0) and try their spa services. Highly recommended
Stayed 1 night in Oct 2022
Response from Hacienda Chichen Resort and Yaxkin Spa on Nov 3, 2022
Dear Karine, It's good to hear that you enjoyed your stay with your dog. Yes, please next time you visit us, make sure to contact our front desk staff to check on hot water. We really appreciate your feedback and kind recommendation of our hotel services.Looking forward to serving you for the years to come!Best regards,Hacienda Chichen Resort and Yaxkin Spa

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
beautiful hacienda hotel, check in was ok the mineral pool was nice & the huge gardens are beautiful , however the mattress was very old & uncomfortable , woke up with a sore back.the AC malfunctioned & the person at the front office during the evening wasnt helpful & refused to answer our phone calls.
Stayed 1 night in Sep 2022
Response from Hacienda Chichen Resort and Yaxkin Spa on Oct 11, 2022
Dear Patricia, thank you for sharing your nice comments about your stay with us and the things you observed. We will check with our staff who was the person in duty when you were there and the room you were assigned to make sure everything works well. We look forward to serving you in your future visits!Best wishes.The team of Hacienda Chichen Resort & Yaxkin Spa

8/10 Good

Min

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel but food is just so so.
Stayed 2 nights in Jun 2022
Response from The team of Hacienda Chichen Resort & Yaxkin Spa on Aug 19, 2022
Thank you for your comments. We hope you can return soon.

10/10 Excellent

Maria J C Gomes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet Spanish style Hacienda a short drive from Chichen Itza’ and other Mayan archeological sites. The place is gorgeous, very well maintained and ideal for people wanting to unplug and just listen to the forest. There are areas with high speed internet so if you need to work or entertain yourself online you can. Down the 180 route past Xcalacoop we found a gem of a store selling local Pueblo handmade art.
Stayed 5 nights in Jun 2022
Response from Hacienda Chichen Resort & Yaxkin Spa on Jun 17, 2022
Dear Maria, we thank you so much for choosing to stay with us and hope you can return soon to experience a wonderful time with us. Best wishes from the team of Hacienda Chichen Resort

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet beautiful hotel at a very short drive from Chichen Itza.
Stayed 1 night in Jun 2022
Response from Hacienda Chichen Resort & Yaxkin Spa on Jun 17, 2022
Thank you Todd for making us your hotel choice. We hope to have the pleasure of serving you in all your future visits in Chichen Itza. Best wishes from the team of Hacienda Chichen Resort.

8/10 Good

julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
Pretty good
Stayed 1 night in Jun 2022
Response from Hacienda Chichen Resort & Yaxkin Spa on Jun 9, 2022
Thank you for choosing to stay with us. We look forward to serving you again. Sincerely, The team of Hacienda Chichen Resort and Yaxkin Spa

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hacienda Is like being transported into a secret paradise. The property is so beautiful and the food is amazing!
Stayed 2 nights in Jun 2022
Response from Hacienda Chichen Resort & Yaxkin Spa on Jun 9, 2022
Many thanks for your nice comments on our hotel services. We look forward to serving you for many more years! Sincerely, The team of Hacienda Chichen Resort & Yaxkin Spa

8/10 Good

Ilumin

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So many strange insects due to being in the middle of the jungle. No TV or wifi inside room. No convenience store with bug-spray, even though mosquitoes were infested and aggressive. Otherwise, it was nice. Great restaurant, but very expensive.
Stayed 1 night in Jun 2022
Response from Hacienda Chichen Resort & Yaxkin Spa on Jun 9, 2022
Thank you for taking the time to share what you liked and disliked about our property. With regards to insects, as you may read from our website and the description of our property in this travel website, the Hacienda Chichen is located in the Maya jungle and protect the flora and fauna. We sell eco-friendly bug-spray in our gift shop, just need to ask for it with our front desk staff. Mosquitoes are everywhere in the Yucatan since the rainy season started in June so, we suggest you to travel with your eco-friendly repellent if you visit other places and nearby sites while you are in the Yucatan.

10/10 Excellent

alessandro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great végétation but consequently bugs in the room
Stayed 1 night in May 2022
Response from Hacienda Chichen Resort and Yaxkin Spa on Jul 6, 2022
Thank you Alessandro for staying with us. Remember that we are a green colonial hacienda that preserves flora and fauna. We look forward to your future visits! All the best, The team of Hacienda Chichen Resort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful garden hotel
Great stay, the pool and the garden are amazing with the sound of the tropical birds. I wish there was filtered water in the room or on the property instead of all those plastic bottles.
Stayed 2 nights in May 2022
Response from Hacienda Chichen Resort & Yaxkin Spa on Jun 17, 2022
We appreciate your comments on your recent stay and your suggestions will be shared with our management. Looking forward to your future visits! Best wishes from the team of Hacienda Chichen Resort

10/10 Excellent

Stef

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Beautiful room, gorgeous property and wonderful staff. The restaurant is excellent too.
Stayed 1 night in May 2022
Response from Hacienda Chichen Resort & Yaxkin Spa on Jun 17, 2022
Many thanks for staying with us and for your nice comments on our hotel services. We hope to welcome you back soon! All the best from the team of Hacienda Chichen Resort.

6/10 Okay

Aimee

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The grounds are stunning and the pool is perfectly refreshing on a hot Mexican afternoon. Do not eat there, the food is overpriced and boring. Do yourself a favor and go into the nearby town of Pisté for your meals. Perfect place to stay to see Chichen Itza, because you can get up early and beat the crowds.
Stayed 2 nights in May 2022
Response from Hacienda Chichen Resort and Yaxkin Spa on Jul 11, 2022
Thank you for sharing your review of our hotel with us. We regret to hear that you didn't like our food service despite we offer a top quality meal service not to mention healthy food comparing to other touristic places. We appreciate your visit and comments. Looking forward to serving you again in the future. Best wishes from the team of Hacienda Chichen Resort & Yaxkin Spa.

2/10 Terrible

dongmyung

Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2022

10/10 Excellent

Sanam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful places we have stayed. Can’t say enough how kind the staff was. Definitely recommend it to all who are interested in staying in a natural preserve with rich history.
Stayed 6 nights in Mar 2022

10/10 Excellent

Daniel, Pittsburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 2 nights in Mar 2022

8/10 Good

Benjamin

Liked: Cleanliness, staff & service
Hhj
Stayed 2 nights in Feb 2022

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Benjamin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hacienda Chichen is hands down the most incredible place I have ever stayed in Mexico. My wife and I visited two years ago and fell in love with the place so much that we had our wedding there on NYE. It was absolutely incredible, not only because of how beautiful the hacienda is, but because all of the staff are amazing. The food is also great, the pool is a fantastic way to cool off, and it is literally walking distance to the archeological site. No better place to stay near Chichen Itza, and we will definitely be back again.
Stayed 1 night in Jan 2022
Response from Hacienda Chichen Resort & Yaxkin Spa on Feb 7, 2022
Thank you so much for taking the time to share with us your nice comments on the hotel service and our friendly staff. We hope to serve you for many more years! With our best wishes, The team of Hacienda Chichen Resort & Yaxkin Spa