Ratings based on 381 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
by A verified traveler from New York, NY
Good for an overnight, bad for a duration.Posted Oct 14, 2015
Pros: Location and the entrance to the ruins was great. They put us in contact with a local guide who was excellent.
Cons: Food quality for the price. Water pressure and temperature.
Location: Have your meals at the Hacienda Chichen just down the road. Far better quality and more "local".
We stayed at the property for 2 days as we went to the ruins and waited for a friend's wedding to start nearby. Unfortunately we found that as an overnight the hotel was fine, but as a place to stay for any longer period it was lackluster. 1) Hotel concept: Mayan operated. It's authentic. Except it isn't. It plays with the theme park angle too far. 2) Hotel quality: Maybe the bungalows are better. Our rooms could hear the hallway traffic and the maid service (who shout down the hall) clearly and distinctly. 3) Wifi: There isn't. It's in the lobby, but it's slow. It does not exist elsewhere, though there is a second wifi network that we could not get access to despite asking repeatedly. 4) Food: Disappointing. Lunch is a buffet serving the bus crowds (who will storm the place at 10am and leave around 4pm). Dinner is overcomplicated, slow, and expensive for no good reason. 5) Water pressure: It would have been nice to have some. Hot water would have been nice as well. 6) AC: it works. Hooray!
for Everyoneby A verified traveler
Excelente experienciaPosted Sep 26, 2015
Estuvimos el fin de semana en el bote en el cual desde que llegamos recibimos una atención excelente, el hotel cuenta con una perfecta ubicación y tiene unas cabañas muy cómodas y nos toco con una alberca enfrente de la nuestra. El Sr Pantoja nos consiguió boletos para el espectáculo de luz y sonido en Chichén sin su ayuda no hubiéramos podido asistir, y siempre estuvo al pendiente de que toda nuestra estancia fuera perfecta. Lo recomiendo ampliamente
for Everyoneby A verified traveler from Carpinteria CA
Tropical beauty.Posted Aug 31, 2015
Very relaxing and a great knowledgeable staff. I would definitely stay here again! Beautiful grounds, pools and rooms.
for Familiesby Severine from Toulouse
Posted Aug 17, 2015 on Hotels
La qualité de l'eau des piscines est un peu douteuse. Le prix des repas le soir est trés cher par rapport à ce qui est servi, préférable d'aller manger à la ville la plus proche : Piste. La situation géographique est parfaite pour visiter le site de Chichen Itza.
for Everyoneby A verified traveler from CA
walking distance from Chichen ItzaPosted Aug 16, 2015
Pros: nice staff. restaurant had good food.
Cons: restaurant service took a little long
Location: see ruins of Chichen Itza
very pleasant staff. rooms were very basic. there were 3 pools. rooms were separate bungalows.
for Couplesby A verified traveler
Direkt bei der Maya StättePosted Aug 2, 2015
Pros: Das Hotel liegt ruhig und hat viele Bäume zwischen den Bungalows. Es sind viele Vögel zu hören + ein Pfau läuft mal am Tisch auf der Terrasse vorbei.
Location: Man müsste mit dem Auto ins Dorf oä fahren.
Das Hotel liegt ruhig und hat viele Bäume zwischen den Bungalows. Es sind viele Vögel zu hören + ein Pfau läuft mal am Tisch auf der Terrasse vorbei.
for Familiesby A verified traveler
An amazing place!Posted Aug 1, 2015 on Hotels
This hotel was the most beautiful place we've ever stayed. From the moment we arrived, the staff was there to help and gave us the top level service. They were friendly,extremely polite and sincere. There are several pools on site and we were able to use the one behind our bungalow - it was absolutely beautiful, surrounded by the nature. The room was decorated tastefully, but being in the bungalow, there were many insects everywhere. This might not be the best room in case one is afraid of them! (Our boys were not too comfortable seeing the bugs.) We reserved two Queen-sized beds, but the beds seemed to be a bit smaller than our Queen size. So this was the only down side of the hotel. The hotel has a private entrance to the Chichen Itza pyramid (ruin site) and was VERY convenient. We were able to purchase the tickets and make an arrangement for a private tour guide. I highly recommend this place if you are going to Chichen Itza. You will be amazed with this hotel!
for Everyoneby A verified traveler
Outstanding oasis in the JunglePosted Aug 1, 2015
Pros: Everything! After going to Chichen Itza- we still had time to go back to our room to freshen up before the Noon check out.
Cons: Our shower leaked into the absolutely stunning bathroom and it the building could use an elavator as it is four stories.
Location: The grounds are stunning and open to the famous Mayan Temple - Chichen Itza. The temple opens early to Hotel guests so you will avoid the tour buses.
Amazing place, loved the early access to Chichen Itza, staff was wonderful, extremely helpful and compassionate. We had a medical emergency and they were fantastic. Wished we had planned on staying longer as it was a magical place with beautiful grounds.
for Familiesby BERTA PATRICIA from Guadalajara
Posted Jul 26, 2015 on Hotels
Es un hotel pegado a la ZA de Chichen itza, sus costos son un poco altos pero el hotel esta muy bien ambientado al lugar
for Familiesby Robbert V
Great Grand Hotel with fantastic service.Posted Jul 25, 2015 on Hotels
This is a truly majestic hotel, is gives the grand hotel feeling of days gone bye. I am sure there are many things that people can whine about, no lift, busloads of day-tourist having lunch at the buffet of the hotel, (that you can easily avoid by eating at the other eating options), shower flooding the bathroom floor. But boy, the restaurant has great food, the people are all friendly and helpful and don´t miss the Margarita, best I have had ever. The walking access to Chitzen Itza allows you to get into the park before the day-trippers from Cancun etc. arrive and see all the sites at ease and before the most extreme heat. The grounds are beautiful. For me they live up to the claim: one of the most beautiful hotels in the world.