Hotel looks good, just like photos. Quiet area. Easy to walk everywhere.
You pay the price for boutique hotel but you don’t get it or any service. No water in room, had to ask for it. No fridge in room?? You only get a small bath towel, no hand towel, no face cloth. The shower is a rain shower so unless you want wet hair take a shower cap, because they don’t supply any toiletries. No safe in the room. No information in room about area or tours.
Staff tell you wi-fi password is in your room, but don’t tell you you can’t actually get any coverage in your room. Wi-fi occasionally works from the balcony or in garden/by the pool if you are lucky.
Afternoon staff don’t speak any English. Took me three attempts and miming just to get a towel for the pool when I am standing in reception in my swimmers??
Breakfast is 8:00 - 10:00, but if you are going on a tour or to Chichen Itza you are gone before 8:00. You can’t ask for take away breakfast because staff don’t speak English. So two days with no breakfast. 🙁 Lucky there is a supermarket right next door.
Wanted to pay cash, but they had no change so was forced to pay by card.
If all you want is a bed, pool and a small towel then this might suit, but if you want any service, then go elsewhere.