Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Quality Inn & Suites Willows

2.5 out of 5
Quality Inn & Suites Willows
199 N Humboldt Ave, Willows, CA

Reviews

6.8
Rating 10 - Excellent. 215 out of 971 reviews" "
Rating 8 - Good. 299 out of 971 reviews" "
Rating 6 - Okay. 199 out of 971 reviews" "
Rating 4 - Poor. 145 out of 971 reviews" "
Rating 2 - Terrible. 113 out of 971 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

5.4/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Todd

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

KAMAL

Business traveler
Liked: Cleanliness
All new
Stayed 4 nights in Mar 2024

10/10 Excellent

Michael

Traveled with family
Being remodeled extremely clean
Stayed 1 night in Jan 2024

10/10 Excellent

Brandon

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. Everything was nice and clean, the internet worked great, and the staff were very nice.
Stayed 7 nights in Jan 2024

2/10 Terrible

Diana

Traveled with partner
Disliked: Amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Cliff

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don’t stay.
The hotel was a construction zone. They only had second floor rooms and no elevator and hotels.com didn’t say that as I am disabled and had a really hard time getting to my room. The room key machine was broke I had to ask the manager to open my room or prop my door all the time.
Stayed 2 nights in Dec 2023

6/10 Okay

Garrett

Traveled with group
Liked: Cleanliness, staff & service
This will be a great hotel once renovations are complete
Stayed 1 night in Dec 2023

4/10 Poor

David

Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort
This was a very active construction site. Inside and out.surprised they were even open for business.
Stayed 2 nights in Oct 2023

6/10 Okay

Max

Stayed 1 night in Oct 2023

6/10 Okay

Kenneth, Ontario

Liked: Staff & service
Disliked: Property conditions & facilities
Property has changed ownership and changed its name. Property is under major renovations and the pool and food area are closed. Rosa was very friendly and apologetic about the conditions.
Stayed 1 night in Jul 2023

4/10 Poor

Aden

Disliked: Cleanliness, property conditions & facilities
The property is being remodeled. The place was a mess. No breakfast during the remodel.
Stayed 1 night in Jun 2023

6/10 Okay

James

Liked: Staff & service
Stayed 2 nights in Jun 2023

4/10 Poor

Vern

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Brenda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

2/10 Terrible

Melinda

Stayed 2 nights in Apr 2023

2/10 Terrible

Edward

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room we booked on line was not available, the room was dirty with a bad smell, drapes falling apart , washroom not cleaned to a high standard, holes in the walls, no ice bucket or bath mat. Would not accept cash as a payment.
Stayed 1 night in Apr 2023

10/10 Excellent

Nicholas G Van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a dirty, tired dump !!! I don’t usually write reviews but you need to be warned about this horror show. I could list all the things wrong with it, but before you read them all, you could have driven to another town!
Stayed 1 night in Apr 2023

2/10 Terrible

Leticia

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Brian

Stayed 2 nights in Apr 2023

4/10 Poor

Benson

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
This used to be a good place. Property under new management - they are letting it run down. Despite assurances that the pool would be open, it was shut for ‘renovation’ but no works were taking place. Just lights off. Just imagine the savings on power/chemicals…. Breakfast = joke. Just grab n go stuff. Rooms have lots of damage/stains/dirt and are nothing like pictures. Bed linen was clean but that’s it on the positive.
Stayed 1 night in Apr 2023

10/10 Excellent

justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice time
The stay was amazing I will be staying again.
Stayed 1 night in Apr 2023

2/10 Terrible

Gary

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay here
We had a confirmed reservation for a handicapped accessible room and at check in were told none were available. The room reeked of cat pee. The mirror on the door was cracked.
Stayed 1 night in Apr 2023

10/10 Excellent

Carlos

Stayed 1 night in Mar 2023

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super quiet and not very busy. Lots of parking especially for trucks and RVs.
Stayed 1 night in Mar 2023

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Mar 2023

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Washer and dryer
Stayed 1 night in Mar 2023

2/10 Terrible

Joel

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was a dump. Old broken furniture. Dusty shelves. Burnt hair dryer plug and much more
Stayed 2 nights in Mar 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was very dirty, the pool did not work. It was a huge disappointment.
Stayed 1 night in Mar 2023

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s fine
Stayed 1 night in Mar 2023

2/10 Terrible

Jada

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
considering i checked in at 12:30am… certain things could have been forgotten. BUT this place has roaches and bed bugs!!! my pillow had blood(?) on it!! outlets didnt work. tv and room phone didnt work. beds were awful. sitting on box springs and had broken head boards
Stayed 1 night in Feb 2023

2/10 Terrible

randy

Stayed 1 night in Feb 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Scott

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap but dirty.
Broken faucets, plugs, and dirty carpet and window coverings.
Stayed 1 night in Feb 2023

2/10 Terrible

Eric

Stayed 1 night in Feb 2023

8/10 Good

SUZANNA, Graham

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
quiet, easy access to freeways and restaurants.
Stayed 1 night in Feb 2023

2/10 Terrible

Angela

Stayed 1 night in Jan 2023

2/10 Terrible

Angela

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They refused to give us toilet paper. The window curtain was ripped and would not close. The phone didn't work. The wi fi didn't work. They would only let the maids clean ten rooms so the others stayed dirty. They were rude. There was no food for breakfast. Basically the entire advertisement is a lie. The owner is trying his hardest to go bankrupt by making everyone leave and it is working. I think I should get a full refund.
Stayed 2 nights in Jan 2023
Response from Baymont on Jan 31, 2023
Thank you for the feedback. After review, it looks like you chose to stay another night. Front desk also had notified that the phone at the front was available for use. Wifi was unable to operate on your particular item (Asus Laptop) from an improper hardware upgrade that was not associated with the hotels router. Toilet paper was provided at location, but was never brought up to front desk. Unfortunately at this time since you were offered other options for stay and refused. A full refund will have to be up for review. Thank you once again for your feedback.

6/10 Okay

Ronda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
It looked like an abandoned property. They apologized for poor heating in rooms. Not good in winter time. Room seemed clean enough, but the carpeting was severely stained. Room coffee was terrible. No instructions how to operate the TV, heater, or the coffee maker. I just figured it out myself. TV stations available was down to 10 stations.
Stayed 1 night in Jan 2023

6/10 Okay

Beth

Traveled with group, Business traveler
Needs updating and new things. Big fridge in 1st room...no heat..no comfortor. Needs major overhaul.

2/10 Terrible

Lawrence

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was horrible I did not even stay the last night . Roaches had to buy spray for local Walmart I fished bathroom paint.. heater did not work and no pool as advertised
Stayed 3 nights in Jan 2023

6/10 Okay

Verified traveler

Business traveler
Stayed 2 nights in Dec 2022

6/10 Okay

John

Liked: Staff & service
Disliked: Amenities
I was snookered on this one. Pictures of a breakfast bar was not the actual cold coffee and no warm breakfast in reality. Room was fairly clean but shower was broken. Also requested a ice bucket and none were available. To bad though place had possibilities.

6/10 Okay

Jacob

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Furniture needs updating.
Very dated, old furniture falling apart, peeled vaneer, bed uneven, stained bed drapes. Worked for what we were doing. A place to crash for a few hours but not very well kept.
Stayed 1 night in Dec 2022

10/10 Excellent

Cori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy
Our pet friendly room was perfect for our needs. Super easy check in process.
Stayed 1 night in Nov 2022

4/10 Poor

Daniel, BOISE

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very dated, dirty, TV does not receive stations. Towels old. Toiletries non existent. Pot smoking in other rooms and halls. Dont care if its a stae wide legalized.product dont smoke in or around.property. local kids hung out in parking lot smoking giant tubular pipes. Pool.closed however you could tell water was clear and.pumps running. Staff just dint want.to manage pool area. Never ever stay there again. Its a shame it could really be something nice with re investing in property and enforce some simple rules. Also staff tried entering at 7:00am for cleaning. Even if we were gone thats way to early for vaccims running in halls and ajoining rooms. The whole operation is extremely poor.
Stayed 1 night in Oct 2022

2/10 Terrible

Deborah

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pool closed 1 friend moved rooms since lights didn't work. I moved bad electric outlets wouldn't hold my plug for chargers or lamp that would stay plugged in and my tv was broke. So i changed rooms to slightly better. The tv worked.
Stayed 2 nights in Oct 2022