Exterior

Reviews of Gold Country Casino Resort

3.5 out of 5
Gold Country Casino Resort
4020 Olive Hwy, Oroville, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 582 out of 1000 reviews" "
Rating 8 - Good. 257 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Loreto

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They won't give me my refund for the room that I never use
Stayed 1 night in Feb 2024
Response from Zahra J. on Mar 9, 2024
Hello Loreto,I hope this message finds you well. I have investigated this matter and see that you wished to cancel your reservation after arriving before check-in time. We then advised you to cancel through the website you used to book, due to us not being able to alter reservations made via 3rd party sites. However, we never received approval from them to cancel.If you would like a refund, please contact the customer service team on the site you used to book.Thank you for your time.

6/10 Okay

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and service were great, but the bill was higher than expected when booking.
Stayed 1 night in Feb 2024

10/10 Excellent

Cristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room
Stayed 1 night in Feb 2024

10/10 Excellent

Eric, Kennewick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Taylor

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was subpar
Stayed 1 night in Jan 2024
Response from Zahra J. on Mar 9, 2024
Hello Taylor,I'm sorry to see you had a disappointing experience at our property. I've tried looking into your stay, but don't see any notes made. I welcome you to reach out to us so we can remedy any issues that may have arisen with your reservation.Thank you so much for your time.

6/10 Okay

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a basic casino hotel. Nothing too fancy but it was very clean.
Stayed 1 night in Jan 2024

10/10 Excellent

Rodney

Stayed 1 night in Jan 2024

10/10 Excellent

Pamela

Stayed 1 night in Jan 2024

8/10 Good

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Erica

Stayed 1 night in Dec 2023

8/10 Good

Nancy, Santa Cruz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here several times and always enjoy it. we just use the hotel, we don't gamble. The reason I gave 4 stars instead of 5 is that there are a couple things with the bathroom that are not convenient. There really isn't any place to hang bath towels. There isn't a makeup mirror. A nightlight would be nice (there's light with the hair dryer but it isn't enough). Otherwise, the rooms are really nice and comfortable, the food in the Acorn restaurant is great (they've changed the menu, and the coffee is great), and staff is friendly and helpful.
Stayed 2 nights in Dec 2023

10/10 Excellent

Cheryl, Union City

Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Miguel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Tina

Traveled with partner
Liked: Staff & service
Some facets not working,
Stayed 1 night in Dec 2023

4/10 Poor

thomas

Disliked: Property conditions & facilities
We're almost situated totally awkward had to turn my head Sideways from the bed to see the TV bathroom have no fans so you can't use the fan too vent smell out
Stayed 1 night in Nov 2023

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice to stay , comfortable with this big rooms .,
Stayed 1 night in Dec 2023

6/10 Okay

Nacole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again.
It was quite nice. Except room next to us their alarm went off at 4 am and lasted an hr.
Stayed 1 night in Nov 2023

6/10 Okay

Rene

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed there because it was the closest hotel to the house I was attending Thanksgiving at. I don't have interest in gambling or casino but just chose the closest hotel. Check in was a little longer than I would have hoped for since I had done all the check in online. When I left and realized that I had accidently left behind an item of clothing, I was relieved to discover that my daughter that was also a guest at the hotel, had not yet left for the 2 1/2 hour trip home. She was able to go to the hotel and get the item. The staff was ridiculous and refused to give her the item. Eventually and reluctantly, they did hand it over. Apparently, neither my daughter of any other of my family members who live in the area would be able to pick up the item and the only way I would be able to get it back would be to make a 5 hour trip to Oroville myself within 30 days. I've never left anything anywhere behind in the past and of course it was my fault but this was a pretty unnecessary harassment.
Stayed 1 night in Nov 2023

10/10 Excellent

Basilisa

Stayed 2 nights in Nov 2023

10/10 Excellent

maria

Stayed 1 night in Nov 2023

10/10 Excellent

Emma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was amazing, not sure if they gave us an upgrade for free or not but really enjoyed my stay and check in was great. Amazing staff.
Stayed 1 night in Nov 2023

8/10 Good

Laurie

Stayed 1 night in Nov 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Great service!!!!
Stayed 3 nights in Nov 2023
Response from Zahra J. on Nov 19, 2023
Hi Juan!Thanks so much for your review. I'm glad you enjoyed your stay!

10/10 Excellent

Debbie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Zahra J. on Nov 19, 2023
Hello Debbie!We appreciate your positive review and hope to see you again soon!

10/10 Excellent

Netta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property is outstanding. Room's are huge, bathrooms huge, soundproof from hallway, and neighbors great Staff makes you feel welcome. Dinning facilities excellent food great! Sports bar very comfortable. Smoke bar, very good. Overall experience 100. Hurry or take your time to experience a wonderful time ! Blessings, and thank you.
Stayed 1 night in Nov 2023
Response from Zahra J. on Nov 19, 2023
Hi Netta,I'm so glad to see you had such an amazing stay and enjoyed our amenities! Thanks for taking the time to leave a review, and we hope to see you again soon!

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
The couch was totally disgusting arms and they were dirty dark black made the whole room feel dirty
Stayed 1 night in Nov 2023
Response from Zahra J. on Nov 19, 2023
Good morning,I am so sorry to hear about this. I've looked into it and will make sure our housekeeping team addresses the couch in this room.Thank you so much for taking time to leave us some feedback.

10/10 Excellent

Carlotta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll definitely be coming back
I enjoyed my stay, everyone was very very friendly. My room was spacious and the bathtub and shower were relaxing !
Stayed 1 night in Nov 2023
Response from Zahra J. on Nov 19, 2023
Hi Carlotta!So glad to see you had a great stay! We hope to see you again soon.

10/10 Excellent

Regina

Stayed 1 night in Nov 2023

10/10 Excellent

Larry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not many tables open except for blackjack, need bigger smoke free gambling area
Stayed 1 night in Nov 2023
Response from Zahra J. on Nov 19, 2023
Hi Larry!Thanks so much for leaving us a review. We appreciate the feedback!

10/10 Excellent

Rachel

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I love Gold Country Casino Resort. The rooms are always nice, clean and comfortable. Today when we arrived we were greeted with smiles which makes you feel happy. We checked in with no issues. When we got to our room I was a bit taken back by the smell of urine as soon as the door was opened. I thought it may have been the room being stuffy but the second we entered the bathroom the smell of urine was super strong. I called front desk and was immediately offered a room change and an apology. We quickly changed rooms and the new room was fine. I love the staff here they’re always so kind.
Stayed 1 night in Nov 2023

10/10 Excellent

Raef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff, very friendly and knowledgeable, makes one feel right at home. The restaurants are nice, and if you're lucky to be staying on the 6th floor, the lovely restaurant Safire is right across from the elevators..and steps from your room. Rooms are quiet at night of course which is great, walls seem thin during the day, can hear neighbors. Isolated spot, so this will be your little city for your stay, and it's sure to be a very pleasant one. 5 STARS*****
Stayed 1 night in Oct 2023

6/10 Okay

Joseph

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Had to get a manager to receive my free room for one night that I was promised
Stayed 4 nights in Oct 2023
Response from Zahra J. on Oct 27, 2023
Hello Joseph,Unfortunately, when you book through a third-party site, we are unable to change the rates. So, if someone had a free night stay, they'd have to book with us directly to redeem it. I apologize for the inconvenience you experienced.Thank you so much for staying with us though, and we hope to see you again!

10/10 Excellent

Tou

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay
Stayed 1 night in Oct 2023
Response from Zahra J. on Oct 27, 2023
Hi Tou!I'm so glad to see you had an amazing stay with us. Thanks for staying and taking the time to leave us a review!

10/10 Excellent

Buffy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room, amazing service! No bell service and no valet, but as soon as we pulled up, security got us a bell cart and directed us to hotel check in.
Stayed 2 nights in Oct 2023
Response from Zahra J. on Oct 13, 2023
Hi Buffy!I'm glad to see you had a great time during your stay with us. Yes, unfortunately, we don't have valet at the moment, but everyone at the hotel front desk is also willing and able to help you with your luggage as well. :)Thank you so much for staying and leaving your feedback! We hope to see you again soon.

4/10 Poor

Karen A

Traveled with partner
Liked: Amenities
Dissatisfied with property very poor customer service except steak house great service
Stayed 1 night in Sep 2023
Response from Zahra J. on Oct 10, 2023
Hello Karen,I'm very sorry to see you did not enjoy your time with us. I did some investigation and didn't see any information about any issues during your stay. However, I'd be greatly appreciative to hear back from you to address what all went wrong so that we can prevent it from happening again.Thank you so much for taking the time to leave us a review, and I hope to hear more from you soon!

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Zahra J. on Oct 13, 2023
Hi Ann!Glad to see you had a great time! Thanks so much for staying!

10/10 Excellent

Shannon

Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Zahra J. on Oct 13, 2023
Hi Shannon!Thanks so much for taking the time to leave us a review! It's great to see you enjoyed your stay.We look forward to seeing you again!

8/10 Good

robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
would have like more dining options
Stayed 1 night in Sep 2023
Response from Zahra J. on Oct 27, 2023
Hello Robert,Thanks so much for staying with us and taking the time to leave feedback. We are always expanding here at GCCR and have actually opened up a new food venue. We hope to see you again soon!

10/10 Excellent

Debra

Stayed 6 nights in Sep 2023
Response from Zahra J. on Oct 27, 2023
Hello Debra,Thank you for the positive review! So glad to see you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Pool property was beautiful.
Stayed 2 nights in Aug 2023
Response from Zahra J. on Oct 13, 2023
Hi Jolene!Thanks for your review! Glad to see you had a great time at our resort (and enjoyed the pool!).

10/10 Excellent

Wenceslao

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service.
Stayed 1 night in Sep 2023
Response from Zahra J. on Oct 27, 2023
Hey Wenceslao,Thanks for leaving your feedback! We always appreciate reviews. Hope to see you again soon.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Zahra J. on Oct 27, 2023
Hey there Jim!Thanks so much for taking the time to leave us a review! I'm glad to see you had a great time with us.

8/10 Good

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were helpful and rooms are nice and clean
Stayed 1 night in Sep 2023
Response from Zahra J. on Sep 12, 2023
Thanks so much for your feedback! We hope to see you again soon.

10/10 Excellent

thresa

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms. Felt safe and comfortable. I will stay here again.
Stayed 2 nights in Jul 2023
Response from Zahra J. on Oct 27, 2023
Hello Thresa!I'm pleased to see you had a great time here and enjoyed out amenities. We hope to see you again soon!

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 and Done.
The employees were all so nice. The room was large and clean. The only problem was the TV Cable was spotty at times, couldn’t watch anything.
Room view
This is best way to try a bunch of beers in 1 sitting.
This is great idea.
Out of all of them this one was the best.
Stayed 1 night in Sep 2023
Response from Zahra J. on Oct 27, 2023
Hey Martin,Thank you so much for your feedback. I'm glad to see you enjoyed our rooms and customer service. I am very sorry for the TV issue though - we will ensure it gets taken care of. Thanks again for your review and we look forward to seeing you again!

8/10 Good

Joseph

Stayed 1 night in Sep 2023
Response from Zahra J. on Oct 27, 2023
Hi Joseph,Thanks for leaving a review! We always appreciate the feedback.

10/10 Excellent

MANIJEH, LOS ANGELES

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms! And the Acorn cafe was way beyond expectations!!
Stayed 1 night in Aug 2023
Response from Zahra J. on Sep 5, 2023
Hello Manijeh!I'm so glad to see you had a great time! We hope to see you again soon.

10/10 Excellent

Baron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Excellent stay.
Stayed 2 nights in Aug 2023
Response from Zahra J. on Sep 5, 2023
Hi Baron!I'm glad to see you had a great time with us. Thank you so much for taking the time to leave a review, and we hope to see you again soon!

8/10 Good

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Zahra J. on Sep 5, 2023
Hey there!Glad to see you enjoyed your time with us. Hope to see you again soon!