I was a fan, now I'm not.
Posted May 23, 2016
My wife and I recently attended a graduation at Chico State College, and due to high demand, we could only find a room at the Holiday Inn Express in Oroville, which is about 30 miles from Chico. Because of this demand, Holiday Inn decided to charge close to 3 times the normal rate. We have stayed on the North shore of Kauai for less. Given that the hotel rates at around 2.5 stars our expectations were not very high. However, the television service didn't work the few times we tried to watch it at night, and other guests were having the same problem. In addition, due to a small family emergency, we had to checkout of the hotel one day earlier than expected. When the reservation was made through Expedia, everything had been prepaid, and although the representatives at Expedia tried to help us and told us we would be credited, Holiday Inn would not credit us for the night we did not use. I'm sure the contract says they can do this, but from a customer service standpoint, their decision is very disappointing, especially given how much they had increased the room rate for this time period. I wonder if their decision would have been the same if the standard room rate was being applied?? I have stayed at other Holiday Inn Expresses in the past, and I am a rewards member, but I will never stay at any of their locations again, and I will be telling anyone who will listen about the poor customer service we received from this company.