Reasonable 4-star hotel IF they fix the shower
Posted Mar 24, 2017
I stay at this hotel each year when I play in Chico's local bridge tournament. The hotel offers a good 4-star experience, which is my preferred price point. My priorities are functional: everything clean, good bed, good bathroom, and good comfort control. The water temperature in the shower varied unacceptably, from alarmingly hot to uncomfortably cold. This is the second time I've had this problem at this hotel. When I mentioned this during checkout, the clerk apologized (understandable and acceptable, but not necessarily constructive) and offered me a bottled water (unacceptable). I didn't mention it for the purpose of redress; I just thought they might benefit from the information. I would have preferred a response that indicated more acceptance of responsibility and intent to correct the problem. The cooling system in the room was noisier than most. Cycling on and off during the night would have been loud enough to awaken me, so I compromised by leaving the fan in the "continuous" setting, which tended to mitigate the compressor start-up.