Ratings based on 581 Verified Reviews

4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Hotel is nice but no elevator

Posted May 15, 2017
Pros: Friendly staff
Cons: GET AN ELEVATOR!!
This is a nice hotel. A little old, but clean and very friendly staff. The problem is that they have no elevator. I was booked on the second floor and had 3 heavy bags. Not only did they not have an elevator, they have no bellhop to help you up the stairs. So, luckily the front desk clerk was able to move me to the first floor. I would prefer to not be on this floor, but had no choice. I appreciated her help.
Comment from Hotel Management
May 17, 2017 by Jennifer, Hotel Management
Dear Emily, Thank you for taking a moment to provide us with you valued feedback regarding your recent stay at Quality Inn. I apologize for not having an elevator, in the future I encourage you to ask our front desk staff for assistance in handling your luggage. We would happily help with that so that you would not have to be in a ground floor room. We hope that we will see you again in the future. Thank you for your feedback and thank you for choosing Quality Inn for your lodging needs. Kind regards, Jennifer Coppinger Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Walking distance to CSUC & downtown Chico.

Posted May 8, 2017
Went to CCAA for Track & Field event in CSUC; visited a Brewery/Restaurant for dinner & walked around downtown Chico in one day.
Comment from Hotel Management
May 8, 2017 by Jennifer, Hotel Management
Dear Sal, Thank you for taking a moment to provide us with your feedback regarding your recent experience at Quality Inn. We are pleased to hear that your stay was comfortable. We look forward to serving you with another great stay the next time you are in the Chico area. Kind regards, Jennifer Coppinger Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2017
Clean rooms. Good amenities. Location very close to downtown. Courteous staff.
Comment from Hotel Management
May 8, 2017 by Jennifer, Hotel Management
Dear Valued Guest, Thank you for taking a moment to provide us with your valuable feedback regarding your recent stay at Quality Inn. It is always a pleasure to receive positive feedback from our guests. We look forward to serving you with another great stay the next time you are in the Chico area. Kind regards, Jennifer Coppinger Manager
4 out of 5
Recommended
for Families
by A verified traveler

Family Memorial

Posted Apr 26, 2017
Pros: The greeting, checking in, the room, the breakfast room were all great.
Knew Chico well, until 1947. Returned for a family Memorial. Was totally lost. Goggle directions on how to get there from Oregon were great, until getting into Chico. Found the motel by accident. Everything else was super.
Comment from Hotel Management
Apr 26, 2017 by Jennifer, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide us with your valued feedback regarding your recent stay at Quality Inn. We are happy to hear that you were comfortable during your stay. We hope to see you again the next time you are in the Chico area. Kind regards, Jennifer Coppinger Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2017
Nice and clean room with friendly and helpful staffs.
Comment from Hotel Management
Apr 19, 2017 by Jennifer, Hotel Management
Dear Valued Guest, Thank you for your great feedback regarding your recent stay at Quality Inn. We are pleased to hear that you were happy with your stay. We look forward to seeing you the next time you are in the Chico area. Kind regards, Jennifer Coppinger Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from K

Not the best room

Posted Mar 17, 2017
I was put in a room at the end of a hall with a window into the hall. There was s light in the hall that was on all night. The blinds on the window were ineffective and I woke up at 2am and couldn't go back to sleep. At check-out, I told her staff about this issue and they were already aware of it. Why did they sell the room if they knew there was s problem? It wasn't worth the cost-
Comment from Hotel Management
Mar 19, 2017 by Jennifer, Hotel Management
Dear Matthew, Thank you for taking a moment to provide us with your feedback regarding your recent stay at Quality Inn. We apologize that the light near your room was disturbing your sleep. We hope that in the future you will give us another opportunity to provide you with a much better stay than your last. Kind regards, Jennifer Coppinger Manager
3 out of 5
by A verified traveler

Old motel

Posted Mar 4, 2017
The rooms were renovated and decent, except for the cheap pillows and not so great mattress. It was basically a crummy motel from the outside and not terribly appealing
Comment from Hotel Management
Mar 8, 2017 by Jennifer, Hotel Management
Dear Valued Guest, Thank you for taking a moment to provide us with your valued feedback regarding your recent stay at Quality Inn. I am disappointed to hear that you were not pleased with your stay. We hope that in the future you will consider giving us another opportunity to better serve your lodging needs. Thank you again for your review and thank you for choosing Quality Inn for your lodging needs. We hope to serve you with a much better stay in the future. Kind regards, Jennifer Coppinger Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 1, 2017
Great service and the room was clean and spacious. Great experience overall.
Comment from Hotel Management
Mar 3, 2017 by Jennifer, Hotel Management
Dear Valued Guest, Thank you for taking a moment to provide us with your great review regarding your recent stay at Quality Inn. It is always a pleasure to receive positive feedback from our guests. We look forward to serving you with another great stay the next time you are in the Chico area. Thank you again for your outstanding review and thank you for choosing Quality Inn for your lodging needs. All the best, Jennifer Coppinger Manager
4 out of 5
by Althea

Posted Feb 23, 2017 on Hotels
Very pleasant.
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Dear Althea, Thank you for taking a moment to provide us with such a nice review regarding your recent stay at Quality Inn. We are pleased to hear that you were content with your experience at out hotel. We look forward to serving you with another great stay the next time you are in the Chico area. Thank you again for your great review and thank you for choosing Quality Inn for your lodging needs. Kind regards, Jennifer Coppinger Manager
5 out of 5
by Deidre

Posted Feb 17, 2017 on Hotels
We had a great time Location was perfect for time spent downtown.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Dear Deidre, Thank you for taking a moment to provide us with such an outstanding review regarding your recent stay at Quality Inn. We are delighted to hear that your stay was pleasant. We look forward to serving you with another great stay the next time you are in the Chico area. Kind regards, Jennifer Coppinger Manager