Ratings based on 717 Verified Reviews

3.6 out of 5
73% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from CA.

Reunion gathering

Posted Oct 16, 2017
Pros: All the maids were excellent, giving me extra coffee when the dinning room was closed. Breakfast was also very good with grate choices.
Cons: Only negatives were that the pool was way cold and I had to go through Expedia to get a better rate. You could give us more room to say what we liked
Location: Easy to find off the freeway. Mostly had function things to so didn't sight see. My car needed work and Pep Boys was .4miles so I could walk back.
We had a pre-party at the Ramada. It was a bit far from the bar. It would have cost to much to have our own set up Snacks were minimum. Can't falt the hotel. I think it was our organizers keeping the cost down. The big gathering would be at the country club the next night. Fun had by all. All the employees were friendly and competent. When I needed to extend my stay, ( had car trouble) I kept my same room. It was more a night but helped my stress level.
3 out of 5
Recommended
for Everyone
by A verified traveler from San francisco, Bay Area

Good for a clean place to stay.

Posted Oct 16, 2017
Stayed at this hotel while visiting family. First time in this hotel. Staff was friendly and hotel was clean. We got the King “suite”, which was really just a larger room with a good size jacuzzi in the middle of the room (interesting). Room was not well lit and had one window, so it was pretty dim. Otherwise fine. The immenities were light. Only had USA Today for papers and only a few. Closest place to get another was the Denny’s down the road. Good for a quick stay.
Comment from Hotel Management
Oct 17, 2017 by Frontdesk Manager , Hotel Management
Thank you for your review! we are glad that you enjoyed your stay, we hope to see back again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Issues on arrival

Posted Oct 16, 2017
Pros: Good location to restaurant, freeway and downtown
Be careful purchasing on Expedia. Breakfast not guaranteed. This hotel had the pool closed, but not mentioned in the Expedia description. Took too long to check in, rooms are small by current standards.
2 out of 5
by A verified traveler from Bellevue, WA

couldn't get service

Posted Oct 13, 2017
Pros: good location central in Chico. decent breakfast buffet (waffles!)
Cons: service rooms promptly. get the garbage out, get the TP restocked, do not make your guests whine and play the rude customer to get service!
Every day I had garbage piling up, and no toilet paper or kleenex. I had toddlers with me, so dirty diaper bags filling the room... I had to place multiple calls to get service to the room. I stayed 6 nights and not a single day did my room get service without my having to call and pitch a fit. They kept asking if I was staying the night. What is that about? First of all, it's YOUR hotel, you can't tell how long I am staying? Why do I have to tell you this? And what does it matter? The garbage needs to be promptly cleared from the room every day, and toilet paper and kleenex need to be replaced daily. To say nothing of bath towels. This is back to basics stuff -- you can't run a hotel if you can't take out garbage and keep TP stocked.
Comment from Hotel Management
Oct 17, 2017 by Frontdesk Manager , Hotel Management
Thank you for bring tis to our attention, we apologize for any inconvenience this caused you. We have addressed this issue with our staff and have taken care of this issue. We look forward to looking forward to earning your business back!
3 out of 5
by A verified traveler

One night stop over

Posted Oct 9, 2017
Pros: Food at night was good. Bed was comfortable.
Cons: Needs updating and have a cheery staff.
Location: Do not know
The hotel was older and rooms and bathroom need updating. Bed was fine, newer mattress and bedding. Windows and baseboard not clean. Bartender was very accommodating with food that was tasty. They said they had a restaurant but there was no one in there, so we ate in bar. The front office clerk did give us buy be get one for our drink. The breakfast bar was not apppealing. I waited till we drove through McDonalds to get breakfast. We had been staying at Best Westerns the whole month and all had breakfasts that were appealing.
Comment from Hotel Management
Oct 11, 2017 by Frontdesk Manager , Hotel Management
Thank you for your feedback! We appreciate your review. We have addressed the staff and have corrected the issue. We hope to see you back soon!
3 out of 5
by A verified traveler

Posted Oct 6, 2017
It was ok for a one night stay. Room needs updating, especially bathtub and tiles. Breakfast buffet was not as good as Best Westerns. Bar menu a night was good. Bed was good. Room smelled ok.
Comment from Hotel Management
Oct 6, 2017 by Frontdesk Manager , Hotel Management
Thank you for the feedback! We are correcting the issues and our maintenance department is on top of it each and everyday. Thank you for staying with us and hope to see you soon.
2 out of 5
by A verified traveler from Morgan Hill, CA

Overpriced and Noisy

Posted Oct 4, 2017
Pros: Chose it because of the location
Cons: read above
By no fault of the hotel, we arrived with no reservation. I had confirmation #. Boo Expedia!!! Way overpriced for the condition of the hotel. Serious need of new beds. I felt like I was sleeping on a bed of nails. Also, Why on earth would you have a live band playing on Saturday night or any other night? We were in room 305, could still hear it. Had to call twice for extra bedding to be delivered. TV reception was grainy as if the satellite was being disrupted. Why wouldn't they notice that? We stayed two days.
Comment from Hotel Management
Oct 6, 2017 by Frontdesk Manager , Hotel Management
Thank you for the feedback! We are sorry to hear that your stay was not pleasant. We strive to offer great and comfortable service. We hope to earn your business back!
3 out of 5
Recommended
for Everyone
by A verified traveler from Redding, CA

Easy to find, pleasant staff

Posted Sep 28, 2017
My first trip to Chico. The hotel was easy to find, nice clean area next to Dennys. Staff were very friendly. Room was clean, you can tell they try to keep it nice even though it's a little run down. The refrigerator didn't work and the nearest ice machine was at the other end of the building down the hall. My only real disappointment was when I looked at the ceiling. The entire thing had water stains where it had leaked. I smoke so asked for a corner room so I could make a quick exit but found I was locked out so had to walk around the hotel in my ugly Jammie's to get back in. After that I walked down the hall to another exit that worked. Nice little bar with a band on Saturday night. Not a bad place over all.
3 out of 5
by A verified traveler from Reno NV

Good news and bad

Posted Sep 20, 2017
Upon our arrival we asked to be checked in early (about 1:00 p.m.) We originally were placed in the room next to the band. The clerk graciously moved us to the second floor. Unfortunately we were directly above the BAND. The band started at 8:30 p.m. and we were moved to another room at 9 p.m. The band did not quit until 12. We were grateful that we were allowed to move. Our room was clean but the bathroom door REALLY squeaked every time it was opened or shut. The management should provide WD-40 to the cleaning staff to eliminate this problem. We were not entitled to any compensation because we booked through Expedia. Also we were given two breakfast vouchers to a room with three adults.
Comment from Hotel Management
Oct 4, 2017 by Frontdesk Manager , Hotel Management
Thank you for staying with us! Sorry to hear that you had to move rooms due to the noise. We will address the issues with our staff as far as the maintenance. We hope to see you again soon!
5 out of 5
by A verified traveler from california

Bad customer service

Posted Sep 8, 2017
I will not go to this hotel again. The customer service is terrible
Comment from Hotel Management
Sep 25, 2017 by Lisa W, Hotel Management
I am sorry to hear that you need not receive the customer service that you deserved. I will be addressing this with my staff.