Ratings based on 643 Verified Reviews

3.6 out of 5
75% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Great Staff but disappointing experience

Posted Jun 7, 2017
Pros: Mostly Clean. Great Staff.
Cons: Improved fitness center
The staff was great, the breakfast was not bad. My second night I came back to my room to find my clothes were on the floor and a dirty broom was left in my room. After this alarmed me I checked the rest of the room and found a large spatter of what appeared to be dried blood on the base of the curtains. I brought it to the front desks attention and they reimbursed me with 3 free drink vouchers. Upon checking my bill it appears that the free drink vouchers were not removed from my bill. Additionally, I paid with cash for several items from the lobby and at the bar and many of these items were still charged to my room. I now have to call to correct my bill which is time-consuming.
3 out of 5
by A verified traveler

The room condition

Posted Jun 5, 2017
Cons: The bedding should be 100% ready to welcome the customers.
the bedding is not 100% ready to use when we first got into.
3 out of 5
Recommended
for Everyone
by A verified traveler

Easy access to fwy

Posted May 30, 2017
The room I stayed in was the smallest hotel room I've stayed in. Staff were friendly. Breakfast was not all that great and only had 3 items to choose from.
Comment from Hotel Management
Jun 2, 2017 by General Manager , Hotel Management
Hi there! Thank you fore taking the time to let us know about your visit. We do have a couple smaller rooms available on property. I'm sorry that this didn't fit your needs this visit and I hope we can accommodate you in one of our standard rooms in the future should you come to Chico again. Our complimentary breakfast buffet should have had eggs, breakfast meat, potatoes, fresh fruit, assorted breads, and yogurt on weekends. I will address this with the proper staff! Safe travels until next time.
4 out of 5
Recommended
for Everyone
by A verified traveler

College Reunion

Posted May 28, 2017
Pros: All
Cons: Breakfast prep.
Location: Near freeway, so close to the University and downtown
The facilities were in excellent. The pool was especially refreshing after a 90 degree BBQ that evening. The one complaint was the Breakfast was weak and the second day it was like it was the first days reheated. The eggs were dry and the sausage over cooked. Also the first day the regular coffee was empty and we had to remind the server that the half and half was still empty. it took 15+ minutes before they brought out a new pot.
Comment from Hotel Management
May 29, 2017 by General Manager, Hotel Management
Thank you for sharing your feedback! I'm so glad our property served as the perfect location for your recent trip to Chico. We do serve a daily fresh breakfast buffet, and I am sorry it was not quite up to par during your stay. I will be sure to pass on your comments to the chef as we always strive to exceed our guest's expectations and take the opportunity to improve our service to heart. Safe travels and we hope you venture our way again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from washington

Nice place for me and my dog .

Posted May 22, 2017
Though the room will nice . Bar and staff very nice ez to talk to. Josh at the front desk .. the man .. how ever i got jacked up on the last night 3x what i payed for the room before . I understand why but this was way to much 300.00 . I was all ready in the room . Dont know if i will stay there again will see .
Comment from Hotel Management
May 30, 2017 by General Manager, Hotel Management
We are so please you enjoyed the bar, room, and staff. Your stay during the week happened to overlap with a special event weekend, which is why the rates where higher. Although it standard for hotels to have higher weekend pricing, I sincerely hope that won't deter you from visiting us again. All the best until then!
2 out of 5
by A verified traveler from california

College town hotel in need of renovation

Posted May 21, 2017
This hotel has seen better days. It was clean however it needs an overhaul.
Comment from Hotel Management
May 30, 2017 by General Manager, Hotel Management
Thank you for letting us know about your visit. Our property has been proudly standing in Chico and has undergone several renovations, and is currently undergoing another revamping. We hope you will come back and visit us again soon and enjoy the improvements!
3 out of 5
Recommended
for Everyone
by A verified traveler from So. Ca.

Good location for us.

Posted May 4, 2017
Convenient to town and University; however, we usually stay at Holiday Inn Express when we travel and they have fabulous breakfasts. I must say your breakfast was very sad, not even dry cereal! No muffins or Danish. Yogurt on one day only. Had to ask for tea.
Comment from Hotel Management
May 9, 2017 by Management , Hotel Management
Dear Ellen, Thank you for taking time to share your experience. Glad you found our location convenient. Our apologies the breakfast was lacking in selections. Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 1, 2017
Cons: faucet in the bathroom
I saw a spider and ants in the bathroom. Turned on the shower and water still dripping from the faucet.
Comment from Hotel Management
May 9, 2017 by Management , Hotel Management
Dear Anonymous, We certainly apologize you experienced issues with the guest bathroom. Thank you for taking the time to let us know so we can rectify. Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Noise

Posted Apr 25, 2017
Very noisy until after 1030p because of a girls pageant.
Comment from Hotel Management
Apr 29, 2017 by Management , Hotel Management
Thank you for taking the time to review our property. We apologize for the noise from the pageant. We hope that you give us another chance in the future. Thank you for your business and safe travels.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2017
Pros: Convenient location.
Cons: front desk needs to be more organized.
Had a reservation and t road to check in at 6:00pm that night. We were told the rooms were not ready and could we wait. We waited 45 more minutes before our room was ready. We were given drink coupons as a courtesy but when we tried to use them in the lounge the bartender tried to charge us for the drinks. Very disappointing so late in the day after a 3 hour drive to Chico, California.
Comment from Hotel Management
Apr 29, 2017 by Management , Hotel Management
Thank you for taking the time to review our property. We are sad to see that you did not enjoy your stay with us. We will work hard to improve our service and make sure that this does not happen again. We hope you give us another chance in the future. Thank you for your business and safe travels.