The hotel staff harassed us. They froze our funds so we had no money. They also red flagged us for making a report about our missing money. They had construction going on which was fine except they put us right over where they were working so it shook the lamps and we couldn't hear the tv.
Comment from Hotel Management
Dec 20, 2016 by GM, Hotel Management
I am terribly sorry if you felt harassed in any way. There must be information that I am missing from this situation that made you feel that way. You stayed in our hotel 16 days, checking out and back in every 1-2 days. The renovations started prior to your first night and were well underway, and you did not make any complaints to anyone on staff. The first we heard of any unhappiness was from corporate offices, whom had received a complaint from you. We made every attempt to make you comfortable; we changed rooms several times and gave you discounts. You were made aware that renovations were still underway and would continue, yet you continued to come back on your own to rent additional nights. After a second complaint, again not made with us but with corporate offices, you were even given a free night. When you returned again, that was when we declined to extend your stay. We made this decision because the renovations that you had made complaints about were still ongoing. You were clearly unhappy, so we thought it best that you find lodging elsewhere. Days later is when we heard from corporate that you filed another complaint regarding your money. We have not, and would not freeze someone's funds. In fact, we worked with credit card processing to find out what may have caused any funds to be held. Ultimately, there was nothing on our end that caused any of your funds to be held. In conclusion, we thought it illogical to continue to rent rooms to you, being that all our attempts to make you comfortable were unsuccessful, and we had no part of any funds being held.