Lobby

Reviews of University Inn

2 out of 5
University Inn
630 Main St, Chico, CA

Reviews

4.8
Rating 10 - Excellent. 117 out of 1003 reviews" "
Rating 8 - Good. 112 out of 1003 reviews" "
Rating 6 - Okay. 147 out of 1003 reviews" "
Rating 4 - Poor. 209 out of 1003 reviews" "
Rating 2 - Terrible. 418 out of 1003 reviews" "

4.6/10

Cleanliness

6.0/10

Staff & service

4.8/10

Amenities

4.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Arin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is amazing!!! Everyone is super welcoming and friendly. It can get a little loud on weekends(because its super close to downtown), but the bed waa super comfortable, the rooms are spacious, and it's a great location with restaurants in walking distance. I would highly recommend.
Stayed 1 night in Mar 2024
Response from Dany on Mar 17, 2024
Thank you for your feedback! We enjoy having you as a guest and we're glad you enjoy our motel! We hope to continue serving you!

4/10 Poor

Debra

Traveled with family
Disliked: Cleanliness, amenities
Just not a great place, toilet way tooo close to wall, light flickered, bed uncomfortable.
Stayed 1 night in Mar 2024
Response from Dany on Mar 6, 2024
Unfortunately, we can't do anything about the toilet but if your room is not meeting your needs please let us know at the time of your stay so we can make any changes necessary to guarantee you a good stay.We hope you will give us another chance in the future!

6/10 Okay

Tommie

Stayed 7 nights in Feb 2024
Response from Dany on Mar 21, 2024
Thank you for your review. Please let us know if you have any suggestions on how we could've improved your stay! We hope to see you again soon!

10/10 Excellent

Elizabeth Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
receptionist was very nice
Stayed 2 nights in Feb 2024
Response from F.B. on Feb 27, 2024
Hi Elizabeth, thank you for your review. We hope to see you again!

2/10 Terrible

Gwen

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms smelled like bleach would not air out. There were empty alcohol bottles in the parking lot and people smoking outside of their rooms. We could not stay at this hotel and I am trying to get my refund and the hotel is charging me for the full amount I agreed to on Expedia and is not telling the truth by saying on my bank account that they are giving me a refund for amounts that were not apart of the agreed upon price. Now the hotel will not answer the phone for myself or Expedia. They say the manager will not be in for a week. It was not safe.
Stayed 2 nights in Feb 2024
Response from Dany on Feb 22, 2024
I'm sorry your stay was unsatisfactory. We gladly could've moved you into a different room if the smell was overwhelming. Also, It's not permitted to smoke inside any of our rooms, but our guests are welcome to smoke outside if they please. Unfortunately, our cancellation policy states that if you fail to cancel within 48 hours of your reservation, you are subject to a charge equal to 1 night's stay; this includes if you leave after checking in. Your entire payment, minus 1 night's stay, was refunded. If you haven't received your refund within a week, call your bank. I assure you our residence is plenty safe; we never have any issues with crime or riff-raff, and our rooms are clean. I'm sorry we were not up to your personal standards but that's no reason to leave a negative review. I hope you will consider this and give us another chance in the future.

10/10 Excellent

Jaded

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is pretty quiet, the front desk staff is very nice
Stayed 1 night in Jan 2024
Response from Dany on Feb 2, 2024
Thank you for your feedback! We're glad you enjoyed your stay and we hope to see you again soon!

2/10 Terrible

Philip

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Dany on Feb 2, 2024
We're sorry you did not enjoy your stay with us. Please feel free to call the office if you have any questions or concerns. We hope you will give us another chance in the future!

4/10 Poor

Honey

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place charged me $40 for a towel and bed sheets that were already stained when I arrived. They are so rude and uncourteous. In their online profile that said "Breakfast Included" Ha! They dont even have a coffee pot in the room let alone breakfast. The floors of the room were still dirty and the place smeeled like an old Thrift store. They door had no security lock only a single lock. There was only one waste basket in the room and the furniture had grafiti and greasey unclean surfaces. I will NOT stay here again.
Stayed 1 night in Jan 2024
Response from Dany on Feb 2, 2024
You have stayed with us many times and haven't seemed to have any issues yet. We do not advertise offering breakfast; I apologize for any misunderstandings. I assure you all of our towels are diligently checked for stains before they're folded, so it's unlikely the towels were already stained. You should've had two wastebaskets, one in the room and one in the bathroom; I apologize if one was missing. You are always welcome to request anything you might need; we will do everything we can to accommodate your request. Please feel free to call with any other concerns about your stay. I hope you will give us another chance in the future.

8/10 Good

Jaded

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The bathtub is a good size
Stayed 1 night in Jan 2024
Response from Dany on Feb 2, 2024
Thank you for your review! We are very glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dany on Feb 2, 2024
We are glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Juan

Stayed 4 nights in Dec 2023
Response from Dany on Feb 2, 2024
Thank you for your review! We hope to see you again soon!

10/10 Excellent

Giselle

Stayed 1 night in Nov 2023
Response from Dany on Feb 2, 2024
We are glad you had a satisfactory stay with us! We hope to see you again!

10/10 Excellent

Larenzo

Liked: Amenities
Staff is great
Stayed 1 night in Nov 2023
Response from Dany on Nov 8, 2023
Thank you for your review! We're glad you enjoyed your stay with us and we hope to see you again soon!

6/10 Okay

Michelle

Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Dany on Nov 8, 2023
Thank you for your feedback! Let us know if you have any suggestions on how we can improve your rating! We hope to see you again soon!

8/10 Good

Patrick, Santa Fe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location in downtown Chico
Stayed 2 nights in Nov 2023
Response from Dany on Nov 8, 2023
Thank you for your feedback! We hope to see you again soon!

8/10 Good

Rachel

Stayed 2 nights in Oct 2023
Response from Dany on Nov 25, 2023
Thank you for your rating! We appreciate your input and are glad you enjoyed your stay! We hope to see you again soon.

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Dany on Nov 4, 2023
Thank you for your review! We're glad you enjoyed your stay with us and hope to see you again soon!

4/10 Poor

Samuel

Stayed 1 night in Oct 2023
Response from Dany on Nov 2, 2023
We're sorry you weren't satisfied with your stay. Contact our office with any concerns about your stay with us or any suggestions you might have on how we can improve your visit next time! We hope you will give us another chance in the future.

8/10 Good

Rachel

Traveled with family
Liked: Property conditions & facilities
It is super close to restaurants and stores in town. The facility is so clean and tidy. They also have wonderful security which ensures the safety of its guests.
Stayed 2 nights in Oct 2023
Response from Dany on Oct 29, 2023
Thank you so much for your review! We are glad you enjoyed, and felt safe, staying with us. We hope to see you again soon!

10/10 Excellent

Humberto

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dany on Oct 26, 2023
Thank you for your review! We're glad you enjoyed your stay with us, and we hope to see you again soon!

8/10 Good

Marlon

Traveled with family
Location is great. Walking distance to downtown and surroundings.
Stayed 2 nights in Oct 2023
Response from Dany on Oct 18, 2023
Thank you for taking the time to write a review! We are glad that you enjoyed your stay with us, and we hope to see you again soon!

6/10 Okay

Amelia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Dany on Oct 18, 2023
Thank you for your review. If you have any suggestions on what we could do to better your rating please let us know! We hope to see you again soon!

2/10 Terrible

Francisco

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was full of bugs, cockroaches
Stayed 1 night in Oct 2023
Response from Dany on Oct 18, 2023
We cannot control what bugs are scurrying around outside but we are very on top of spraying our rooms/motel in order to keep any unwanted little creatures out. We will look into the issue, in the meantime please feel free to contact our office with any questions or concerns.

6/10 Okay

Jesus

Traveled with partner
Liked: Staff & service
Friendly staff
Stayed 1 night in Oct 2023
Response from Dany on Oct 18, 2023
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

8/10 Good

Alexander

Stayed 1 night in Sep 2023
Response from Dany on Oct 28, 2023
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Alexander

Stayed 1 night in Oct 2023
Response from Dany on Oct 26, 2023
Thank you for your review! We're glad you were satisfied with your stay, and we hope to see you again soon!

2/10 Terrible

Chaz

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Owners are extremely nice.. HOWEVER - I stayed for 3 night's.. but night one i walked to my room and a guy ran away from my door. I came up to my door and looked on the ground.. and there were blood splatters everywhere on the ground. AC unit doesnt count by the degrees.. idk how to explain that.. and to top it off.. no maid service.. and if you want new towels.. you have to turn them in yourself. Just one of the worst hotel experiences of my life tbh.. and i feel it is a duty to leave this review. Idk how i would feel if a mom and her kid came here to stay the night ir something. I was with me and another guy.. and it was not safe or satisfying. I literally took my possessions of value with me.. i didnt even leave them in the room. Its rhats bad. HOPE THEY TURN IT AROUND
Response from Dany on Sep 13, 2023
Thank you for taking the time to leave a review. You are always welcome to ask the housekeepers for new sheets or any other services you feel are needed. I assure you our establishment is very safe, we never have any issues with theft or break ins. We're sorry you were unsatisfied with your stay, if you have any concerns or suggestions on how we could better your experience, please give the office a call!

2/10 Terrible

Jermaine

Stayed 1 night in Sep 2023
Response from Dany on Sep 13, 2023
Thank you for your review. We're sorry you were unsatisfied with your stay! If you have any suggestions or concerns please call our office. We hope you will give us another chance in the future!

6/10 Okay

Denise

Traveled with family
Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Dany on Sep 7, 2023
Thank you for your review! If you have any suggestions on how we can improve your score please feel free to call or email the motel! We hope to see you again soon!

10/10 Excellent

Louies

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Dany on Sep 6, 2023
Thank you for taking the time to leave us a review! We are glad you enjoyed your stay and we hope that you will come again soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gteat hotel for the price!
Stayed 13 nights in Jul 2023
Response from Dany on Aug 9, 2023
Thank you for your review! We are glad you enjoyed your stay with us and we hope you will come again soon!

10/10 Excellent

Richard

Stayed 1 night in Aug 2023
Response from Dany on Aug 24, 2023
Thank you for taking the time to leave us a review! We are glad that you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Dany on Jul 28, 2023
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

2/10 Terrible

Gail

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pay more for another place. Would sleep in the car
Not good.
Stayed 1 night in Jul 2023
Response from Dany on Jul 28, 2023
I'm sorry you were disappointed with your visit. Please contact our office if you have any concerns about your stay with us! We hope you will give us another chance in the future.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Jul 2023
Response from Dany on Jul 19, 2023
Thank you so much for your review! We hope to see you back soon!

10/10 Excellent

Bronson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Dany on Jul 19, 2023
We appreciate you taking the time to leave a review! We hope to see you back soon!

6/10 Okay

Mary Dunson

Traveled with partner
Liked: Staff & service, property conditions & facilities
It was cool ,I would rent again
Stayed 1 night in Jul 2023
Response from Dany on Jul 15, 2023
Thank you for your review! We hope to see you again soon!

10/10 Excellent

Terry

Stayed 2 nights in Jul 2023
Response from Dany on Aug 3, 2023
Thank you for the review! We're glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Lino

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Dany on Jul 12, 2023
Thank you for your review! We hope to see you back soon!

8/10 Good

Maria

Stayed 1 night in Jul 2023
Response from Dany on Aug 3, 2023
We are glad you enjoyed your stay with us and we hope we will see you again in the future!

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the clean room and staff is helpful.
Stayed 3 nights in Jul 2023
Response from Dany on Jul 12, 2023
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Lino

Business traveler
Stayed 1 night in Jul 2023
Response from Dany on Jul 5, 2023
Thank you for staying with us and taking the time to write us a review! We hope to see you again soon!

8/10 Good

lisa

Business traveler
The rooms are in the process of renovation. My room had new flooring. Overall the room is no frills and definitely not a boutique hotel. but it is located in downtown Chico and is very cost effective.
Stayed 3 nights in Jun 2023
Response from Dany on Jul 5, 2023
Thank you for your review! We are glad you noticed our efforts to spruce up the motel! We're working on making it the best place to be downtown and we hope to see you back soon!

10/10 Excellent

Lino

Stayed 2 nights in Jun 2023
Response from Dany on Jul 5, 2023
Thank you so much for your review! We are glad you enjoyed your stay with us, and we hope to see you again soon!

8/10 Good

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Dany on Jul 2, 2023
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible. Dirty, doors on bathroom broken, hair on towels, floor was dusty.
Stayed 2 nights in Jun 2023
Response from Dany on Jun 24, 2023
We're sorry you were not satisfied with your stay. We pride ourselves on keeping a clean facility. Please feel free to contact management with any concerns or suggestions! Thank you.

10/10 Excellent

Kathryn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Dany on Jun 21, 2023
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Jonathan J

Liked: Cleanliness
Well spoken and friendly
Stayed 1 night in Jun 2023
Response from Dany on Jun 14, 2023
Thank you for your review! We're glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything about this motel. Compared to some of these other places in the area, this one is rising to the top
Stayed 1 night in Jun 2023
Response from Dany on Jun 7, 2023
Thank you so much for your review! We are very happy to hear that you enjoyed your stay, and we hope to see you again soon!

2/10 Terrible

Giovanni

Disliked: Cleanliness, staff & service, property conditions & facilities
First night there, room hadn't been cleaned. Staff was not available to correct and I had no choice but to sleep in a used bed after a long flight
Stayed 7 nights in May 2023