Ratings based on 100 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
44% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Apr 11, 2016 on Hotels
Comment from Hotel Management
Jun 18, 2016 by Verified Traveller, Hotel Management
Thank you for your review! Here at the Quality Inn we value all of our guests and the time they spend with us. It is a pleasure to offer excellent service to those who choose our property.. We hope you come back soon!
5 out of 5
by A verified traveler

Posted Mar 4, 2016 on Hotels
Comment from Hotel Management
Jun 11, 2016 by Anonymous, Hotel Management
Thank you for your five star review, we enjoy making our guests happy. Please come back soon!
4 out of 5
by Mike from Texas

Mandresr

Posted Feb 12, 2016 on Hotels
Good place to stay. Good pricing.
Comment from Hotel Management
Apr 16, 2016
Why thank you Mike! We look forward to your possible stay in the future and thank you for being a much appreciated guest of the Quality Inn! Corinne Jarrett Front Desk Manager Quality Inn Chicopee
3 out of 5
by george

Posted Jan 18, 2016 on Hotels
Comment from Hotel Management
Mar 26, 2016 by Quality Inn Chicopee, Hotel Management
Dear George, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Corinne J. Front Desk Manager Quality Inn 4135926171
4 out of 5
by Sam from Waldorf, MD

Good clean Hotel

Posted Dec 5, 2015 on Hotels
Stayed overnight on family business. Check-in was a breeze and staff was friendly. Bed was comfortable and linens, sheets, towels, etc. clean. Not noisy. Quiet and woke next morning to a good free breakfast. Checkout was a breeze too. Will definitely stay again.
Comment from Hotel Management
Feb 13, 2016
Dear Sam, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Property CHI General Manager Quality Inn 4135926171
4 out of 5
by Robert Landry from Chicopee Very pleasant people and very accommodating

Good stay

Posted Nov 28, 2015 on Hotels
Satisfied
Comment from Hotel Management
Feb 13, 2016
Dear Robert, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Property CHI General Manager Quality Inn 4135926171
3 out of 5
by Sue

Posted Nov 24, 2015 on Hotels
Comment from Hotel Management
Feb 13, 2016
Dear Sue, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Property CHI General Manager Quality Inn 4135926171
3 out of 5
by Denise from Bolingbrook

Posted Nov 23, 2015 on Hotels
Two night stay. Was comfortable. But the hallway and lobby looked awful. No slip protectors on the bathtub base. I was very concerned my mother-in-law was going to slip.
Comment from Hotel Management
Feb 13, 2016
Dear Denise, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Property CHI General Manager Quality Inn 4135926171
3 out of 5
by ClaireP

Not as good as I had hoped

Posted Nov 5, 2015 on Orbitz
I stayed at a variety of motels on this trip. I specifically chose a Quality Inn, because I have had good experiences with this chain in the past. Unfortunately, this particular one wasn't as good as the rest. It wasn't as clean the walls and carpet need some work. And the front door to my room looked so terrible - it just made me feel ugh when I got there at first. Inside the room wasn't so bad, though. Breakfast was advertised on the property as hot, but other than coffee/tea, it was not a hot breakfast. I paid a little bit more to stay at a Quality Inn - next time, I'll probably just pick the Motel 6 - or upgrade to something better.
4 out of 5
by Landry from New Hampshire

Bob and John and Cassie

Posted Nov 1, 2015 on Hotels
We were there only overnight but it was a nice stay.
Comment from Hotel Management
Feb 13, 2016
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Property CHI General Manager Quality Inn 4135926171