Horrible Staff: Tried to scam me for money!
Posted Jul 30, 2016 on Hotels
Horrible Staff:The hotel wanted to charge me a deposit of the cost of the entire room. I had already stayed there one night and had a reservation made by hotels.com and I did not have to leave a deposit. I extended another day and also rented a separate room as well for other family members and they wanted me to leave a deposit which was the price of the room, for each room. I had to call customer service for Best Western in the United States and they told me that the rooms were already paid for by hotels.com and that I did not need to leave a deposit. I spent an hour-and-a-half arguing with the staff and showing them payment confirmation and having customer service from the United States call the front desk of the Best Western Mirador to try and resolve this after an hour and a half they finally agreed to give me the keys to the rooms. I thought it had been resolved but when I checked out they told me that they had not received payment for the rooms and that I needed to pay for both rooms, I got on the phone again with the Best Western customer service and they told me that the rooms had already been paid for, it appeared the front desk was just trying to get money out of me knowing that I was already leaving the country and it would be impossible for me to get the money back from them or hotels.com. this was the worst experience ever and I will never stay at this hotel again and I don't know if I will stay with Best Western again.