Ratings based on 48 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by Bryan

Posted Jan 22, 2017 on Hotels
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Thank you Bryan for choosing to stay with us! We appreciate your business and look forward to you staying with us again in the future. Thanks again!
3 out of 5
by A verified traveler from Indiana

Easily located off of the highway

Posted Jan 6, 2017
The room was fine, but extremely loud. I could hear every footstep from the room above. The furnace was located outside and sounded like a jet plane taking off every 30 minutes when it kicked on. The staff woke me up trying to clean my room at 8:00am and responded rudely when I said I was still in the room.
Comment from Hotel Management
Jan 9, 2017 by MKGM, Hotel Management
Thank you for staying with us. We appreciate your business and letting us know about your stay. We strive for customer satisfaction and hope you will consider staying with us again in the future. Thanks
5 out of 5
by A verified traveler

Posted Dec 11, 2016 on Hotels
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
We appreciate your business and glad we were able to meet your needs during your stay. Thank you.
4 out of 5
by A verified traveler

Convenient

Posted Nov 17, 2016 on Hotels
Friendly staff, bed was nice, room was clean. Easy to off of the highway and plenty of food choices
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Thank you for staying with us. We appreciate your business and glad we could meet your needs. Hope you will stay with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel

Posted Nov 7, 2016
Nice staff at check-in but they couldn't explain why our GPS was unable to accurately locate them. Apparently it is an on going problem.
Comment from Hotel Management
Nov 7, 2016 by Melissa, GM, Hotel Management
Thank you for staying with us. We are sorry we could not meet your expectations using your GPS. We will work hard to look into this issue and hope you will stay with us again in the future.
3 out of 5
by A verified traveler

Posted Oct 25, 2016 on Hotels
They didn't read the notes that I asked for a crib in the room, and since I checked in late, as I said I would, I had to wait for them to find a crib before I could put my baby to bed. Then the next day, the housekeeping apparently left before 10 am on my hall, which is crazy since I'd like my room tidied up in the afternoon when I'm not using the room. Otherwise, everyone was nice and the room was comfy and great.
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
We appreciate your business and apologize for not meeting your needs of placing the crib in your room. We hope you will stay with us again in the future.
5 out of 5
by A verified traveler

Very Clean

Posted Oct 9, 2016 on Hotels
In area to visit family and travel to Kirksville for craft show. The hotel was very clean and comfortable.
Comment from Hotel Management
Oct 12, 2016 by General Manager, Hotel Management
Thank you for choosing to stay at Brookfield Best Western. We look forward to serving your needs in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Folsom, California

Posted Sep 30, 2016 on Orbitz
Nice hotel with good size room and comfortable bed. The hotel was located in a quiet location and staff were friendly.
Comment from Hotel Management
Oct 12, 2016 by BestWest, Hotel Management
Thank you for your business. We are glad we could meet your needs. We hope to see you in the future.
4 out of 5
by A verified traveler from Overland Park, KS

In Brookfield for family event

Posted Sep 12, 2016 on Hotels
Nice clean room, friendly staff. My only complaint is that the AC was VERY cold and impossible to turn down. I finally just turned the system off to get the room to warm up a bit.
Comment from Hotel Management
Oct 12, 2016 by General Manager, Hotel Management
We appreciate you letting us know about the air conditioning unit. We will let our maintenance personnel know of this issue. Hope we can serve your needs in the future.
5 out of 5
by A verified traveler

nice clean place to stay

Posted Sep 8, 2016 on Hotels
The staff was very friendly and helpful. The beds are very comfortable. The rooms are also quiet.
Comment from Hotel Management
Oct 12, 2016 by General Manager, Hotel Management
Brookfield Best Western appreciates your business and all your nice comments.