Exterior

Reviews of Best Western Plus Regency Inn & Conference Centre

3 out of 5
Best Western Plus Regency Inn & Conference Centre
32110 Marshall Rd, Abbotsford, BC

Reviews

8.4

Very Good

Rating 10 - Excellent. 487 out of 1004 reviews" "
Rating 8 - Good. 312 out of 1004 reviews" "
Rating 6 - Okay. 108 out of 1004 reviews" "
Rating 4 - Poor. 45 out of 1004 reviews" "
Rating 2 - Terrible. 52 out of 1004 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Thanks to the lady at the reception for securing us with a taxi at 4:00 am.
Stayed 1 night in Apr 2024
Response from BW Front Desk Team on Apr 17, 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back! Best Regards,Best Western Staff

10/10 Excellent

charlen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Keep up the good work
Stayed 1 night in Apr 2024
Response from BW Front Desk Team on Apr 15, 2024
Thank you for your kind words! It's always our aim to exceed expectations and provide a memorable stay. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Best Western Staff on Apr 16, 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back!Best Regards,Best Western Staff

10/10 Excellent

Leica

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Excellent service and the room was outstanding.
Stayed 1 night in Apr 2024
Response from BW Front Desk Team on Apr 15, 2024
Thank you for your kind words! It's always our aim to exceed expectations and provide a memorable stay. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Mami

Liked: Amenities
Super clean and comfortable
Stayed 1 night in Apr 2024
Response from BW Front Desk Team on Apr 15, 2024
Thank you for your kind words! It's always our aim to exceed expectations and provide a memorable stay. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Have to say that the staff are friendly and helpful the cleaning staff are fantastic they do a great job
Stayed 1 night in Apr 2024
Response from Best Western Staff on Apr 13, 2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that our staff, both at the front desk and cleaning team, left a positive impression on you. Providing friendly and helpful service is our priority, and we're delighted that you found our cleaning staff's work to be fantastic. We look forward to welcoming you back for another great stay in the future!Regards,Best Western Staff

4/10 Poor

Marcin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor options for breakfast- room did not resamblw pictures and did not reflect price
Stayed 4 nights in Apr 2024
Response from Warm Regards, Best Western Plus on Apr 9, 2024
I'm sorry to hear about your disappointing experience with breakfast. It's always disheartening when the reality doesn't match our expectations. Your feedback is valuable, and I'll make sure to pass it along to the appropriate team so they can address any discrepancies. We strive to provide our guests with a satisfying and enjoyable stay, and I apologize that we fell short of that goal during your visit. We hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Terry

Liked: Amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from front desk on Apr 8, 2024
"Thank you for sharing your feedback! It's great to hear that you had such a positive experience during your stay." Looking forward to welcome you back.

10/10 Excellent

Patrick

Traveled with family
Liked: Property conditions & facilities
Cleanest place I’ve ever stayed at inside & out!
Stayed 1 night in Apr 2024
Response from front desk on Apr 8, 2024
"Thank you for sharing your feedback! It's great to hear that you had such a positive experience with cleanliness during your stay." Looking forward to welcome you back.

8/10 Good

allan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well managed
Stayed 1 night in Apr 2024
Response from pk on Apr 7, 2024
Dear allan,Thank you so much for your kind words and positive feedback regarding our hotel property. We are thrilled to hear that you found our establishment to be clean and well-managed during your stay.Warm regards.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent and the breakfast offered a variety of food. It was great that they have coffee at the lobby 24/7.
Stayed 1 night in Apr 2024
Response from pk on Apr 7, 2024
Dear diana,Thank you so much for your kind words and positive feedback regarding our hotel property. We are thrilled to hear that you found our establishment to be clean and well-managed during your stay.Your satisfaction is our utmost reward, and we look forward to welcoming you back to our hotel in the future. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know.Warm regards.[

10/10 Excellent

Lisa

Clean, quiet and comfortable bed.
Stayed 1 night in Apr 2024
Response from front desk on Apr 6, 2024
Thank you so much for your feedback.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bedding
Stayed 1 night in Mar 2024
Response from BW Front desk team on Apr 6, 2024
We're thrilled you enjoyed your stay with us. Your feedback means a lot to us and motivates us to keep up the good work. If you have any further suggestions, feel free to reach out.

10/10 Excellent

Chuanhua

Liked: Amenities
good
Stayed 1 night in Apr 2024
Response from front desk on Apr 5, 2024
We're thrilled you enjoyed your stay with us. Your feedback means a lot to us and motivates us to keep up the good work. If you have any further suggestions, feel free to reach out.

8/10 Good

Stephy

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was great.
Stayed 2 nights in Mar 2024
Response from Regards,Best Western Plus on Apr 1, 2024
Thank you for taking the time to leave us such a positive review! We're delighted to hear that you enjoyed our breakfast during your stay. Providing a satisfying and delicious breakfast experience is one of our top priorities, and it's rewarding to know that we hit the mark.We truly appreciate your kind words and hope to welcome you back for another fantastic stay in the future.

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean quiet peaceful stay! Breakfast was amazing as always. Great friendly staff.
Stayed 3 nights in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for your glowing review! We're thrilled to hear that you had a peaceful and enjoyable stay with us, and that you found our breakfast amazing and our staff friendly. We strive to provide a top-notch experience for all our guests, and we look forward to welcoming you back for another wonderful stay soon!Best Regards,Best Western Staff

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great and kept very clean. We did ask for earplugs as the loud, party crowd was a bit much but they were out.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed our breakfast and cleanliness standards. We apologize for any inconvenience caused by noise disturbances, and we'll ensure to replenish our earplug supply to better accommodate our guests' comfort in the future. We appreciate your understanding and hope to welcome you back for another enjoyable stay soon!Best Regards,Best Western Staff

4/10 Poor

bhawanpreet

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
we were at ground floor and whole night the people who stay top of us. we can hear their footsteps. whole night i couldn't sleep properly. I got sick because of that restlessness.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
We're truly sorry to hear about the disturbance you experienced during your stay. Ensuring our guests' comfort is our top priority, and we regret that we fell short in providing you with a peaceful environment. Your feedback is invaluable, and we'll take immediate steps to address noise issues to prevent similar occurrences in the future. We hope you'll consider giving us another chance to exceed your expectations on your next visit.Best Regards,Best Western Staff

2/10 Terrible

Carrie

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were rude and useless we took 20 mins to locate our room and they told us 4 times the rooms ready and it wasn’t I walked in on the cleanning ladies cleanning the room only to wait in the lobby. Horrible experience!
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
We're deeply sorry to hear about your disappointing experience with our staff and room allocation. This is certainly not the level of service we aim to provide. Your feedback is invaluable, and we'll address these issues immediately to ensure they don't happen again. Please accept our sincerest apologies, and we hope to have the opportunity to make it up to you in the future.Best Regards,Best Western Staff

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find just off the highway.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for your review! We're thrilled that you found our hotel easy to locate just off the highway. We strive to provide convenient access for our guests and hope to have the pleasure of welcoming you back soon!Best Regards,Best Western Staff

8/10 Good

Neal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and close to airport and to amenities.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for your kind review! We're delighted to hear that you found our hotel conveniently located near both the airport and amenities. We hope to welcome you back for another enjoyable stay in the future!Regards,Best Western Staff

10/10 Excellent

Chantel

Liked: Cleanliness, staff & service, property conditions & facilities
Cab service was quick
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 30, 2024
Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you had a wonderful stay with us.Your feedback means the world to us, and we truly appreciate you taking the time to share your positive experience. We strive to provide exceptional service and a comfortable stay for all our guests, and we're delighted that we succeeded during your visit.We hope to have the pleasure of welcoming you back soon for another memorable stay.Warm regards,Best Western Staff

8/10 Good

ROBERT

Stayed 1 night in Mar 2024
Response from BW Front Desk Team on Apr 19, 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back! Best Regards,Best Western Staff

8/10 Good

Nancy

Liked: Staff & service, amenities
Staff were very nice to deal with. I stayed here a few years back, but I probably would not have stayed here if renovations hadn't been done. Found the room very nice. What I would suggest for improvements. Room 102 has no hooks/shelf or anything to place your bath towel close to the tub. Also it needs a shelf to place a makeup bag/shaving kit on near the sink, as there is insufficient space on the side of the sink.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 30, 2024
Thank you for taking the time to share your experience with us. We're delighted to hear that you found our staff accommodating and enjoyed your stay after the renovations.Your suggestions for improvements regarding Room 102 are greatly appreciated. We will certainly take them into consideration to enhance our guests' comfort and convenience. We'll make sure to address the lack of hooks, shelves, and storage space near the tub and sink areas.Your feedback is invaluable to us, and we'll share it with our team to ensure that we continue to provide exceptional service and amenities to all our guests.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Best RegardsBest Western Staff

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 30, 2024
Thank you for taking the time to leave us such a positive review! We're delighted to hear that you enjoyed our breakfast during your stay. Providing a satisfying and delicious breakfast experience is one of our top priorities, and it's rewarding to know that we hit the mark.We truly appreciate your kind words and hope to welcome you back for another fantastic stay in the future.Regards,Best Western

10/10 Excellent

Adobi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from Warm regards,Best Western Staff on Apr 4, 2024
Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you had a wonderful stay with us. We truly appreciate you taking the time to share your positive experience. We strive to provide exceptional service and a comfortable stay for all our guests, and we're delighted that we succeeded during your visit.We hope to have the pleasure of welcoming you back soon for another memorable stay.

10/10 Excellent

Trevor

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 30, 2024
Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you had a wonderful stay with us.Your feedback means the world to us, and we truly appreciate you taking the time to share your positive experience. We strive to provide exceptional service and a comfortable stay for all our guests, and we're delighted that we succeeded during your visit.We hope to have the pleasure of welcoming you back soon for another memorable stay.Warm regards,Best Western Staff

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it, I ill definitely stay again
Stayed 3 nights in Mar 2024
Response from Front desk on Mar 28, 2024
Thank you so much for taking the time to leave such a wonderful review! Your feedback means a lot to us, and we're thrilled that we could meet your expectations. We look forward to welcoming you back soon for another memorable stay!

10/10 Excellent

Alyssa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice clean room and the breakfast was very good
Stayed 2 nights in Mar 2024
Response from front desk on Mar 26, 2024
We're delighted to hear that you enjoyed your stay with us! Thank you for your kind words about our friendly staff, clean rooms, and delicious breakfast. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable experience in the future

4/10 Poor

crystal

Disliked: Staff & service, amenities
The staff at check-in was kind of rude. I booked through Expedia and was not aware they didn't accept debit MasterCard. I was told upon arrival that they would need to take a $250 deposit instead of the $50 regularly required and it was stressed that I needed to check out with the same debit card I was using to check-in with. When I finally found my room, the front desk called the room twice to confirm the spelling of my last name and then again to verify I would be using the same card to check out with. It was all highly annoying.
Stayed 1 night in Mar 2024
Response from front desk on Mar 26, 2024
We sincerely apologize for the inconvenience and frustration you experienced during the check-in process. It's disappointing to hear that our staff did not provide the level of service and understanding that we strive for.We understand that the requirement of a 250 deposit instead of the usual 50, as well as the insistence on using the same debit card for check-out, can be frustrating, especially when not communicated clearly in advance. We will review our procedures to ensure that such policies are communicated effectively to guests at the time of booking and upon arrival.Additionally, we apologize for the repeated calls to your room, which must have been disruptive and unnecessary. We will address this with our front desk staff to ensure that such interruptions are minimized in the future.Your feedback is invaluable in helping us improve our services, and we appreciate you bringing these issues to our attention. If there's anything else we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you back for a much smoother and more pleasant experience.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from BW Front Desk team on Mar 25, 2024
Thank you for your feedback. We look forward to welcome you for another amazing stay at our property.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from front desk on Mar 19, 2024
Thank you for your feedback.

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from BW Front desk team on Mar 18, 2024
Thank you for your feedback. We look forward to welcome you for another amazing stay at our property.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The room was quiet and clean. It was in the building across the parking lot which I found weird. The building felt empty which made me a little nervous as I was by myself.
Stayed 1 night in Mar 2024
Response from front desk on Mar 16, 2024
"Thank you for your feedback! We're glad to hear that you found the room quiet and clean. We understand your concern about its location and the empty building nearby. Rest assured, we prioritize the safety and comfort of our guests, and we'll take your comments into consideration to ensure a more reassuring experience for future visits. We appreciate your patronage and hope to welcome you back soon."

10/10 Excellent

Patrick, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from BW Front Desk team on Mar 17, 2024
Thank you for your feedback. We look forward to welcome you for another amazing stay at our property.

10/10 Excellent

Parminder singh

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from BW front desk team on Mar 15, 2024
Thank you for your feedback.

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to your room
Stayed 1 night in Mar 2024
Response from BW Front Desk team on Mar 13, 2024
Thank you for your response. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back for another wonderful stay in the future.

10/10 Excellent

Bradley

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was very helpful, they kept our bags for a few hours when we arrived early. They also checked us in early, around 1pm when check in is usually 4 pm. Their pool is nice, although we didn't use it ourselves. Eating area is nice also, we got food delivered and ate down there instead of in our room. We had a nap in the afternoon, our room was very dark when we closed the curtains and use pillows to block the light. Overall a very pleasant experience so far, one of the better hotel experiences we've had.
Stayed 1 night in Mar 2024
Response from BW Front Desk team on Mar 13, 2024
Thank you for your response. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back for another wonderful stay in the future.

10/10 Excellent

Cauleene L.

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
The Beat Western in Abbotsford from our arrival
Stayed 1 night in Mar 2024
Response from BW front desk team on Mar 13, 2024
Thank you for your response. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back for another wonderful stay in the future.

8/10 Good

Varinder

Stayed 1 night in Mar 2024
Response from Warm regards,Best Western Staff on Apr 1, 2024
Thank you so much for your fantastic 4/5 review! We're thrilled to hear that you had a wonderful stay and we truly appreciate you taking the time to share your positive experience. We strive to provide exceptional service and a comfortable stay for all our guests, and we're delighted that we succeeded during your visit.We hope to have the pleasure of welcoming you back soon for another memorable stay.

8/10 Good

Valerie

Liked: Cleanliness, staff & service
Great spot for a night!
Stayed 1 night in Mar 2024
Response from BW front Desk team on Mar 13, 2024
Thank you for your response. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back for another wonderful stay in the future.

10/10 Excellent

VANESSA

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service - very clean rooms
Stayed 2 nights in Mar 2024
Response from BW Front Desk on Mar 11, 2024
Thank you for your feedback.

10/10 Excellent

Nicole

Traveled with family
The only downside is that their fitness center is very small. They only have free weights that go up to 15lbs a machine pec deck, machine chest press, Roman chair and a bunch of cardio machines.
Stayed 1 night in Mar 2024
Response from BW front desk on Mar 10, 2024
Thank you for your feedback.

10/10 Excellent

Frieda

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for work stay.
Stayed 10 nights in Feb 2024
Response from BW front desk on Mar 10, 2024
Thank you for your feedback.

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from BW front desk on Mar 10, 2024
Thank you for your feedback.

10/10 Excellent

Prabhjot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 1 night in Mar 2024
Response from BW front desk team on Mar 7, 2024
Thank you for your feedback.

8/10 Good

Don

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Family Restaurant food and service was great!
Stayed 1 night in Mar 2024
Response from BW front desk team on Mar 6, 2024
Thank you for your feedback.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from front desk on Mar 5, 2024
Thank You for your feedback.

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from BW Front Desk team on Mar 3, 2024
Thank you for your feedback.

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and ht were nice.
Stayed 2 nights in Feb 2024
Response from BW Front Desk on Feb 28, 2024
Thank you so much for taking the time to leave such a kind review! We're thrilled to hear that you enjoyed your weekend at our hotel. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the future. If there's anything specific that stood out to you or any suggestions you may have for improvement, we'd love to hear them. Your feedback is invaluable to us. Safe travels and we hope to see you again soon!