Ratings based on 535 Verified Reviews

4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by YOKO

YokoHEAVEN

Posted Aug 16, 2017 on Hotels
My family and I stayed here for one night and it was a perfect experience in Yokohama. The hotel is located right beside China Town and few steps away from beautiful park. Now, let's talk about the complimentary bottles of water and toiletries. Even if you forget your toothbrush there, will be plenty waiting for you. We would definitely stay here again, hopefully for longer. :)
Comment from Hotel Management
Aug 30, 2017 by Mai, Hotel Management
Thank you for staying with us the other day. Also, thank you for your grateful comments. I'm so glad to hear that. We dont have complimentary bottles of water before, but now we have them for the guest. As you said, we are located very convenient area for sightseen or business etc. You can have a look beautiful scenery if you can go to Yamashita park or read brick or osambashi cruise terminal etc. Yokohama is like a harver city, so you can feel extraordinary power. We are waiting for your next coming. Thank you very much.
5 out of 5
by Teresa

Posted Jul 17, 2017 on Hotels
The air conditioner did not work well. The room never cooled down.
Comment from Hotel Management
Jul 21, 2017 by Mai, Hotel Management
Thank you for staying with us the other day. We are terribly sorry that you could not use the air conditioner properly. We will check the air conditioner and hope all guests can stay comfortable. Thank you for your comments. When you are coming to Japan next time, please visit us again. Thank you very much. Front clark kobayashi
5 out of 5
Recommended
for Everyone
by A verified traveler from INA

Nice hotel, close to all attraction place

Posted Jun 28, 2017
Very comfortable. Highly recommended. Nice and very clean room.
Comment from Hotel Management
Jul 2, 2017 by HOTEL MONTEREY YOKOHAMA, Hotel Management
Thank you for staying with us the other day. We are extremely glad to hear that you enjoyed us. Also, thank you for recommend us. As you said, there are some attraction place nearby. When you are coming to Japan next time, please visit us again. We are waiting for your next coming. Thank you very much. Front clark kobayashi
5 out of 5
by A verified traveler

Nice and comfortable hotel

Posted May 24, 2017 on Hotels
Nice and comfortable hotel
Comment from Hotel Management
May 28, 2017 by Mai, Hotel Management
Thank you for staying with us the other day. Also, thank you for your comments. We are so glad to hear that you felt comfortable with us. When you are coming to Japan next time, please visit us again. Thank you very much. Front clark kobayashi
5 out of 5
by Olivia

Posted May 20, 2017 on Hotels
Comment from Hotel Management
May 23, 2017 by Mai, Hotel Management
この度はホテルモントレ横浜にご宿泊ありがとうございました。 またのご利用をお待ち致しております。
3 out of 5
by A verified traveler

Posted May 15, 2017
A very expensive hotel with smoking floors that smell like you took a deep dive into an ash tray. If you book for a view, make sure you have a non-smoking room with a bay view as the number of rooms is very limited.
Comment from Hotel Management
May 17, 2017 by HOTEL MONTEREY YOKOHAMA, Hotel Management
Thank you for staying with us the other day. We are sorry that we could not offer you non smoking room. If it's available, of course we can arrange. However, in the case of fully booked, we can not offer you non smoking room. Please understand this situation. We are waiting for your next coming. Thank you very much.
5 out of 5
by Roger

Great hotel, great location and excellent service

Posted May 11, 2017 on Hotels
Unlike typical hotels in the area (based upon reports from colleagues) the rooms are large and comfortable. The breakfast selection is excellent, catering for various international tastes. The location is perfect, in that it is opposite a pretty park, next to the sea. 5 minutes walk to Chinatown. On a personal note, the staff went out of their way to assist me during an emergency (loss of wallet). The only downside I can report is that there is no wifi in the restaurant where breakfast is served, and given that the wifi is excellent in the room (and free) I assume that it is intentional.
Comment from Hotel Management
May 16, 2017 by Mai, Hotel Management
Thank you for staying with us the other day. We are extremely glad to hear that you really enjoyed us. When we heard you lost your wallet, we very worried about you. We did the best thought we are sorry that we could not do everything because of the privacy. You need to be there all the time to avoid any trouble, if you would like to ask to the police about your belongings. Also, we are terribly sorry that you could not use wifi on the 13 floor. Basically, you can use it included 13 floor. Probably it might be used by many customer and was not working properly. We are sorry for that situation. As you said, we are close from a lot of sightseen area. When you are coming to Japan next time, please visit us again. We are looking forward to seeing you again. Thank you very much. From front clark kobayashi
5 out of 5
Recommended
for Everyone
by A verified traveler

Welcoming and close to bay

Posted Apr 3, 2017
Near to port/bay area, great view from rooms on port side. Easy to reach from metro, gardens outside a nice touch to the area.
Comment from Hotel Management
Apr 5, 2017 by HOTEL MONTEREY YOKOHAMA, Hotel Management
Thank you for staying with us the other day. We are extremely glad to hear that you really enjoyed Yokohama. Sea view is quite populer at hotel monterey yokohama. It's amazingly spectacular. When you are coming nearby, please visit us. We are waiting for your next coming. Thank you very much. front clark kobayashi
5 out of 5
by Jenny

Fantastic hotel

Posted Apr 1, 2017 on Hotels
Fantastic hotel- very spacious rooms. Amazing selection for breakfast. Train stations are a short walk. Doll museum, Chinatown and Cherry blossom gardens are also only a few minutes away
Comment from Hotel Management
Apr 5, 2017 by Mai, Hotel Management
Thank you for staying with us the other day. We are extremely glad to hear that you really enjoyed Yokohama. We are located nearby many sightseen place such as china town, redbrick, Osambashi cruising terminal etc. Also, you can enjoy Sakura nowadays as well. You can have a look only few weeks When you are coming nearby, please visit us. We are waiting for your next coming. Thank you very much. front clark kobayashi
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Great Hotel in Yokohama

Posted Mar 7, 2017
Pros: At 26sq m it is spacial for 3 adults. The bed is firm but not too hard. The shower is very powerful and nice.
Cons: Nothing
Location: It is close to many attractions including China Town, Cup Noodle Museum etc.
We stayed in Yokohama for 1 night on our way to Mt Fuji. We went to China Town in the evening and discovered probably the biggest China Town we have visited. In terms of size it is about the same as that in San Francisco but the number of restaurants is definitely more. The food is very nice and had a lot of varieties. Will go back again.
Comment from Hotel Management
Mar 10, 2017 by HOTEL MONTEREY YOKOHAMA, Hotel Management
Thank you for staying with us the other day. Also, thank you for your grateful comments. We are located very convenient place to go to sightseen area. When you are coming to nearby, please visit us again. As for China town, it's quite big. It takes more than 15 mins from corner to corner. I hope you enjoy huge china town. We are waiting for your next coming. Thank you very much. front clark kobayashi