Ratings based on 635 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Las Vegas, Nevada
highly recommended!Posted Oct 15, 2017
Charming hotel with tons of character! Friendly English speaking staff with awesome close access to restaurants, local subway, and grocery. We loved being to close to the beautiful Yamashita Park. Will stay again!
for Everyoneby A verified traveler from San Francisco, CA
Great hotel across from the Cruise Ship PortPosted Oct 11, 2017
Great location. Walk to train line, China Town, restaurants. Wonderful hotel view of the park and Cruise Ship terminal. Would definitely stay here again. Thank you Hotel New Grand!!!!!
for Everyoneby A verified traveler
Nice HotelPosted Sep 28, 2017
Cons: Free ice
Location: Good restaurants & China Town
Charged for ice! Otherwise very a very nice property
for Everyoneby A verified traveler from san diego
Great locationPosted Sep 25, 2017
On waterfront, across from city park. Numerous restaurants near, two blocks from the big Chinatown.
for Everyoneby A verified traveler from Sydney, Australia
Close to park and Cruise TerminalPosted Sep 24, 2017
Pros: Right in front of a park, and close to eateries, Chinatown, subway, very professional and helpful staff.
Cons: I could not think of anything significant.
Location: Right in front of a park, and close to eateries, Chinatown, subway. Walk to the park and enjoy a nice vantage point to take pictures of the vicinity.
We booked this hotel due to the proximity to the Cruise Passenger Terminal. We were pleasantly surprised about its location. Right in front of a park, and close to eateries, Chinatown, subway, very professional and helpful staff made our stay, a very pleasant and exciting one.
for Everyoneby A verified traveler from Ak
Great hotel for sightseeing YokohamaPosted Sep 22, 2017
This hotel is very close to Chinatown and takes not even 5 minutes walking. It's located in front of Yamashita park, the best location!! I stayed with my husband, daughter and parents, so had to book 2 rooms. At the check-in they gave us rooms next each other; can be connecting rooms. It was perfect for us!! I really really appreciated and happy about that!! The staff are very kind and I really want to stay in this hotel again if we visit to Yokohama area in the future!!!
by Robert S
It is just too old and they have not updated.Posted Jul 11, 2017 on Hotels
I guess most to the great reviews are just because it is old and it's history. The lobby is pretty and staff attentive but room is small for the price and the AC is terrible. I asked for them to fix it and they finally admitted that it is not really individuals controlled. Our was on max and too hot to sleep. They gave us a fan (Which is tough as there are very few outlets in the room). Next time a more modern or up to date. By the way, I had 3 night stay and found probe;ems right away and they refused to refund night 2 o 3.
Posted Jul 4, 2017 on Hotels
Perfect locationPosted Jun 20, 2017 on Hotels
My room was tiny and quite dated, but it was in the old part of the hotel. Still, it was comfortable, and the bed was great. The service and facilities were outstanding. The location is perfect!
Posted Jun 8, 2017 on Hotels