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Service overall has been good. However with Concierge service it could have been friendlier, I can see that they are busy with busy check out with a group just left before we came down. However a simple good morning or acknowledgement would have gone a long way instead of being a little moody. In ...
We had a mid week stay in Sydney for a recent festival and the Mercure was the perfect place to stay. The short walk to Central Station meant that we could return to the hotel during the day and still attend all our events on time in the evenings.
Wonderful staff, very courteous and helpful. Fantastic welcome and willing to go the extra mile to make you feel at home. The room was lovely; very comfy bed and great views from our corner room on the 19th floor over Sydney's harbour to the west of the bridge. Sunsets were spectacular. The hotel ...