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Reviews of Ayres Hotel Chino Hills – Ontario

3 out of 5
Ayres Hotel Chino Hills – Ontario
4785 Chino Hills Parkway, Chino Hills, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 732 out of 1001 reviews" "
Rating 8 - Good. 180 out of 1001 reviews" "
Rating 6 - Okay. 49 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 23 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Clarissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cozy and huge rooms
Stayed 1 night in Apr 2024

6/10 Okay

Erez

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was not great
Stayed 2 nights in Apr 2024

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Stephen

Really beautiful
Stayed 1 night in Apr 2024

10/10 Excellent

Angelina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels very nice for the price. Full breakfast in the morning was a treat & the general decor of the hotel and rooms feels very fancy. Lovely pool and hot tub.
Stayed 1 night in Apr 2024

10/10 Excellent

Aida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay. Hotel room did look a little outdated.
Stayed 1 night in Feb 2024

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thank you we enjoyed our stay
Stayed 4 nights in Mar 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Raquel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go-to hotel when we have stuff to do around Chino Hills and we always enjoy our stay. Staff is friendly and always welcoming. Rooms are clean and very spacious. Breakfast has many options. We feel safe and the area is quiet. We just LOVE this place!
Stayed 2 nights in Mar 2024

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful, the rooms were very spacious. The breakfast was wonderful! Felt very safe very pleased will stay there for future vacations!👍😊
Stayed 1 night in Mar 2024

10/10 Excellent

Leif

Liked: Cleanliness, staff & service, property conditions & facilities
No towels or water cups in the athletic center but otherwise room was excellent and breakfast very well done! Thanks for a great stay and I will use again.
Stayed 1 night in Mar 2024

10/10 Excellent

Kary

Traveled with partner
Liked: Amenities, property conditions & facilities
Beautiful patio room with a view of the gardens! Loved it here!
Stayed 2 nights in Mar 2024

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and professional!!
Stayed 1 night in Mar 2024

10/10 Excellent

Salvatrice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is lovely! Our room was well-apportioned and clean! The housekeeping staff is fabulous! The complimentary daily breakfast offered a variety of fresh foods prepared with care. Chino Hills area has many restaurants.
Stayed 4 nights in Mar 2024

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My one and only complaint would be that there is only 1 hook in the rooms to hang anything on. This is a common situation in all hotel rooms. Even if you spend $400 per night, still only 1 hook on the back of the bathroom door.
Stayed 3 nights in Mar 2024

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a few hiccups the AC thermostat wasn’t functioning that well, and the sink area wasn’t completely clean but still a great place to stay walking distance from dining and a great boba place nearby as well!
Stayed 1 night in Mar 2024

10/10 Excellent

Ruben, Lamont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, beds were comfortable, complimentary breakfast was excellent with great choices to choose from. I will definitely stay here again.
Stayed 1 night in Mar 2024

8/10 Good

Donna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The heater in the room was noisy.
Stayed 1 night in Feb 2024

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very nice.
Stayed 1 night in Feb 2024

10/10 Excellent

Babak

Stayed 1 night in Feb 2024

6/10 Okay

V

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Mar 6, 2024
Dear V, Thank you for rating your recent stay! Although we wish you had a 5-star visit, we appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience the next time you're in the area. Sincerely, Steve Wheatley General Manager

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Roxanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Sanjit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality Hotel with all the amenities, nice staff, sufficient breakfast, nice beds, clean room, excellent ambiance, and great value.
Stayed 2 nights in Feb 2024

10/10 Excellent

Elizabeth

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Feb 2024

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay!
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice hotel
Stayed 1 night in Feb 2024

4/10 Poor

ZACHARY

Traveled with partner
Liked: Cleanliness, staff & service
This property delivers in terms of amenities and service. What I was disappointed with my stay was the fact I call ayres to confirm the hot tub was open as that was the main feature of our choosing them. I booked, drove straight there on a non refundable room to find the hot tub was closed. Now mind you when I did call, I was put on hold and was told management confirmed it's open. I feel im eserve a coupon for a free nights stay from the property.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Zachary, Thank you for taking the time to write a review based on your recent stay! We are thrilled that you were satisfied with the amenities we offer and the service you received from our team. I sincerely apologize for any inconvenience you may have encountered regarding our closed hot tub during your time with us. Unfortunately, the hot tub heater malfunctioned after we received your initial inquiry, so we had to shut it down. Our goal is to provide exceptional accommodations, and we are disappointed we fell short. We have issued a discount on your stay for the trouble you experienced. If you are ever in the area again, we would love to have the opportunity to welcome you back for the 5-star visit you most deserve. Sincerely, Steve Wheatley General Manager

10/10 Excellent

Rich

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

honghao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall 8/10
Stayed 1 night in Feb 2024

10/10 Excellent

Fidel

Liked: Cleanliness, staff & service, property conditions & facilities
Property had a good amount restaurants in the area
Stayed 2 nights in Feb 2024

8/10 Good

V

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Juan

Liked: Amenities, property conditions & facilities
Nice
Stayed 2 nights in Dec 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every month, staff and customers are very friendly and polite. Thank you ♥️
Stayed 3 nights in Jan 2024

6/10 Okay

Mary Grace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THe location is not in the main street. Too far. the walls are paperthin
Stayed 1 night in Jan 2024
Response from General Manager on Feb 8, 2024
Dear Mary Grace,Thank you for your rating and review! I sincerely apologize for any inconvenience you may have encountered during your recent stay. Although we wish you had an exceptional experience, we appreciate your feedback and hope to have the chance to welcome you for a 5-star visit the next time you're in the area.Sincerely,Steve Wheatley General Manager

10/10 Excellent

chang heon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent !

10/10 Excellent

Raghuraman

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and the staff were very friendly.
Stayed 1 night in Dec 2023

8/10 Good

Nikki

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Murray, O'Neals

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class physical, customer service, not in that order.
Stayed 1 night in Jan 2024

8/10 Good

Lizeth

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Kid/family friendly. Would stay again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Gricelda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay, we had lots of fun
Stayed 2 nights in Jan 2024

2/10 Terrible

Zian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Feb 8, 2024
Dear Zian,Thank you for rating your recent stay! Although we wish you had a 5-star visit, we appreciate your feedback and hope to welcome you for an improved experience soon.Sincerely, Steve Wheatley General Manager

10/10 Excellent

Ludmila

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Jan 2024

10/10 Excellent

Yoga

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chino Hills getaway
We love the breakfast buffet and location. We’ve returned many times.
Stayed 9 nights in Dec 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024